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Technical Support Engineer 2 Jobs (NOW HIRING)

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless ... The Technical Support Engineer is a technical expert who acts as the primary contact between ...

Onit, Inc

Be Seen First

Technical Support Engineer - Level 2

New York, NY · On-site

$60K - $70K/yr

Technical Support Engineer - Level 2 Pro4ia is a global technology services company, providing solutions and expertise as a trusted technology partner. We apply our enterprise-level project ...

Epitec

Product Support Engineer 2

Peoria, IL · On-site

$48 - $52/hr

Job #106048 Product Support Engineer II Pay Rate: $48.00 - $52.00/hr Schedule: Monday-Friday, 1st ... This role is ideal for professionals with experience in customer support, technical support ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

Fortinet is a cybersecurity pioneer with over two decades of excellence, seeking a dynamic Technical Support Engineer to contribute to their rapidly growing business. The role involves providing ...

Automation Anywhere, Inc.

Technical Support Engineer

$70K - $85K/yr

We are seeking a Technical Support Engineer to join our global Customer Support organization at ... Bachelor's degree in Computer Science, Information Technology, or related field * 2+ years of ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

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Technical Support Engineer 2 information

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$37.5K

$79K

$119.5K

How much do technical support engineer 2 jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical support engineer 2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer 2 do?

A Technical Support Engineer 2 provides advanced technical support for software, hardware, or network issues that customers or end-users encounter. They typically handle more complex problems than entry-level support engineers, often acting as a second line of defense when issues cannot be resolved by the initial support team. Their responsibilities include troubleshooting, diagnosing issues, replicating customer environments, and collaborating with engineering teams to find solutions. They may also document solutions, create knowledge base articles, and sometimes provide guidance to junior support staff. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a technical support engineer 2, and why are they important?

To thrive as a Technical Support Engineer 2, you need a solid background in computer science or IT, problem-solving abilities, and experience with troubleshooting software/hardware issues, often supported by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and knowledge bases is typically required. Outstanding communication, patience, and a customer-centric attitude help you effectively resolve user issues and collaborate with internal teams. These skills and qualities are essential for efficiently diagnosing problems, delivering excellent customer service, and maintaining system uptime.

What are some typical challenges technical support engineer 2s face when handling complex customer issues, and how are these usually resolved?

Technical Support Engineer 2s often encounter complex, multi-layered technical issues that require in-depth troubleshooting and cross-functional collaboration. A common challenge is diagnosing problems that span hardware, software, and network components. These are typically resolved by working closely with engineering teams to analyze logs, replicate issues, and provide timely solutions. Effective communication with customers and internal teams is essential, along with documenting findings to improve future support efficiency.

What is the difference between Technical Support Engineer 2 vs Technical Support Engineer 1?

AspectTechnical Support Engineer 2Technical Support Engineer 1
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Associate's or Bachelor's degree, entry-level certifications
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionBasic support tasks, assisting senior engineers
Employer & Industry UsageTech companies, IT service providers, hardware/software vendorsSimilar industries, often entry-level or junior roles

The main difference between Technical Support Engineer 2 and Technical Support Engineer 1 lies in experience, skill level, and responsibilities. Technical Support Engineer 2 typically handles more complex issues, requires more certifications, and has greater independence in troubleshooting. In contrast, Technical Support Engineer 1 focuses on foundational support tasks and learning on the job.

What is the next level after a Technical Support Engineer 2?

The next level after a Technical Support Engineer 2 is typically a Senior Technical Support Engineer or a Support Lead, involving increased responsibilities, advanced troubleshooting skills, and often leadership or mentorship roles. Progression may also include moving into specialized technical roles or engineering positions depending on the company's career path and individual skills.
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What job categories do people searching Technical Support Engineer 2 jobs look for?

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Technical Support Engineer 2 jobs near you
Infographic showing various Technical Support Engineer 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Coralogix

San Francisco, CA • On-site, Remote

$90K - $120K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Job description

Description
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
We are looking for a Technical Support Engineer to join our highly experienced global team.
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.
This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.
Responsibilities:
  • Serve as our customers' single point of contact for any tech-related matters
  • End to End ownership of customer support case from opening until closure ensuring customer satisfaction
  • Establish relationships and engage with technical counterparts to drive product adoption and expansion
  • Train and coach customers to a successful onboarding process and ongoing usage
  • Advocate internally for customer needs - be the technical voice of the customer within Coralogix
  • Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
  • Prioritize and manage several open issues at one time
  • Properly escalate unresolved issues to appropriate internal teams

Requirements
  • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
  • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
  • 5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
  • BA/BSc degree in Computer Science or equivalent experience
  • Excellent customer-facing skills
  • Excellent communication skills in English
  • Motivation to learn new skills and technologies
  • Great interpersonal and communication skills
  • High availability for fast response to customers
  • Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
  • Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage
  • Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage
  • Scripting skills in one of the following: Python, Perl, Ruby - an advantage
  • Experience in SAAS B2B software companies - an advantage

Cultural Fit
We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.
Compensation and rewards
  • The on-target earnings range for this role is $90,000-$120,000. When determining your salary, we consider your experience, skills, education, and work location.
  • Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.

Coralogix is an equal-opportunity employer and encourages applicants from all backgrounds to apply.

Apply