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Tier 3 Technical Support Engineer Jobs (NOW HIRING)

Skyhigh Networks

Tier 3 Technical Support

Frisco, TX

$35.10K - $44K/yr

... with Engineering and other teams to implement improvements, assist with defining system ... * 3+ years' experience in technology related technical support type role * Excellent technical ...

McAfee Corp.

Tier 3 Technical Support

Frisco, TX · On-site

$35.10K - $44K/yr

... with Engineering and other teams to implement improvements, assist with defining system ... * 3+ years' experience in technology related technical support type role * Excellent technical ...

kgs

Tier 3 Help Desk Support Engineer

Washington, DC · On-site

... Engineer to support KITS and our government customer in Washington, DC. This is a hybrid ... Provide Tier III technical support to the PC technicians including troubleshooting, repairing ...

Vanta

Technical Support Engineer - NAMER

$107K - $126K/yr

As a Technical Support Engineer (TSE), you'll play a critical role in supporting our customers by ... 3 or Tier 4 (highest tier) technical support role. * Experience supporting Premium Support ...

Echopath LLC

Tier 3 Support Engineer

Indianapolis, IN · On-site

Echopath is looking for a Tier 3 Service Engineer to act as the highest technical escalation point ... A key part of this role is recognizing when an issue moves beyond support scope and ensuring it is ...

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD ... Collaborate with product management and engineering to drive product improvements based on customer ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers ... Familiarity with computer programing. * Technical familiarity with Mac OS. * Cybersecurity domain ...

TridentCare

Lead Technical Support Engineer

Lead Tech Support Engineer is the highest technical escalation point within the IT Service Desk ... Work closely with ITSM and operations leadership to align Tier 3 functions with organizational ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Transmit Security

Senior Technical Support Engineer

$120K - $160K/yr

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...

Paxos Trust Company NA

Technical Support Engineer

$128.35K - $147.23K/yr

About you * Experience (2-3+ years) in technical support or customer-facing engineering roles ... tier colleagues. * Bonus: direct experience in blockchain, crypto, or digital asset platforms.

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How much do tier 3 technical support engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support Engineer, and why are they important?

To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.

How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?

Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.

What are Tier 3 Technical Support Engineers?

Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.

What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?

AspectTier 3 Technical Support EngineerNetwork Support Specialist
CredentialsRelevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degreeNetworking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background
Work EnvironmentCustomer support centers, IT departments, troubleshooting complex issuesNetwork operations centers, enterprise networks, troubleshooting network problems
Employer & Industry UsageIT service providers, tech companies, large enterprisesTelecommunications, IT service providers, large organizations

The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.

More about Tier 3 Technical Support Engineer jobs
What job categories do people searching Tier 3 Technical Support Engineer jobs look for? The top searched job categories for Tier 3 Technical Support Engineer jobs are:
Tier 3 Technical Support Engineer jobs near you
Tier 3 Technical Support

Tier 3 Technical Support

Skyhigh Networks

Frisco, TX

$35.10K - $44K/yr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Role Overview:Do you like solving problems for customers? Do you enjoy optimizing process? Do you want to be part of a new in-house team of troubleshooting customer service support agents to transform the Customer Experience Lab as we optimize the customer experience and execute process and system optimization initiatives? If so, this may be the role for you.
As a Support Expert with the Customer Experience Lab at McAfee, you own the customer and expert experience feedback loop. You'll assist customers with complex issues, identify product and process defects, conduct experiments to determine best in class solutions, partner with Engineering and other teams to implement improvements, assist with defining system requirements, conduct universal acceptance testing of new process or system designs, and partner with the Vendor Manager Organization and frontline teams to drive change. Your ability to foster continuous improvement for both the customer and expert experiences will be key to your success in the role.
This position is based in Frisco, TX. You will be required to be onsite in our Frisco, TX office 5 days per week. We are only considering candidates within a commutable distance to Frisco and are not offering relocation assistance at this time.

About the role:

  • Engage with customers to guide them through resolution and keep them updated on progress of issue resolution

  • Communicate process, system, and performance improvement recommendations effectively to stakeholders at all levels, ensuring understanding, engagement, and support

  • Troubleshoot complex issues, identify root cause, and conduct experiments to find potential solutions and improve processes

  • Identify failure points in the customer and agent experiences and participate in continuous refinement

  • Conduct pilot testing of new processes and system designs, identifying experience barriers and potential solutions

  • Collaborate with other departments to ensure alignment and buy-in for process, system, and performance improvement recommendations

  • Serve as subject matter expert for stakeholders and Vendor Manager Organization

  • Utilize data to identify areas for improvement, measure success, and guide decision-making

  • Quantify impact of recommended changes

About you:

  • 1+ years of experience in process and performance improvement

  • 3+ years' experience in technology related technical support type role

  • Excellent technical troubleshooting skills

  • Strong analytical skills with ability to leverage and interpret data to drive decisions and measure the impact

  • Independent thinker with focus on achieving organizational goals through process optimization

  • Strong written and verbal communication skills for both customer and cross-functional audiences

  • Effective presentation skills

  • Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance

  • Enjoy working in a collaborative and supportive work environment

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Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users' needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We're proud to be Great Place to Work Certified in 10 countries, a reflection of the supportive, empowering environment we've built where people feel seen, valued, and energized to reach their full potential and thrive.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Bonus Program
  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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