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Tier 3 Technical Support Engineer Jobs (NOW HIRING)

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ... Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or ...

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD ... Collaborate with product management and engineering to drive product improvements based on customer ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical ... Provide advanced Tier 2 and Tier 3 technical support for hardware, software, networking, cloud ...

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How much do tier 3 technical support engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Tier 3 Technical Support Engineer?

Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.

What skills and qualifications are needed to thrive as a Tier 3 Technical Support Engineer?

To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.

How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?

Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.

What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?

AspectTier 3 Technical Support EngineerNetwork Support Specialist
CredentialsRelevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degreeNetworking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background
Work EnvironmentCustomer support centers, IT departments, troubleshooting complex issuesNetwork operations centers, enterprise networks, troubleshooting network problems
Employer & Industry UsageIT service providers, tech companies, large enterprisesTelecommunications, IT service providers, large organizations

The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.

More about Tier 3 Technical Support Engineer jobs

What job categories do people searching Tier 3 Technical Support Engineer jobs look for?

The top searched job categories for Tier 3 Technical Support Engineer jobs are:

Tier 3 Technical Support Engineer jobs near you
Infographic showing various Tier 3 Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Tier Three Technical Support

Aberdeen Proving Ground, MD • On-site

SAIC
IT Services • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 225 rated it services

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Re-posted 24 days ago

Job description

Job ID: 2615779
Location: Aberdeen Proving Ground, MD, US
Date Posted: 2026-08-18
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.
This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.
JOB DUTIES:
  • Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
  • TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
  • Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
  • Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.
  • Other duties will include Tier 3 level support covering:
  • Advanced Troubleshooting of Hardware and Software Problems.
  • Administrator / Service Account Management.
  • Software / Firmware Updates and Patching.
  • Troubleshoot Existing Dataflows with External Teams.
  • Assist in New Dataflows for Emerging Data / Capability Requirements.
  • Perform system configuration management.
  • Rectify or substantiate system deviations.

Qualifications
REQUIRED EXPERIENCE AND CLEARANCE:
  • Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.
  • Direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Additional years' experience accepted in lieu of a degree.
  • IATII Level Certification (Security+) in line with DoD 8570.
  • Experience working with Windows OS and Linux Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
  • TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. Must be able to obtain a TS/SCI with a Counterintelligence (CI) polygraph within 6 months of hire.
  • Dual citizenship is a disqualifier for this position.

REQUIRED SKILLS:
  • Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors.
  • Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help.)
  • Strong background in Microsoft Office tools.
  • Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
  • In-depth experience with the following:
  • Linux, specifically RedHat variety.
  • Security (SELinux.)
  • Security (ACL.)
  • Security (PAM.)
  • Coding (BASH.)
  • Coding (Puppet.)
  • YAML.
  • Network (TCP/IP.)
  • Network (DHCP Server, Linux.)
  • Network (DNS Server, Linux & Windows.)
  • Provisioning (PXE / Anaconda.)
  • Active Directory.
  • Niagara Files.
  • Public Key Infrastructure.
  • Understand network operations and implement/direct repairs.
  • Accept and work on new assignments with little to no supervision.
  • Mentor and train junior personnel.
  • Provide technical briefs and reports to senior customer personnel on system issues and planned resolutions outlining system impact, downtimes, and risk.

DESIRED SKILLS:
  • Familiarity with the systems being supported by this help desk.
  • Knowledgeable with communication security and signals intelligence designs and operations.
  • Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems.
  • Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems.
  • Experience with tactical and national intelligence collection systems.
  • Prior military IT or networking experience is a plus.
  • Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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