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Tier 3 Technical Support Engineer Jobs (NOW HIRING)

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

Collaborate with Engineering and QA to reproduce bugs and contribute to long-term fixes ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ... Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ... Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or ...

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD ... Collaborate with product management and engineering to drive product improvements based on customer ...

WAZER

Technical Support Engineer

Yonkers, NY · On-site

As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering ... Maintain inventory of relevant parts MUST HAVE QUALIFICATIONS: * 3+ years in a customer-facing ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad's technical experts and a trusted resource for both customers and teammates. You'll solve our most ...

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All JobsTier 3 Technical Support Engineer Jobs

Tier 3 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do tier 3 technical support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Tier 3 Technical Support Engineer?

To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.

What is a Tier 3 Technical Support Engineer?

Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.

What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?

AspectTier 3 Technical Support EngineerNetwork Support Specialist
CredentialsRelevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degreeNetworking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background
Work EnvironmentCustomer support centers, IT departments, troubleshooting complex issuesNetwork operations centers, enterprise networks, troubleshooting network problems
Employer & Industry UsageIT service providers, tech companies, large enterprisesTelecommunications, IT service providers, large organizations

The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.

How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?

Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.
More about Tier 3 Technical Support Engineer jobs
What job categories do people searching Tier 3 Technical Support Engineer jobs look for? The top searched job categories for Tier 3 Technical Support Engineer jobs are:
Tier 3 Technical Support Engineer jobs near you
Infographic showing various Tier 3 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Tier 3 Technical Support

iClassPro Inc

Longview, TX

Other

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Description


Join the Team Behind the World's Leading Class Management Software!


About the Role

We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues, work directly with our engineering team, and help ensure our software performs reliably at scale.You won't just fix problems-you'll identify root causes, improve systems, and help elevate how we support our customers.


What You Will Do

  • Analyze data using SQL and internal tools to diagnose problems and support customer needs
  • Investigate and resolve complex technical issues that require deep system and database knowledge
  • Collaborate with Engineering and QA to reproduce bugs and contribute to long-term fixes
  • Communicate clearly with stakeholders, providing timely and transparent updates
  • Own issues end-to-end, from investigation through resolution
  • Contribute to internal documentation and improve support processes
  • Mentor Tier 1 and Tier 2 team members on technical troubleshooting and best practices
  • Provide input on product improvements based on real-world customer challenges

What You Bring

  • 2+ years in a Tier 2 or Tier 3 technical support or similar role
  • Strong understanding of relational databases and data analysis
  • Experience troubleshooting software systems in a production environment
  • Familiarity with the software development lifecycle
  • Working knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)
  • Experience with PHP/Laravel and Git is a plus
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to communicate technical concepts clearly to both technical and non-technical audiences
  • Self-motivated, organized, and comfortable working independently in a fast-paced environment

What We BringWe believe in taking care of our people.

  • Highly competitive compensation package
  • Robust PTO because work-life balance matters
  • Comprehensive health benefits including medical, dental, vision, and more!
  • Generous 401(k) contribution to help you plan for your future
  • Fun company events that connect our team
  • Career growth opportunities in a thriving, purpose-driven company

Who We AreAt iClassPro, we're more than just a software company - we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!


We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.


iClassPro is an Equal Opportunity Employer.  Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position. 

E-Verify is used to verify authorization to work in the U.S.  

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