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Technical Support Engineer 2 Jobs (NOW HIRING)

Nice Ltd.

NY · On-site

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We ... Weekly on call shifts will be limited to approximately every 2 weeks per month. Responsibilities:

New

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

KLA Corporation

Technical Support Engineer

Phoenix, AZ · On-site

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience Base ...

Canon Careers

Technical Support Engineer

Chesapeake, VA · Hybrid

$50K - $87K/yr

Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge ...

KLA Corporation

Technical Support Engineer

Phoenix, AZ

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Bachelor's Level Degree and related work experience of 2 years Base Pay Range: $32.50 - $55.25 Per ...

KLA-Belgium

Technical Support Engineer

Chandler, AZ · On-site

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Bachelor's Level Degree and related work experience of 2 years Base Pay Range: $32.50 - $55.25 Per ...

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Technical Support Engineer 2 information

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$37.5K

$79K

$119.5K

How much do technical support engineer 2 jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical support engineer 2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer 2 do?

A Technical Support Engineer 2 provides advanced technical support for software, hardware, or network issues that customers or end-users encounter. They typically handle more complex problems than entry-level support engineers, often acting as a second line of defense when issues cannot be resolved by the initial support team. Their responsibilities include troubleshooting, diagnosing issues, replicating customer environments, and collaborating with engineering teams to find solutions. They may also document solutions, create knowledge base articles, and sometimes provide guidance to junior support staff. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a technical support engineer 2, and why are they important?

To thrive as a Technical Support Engineer 2, you need a solid background in computer science or IT, problem-solving abilities, and experience with troubleshooting software/hardware issues, often supported by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and knowledge bases is typically required. Outstanding communication, patience, and a customer-centric attitude help you effectively resolve user issues and collaborate with internal teams. These skills and qualities are essential for efficiently diagnosing problems, delivering excellent customer service, and maintaining system uptime.

What are some typical challenges technical support engineer 2s face when handling complex customer issues, and how are these usually resolved?

Technical Support Engineer 2s often encounter complex, multi-layered technical issues that require in-depth troubleshooting and cross-functional collaboration. A common challenge is diagnosing problems that span hardware, software, and network components. These are typically resolved by working closely with engineering teams to analyze logs, replicate issues, and provide timely solutions. Effective communication with customers and internal teams is essential, along with documenting findings to improve future support efficiency.

What is the difference between Technical Support Engineer 2 vs Technical Support Engineer 1?

AspectTechnical Support Engineer 2Technical Support Engineer 1
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Associate's or Bachelor's degree, entry-level certifications
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionBasic support tasks, assisting senior engineers
Employer & Industry UsageTech companies, IT service providers, hardware/software vendorsSimilar industries, often entry-level or junior roles

The main difference between Technical Support Engineer 2 and Technical Support Engineer 1 lies in experience, skill level, and responsibilities. Technical Support Engineer 2 typically handles more complex issues, requires more certifications, and has greater independence in troubleshooting. In contrast, Technical Support Engineer 1 focuses on foundational support tasks and learning on the job.

What is the next level after a Technical Support Engineer 2?

The next level after a Technical Support Engineer 2 is typically a Senior Technical Support Engineer or a Support Lead, involving increased responsibilities, advanced troubleshooting skills, and often leadership or mentorship roles. Progression may also include moving into specialized technical roles or engineering positions depending on the company's career path and individual skills.
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Infographic showing various Technical Support Engineer 2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

NY • On-site

Nice Ltd.
See more jobs at Nice Ltd.external

Other

Posted 2 days ago

New

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Technical Support Engineer – Recording Solutions – Broward County, Florida

Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work supporting large complex Public Safety software clients; have server, network background and excellent problem-solving skills.

As part of NiCE’s Priority Support team for Public Safety you will be working Monday through Friday in Broward County, Florida. Weekly on call shifts will be limited to approximately every 2 weeks per month.

Responsibilities:

  • Interfacing with large priority customer accounts
  • Work with various NiCE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
  • Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
  • Participate in knowledge transfer activities as required
  • Work in accordance with NiCE support process, procedures, contractual SLA's
  • Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
  • Some travel maybe expected to customer sites when required to resolve product issues

Qualifications / Education:

  • Bachelor's degree in computer science / Software Engineering (or similar)
  • Experience as IT (Network and system) that worked on Server issues mainly
  • Network troubleshooting skills (working with different tools)
  • Supporting VOIP telephony systems such as Avaya or Cisco
  • Experience in customer support serving global customers.
  • 1-3 years' experience

Personal attributes

  • Excellent English verbal and writing communication skills
  • Team player – ability to work well in a close team environment
  • Fast learner with ability to educate her/himself on relevant technologies
  • Ability to multitask and prioritize work
  • Ability to remain focused and calm under pressure

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCe software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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