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Tier 3 Technical Support Engineer Jobs (NOW HIRING)

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD ... Collaborate with product management and engineering to drive product improvements based on customer ...

Vanta

Technical Support Engineer - NAMER

$107K - $126K/yr

As a Technical Support Engineer (TSE), you'll play a critical role in supporting our customers by ... 3 or Tier 4 (highest tier) technical support role. * Experience supporting Premium Support ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers ... Familiarity with computer programing. * Technical familiarity with Mac OS. * Cybersecurity domain ...

TridentCare

Lead Technical Support Engineer

Lead Tech Support Engineer is the highest technical escalation point within the IT Service Desk ... Work closely with ITSM and operations leadership to align Tier 3 functions with organizational ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Transmit Security

Senior Technical Support Engineer

$120K - $160K/yr

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...

Apiiro

Technical Support Engineer

What You're About We're looking for aTechnical Support Engineer with Tier 3 experience to join our ... Serve as the primary technical contact for enterprise customers, owning issues from first report to ...

Paxos Trust Company NA

Technical Support Engineer

$128.35K - $147.23K/yr

About you * Experience (2-3+ years) in technical support or customer-facing engineering roles ... tier colleagues. * Bonus: direct experience in blockchain, crypto, or digital asset platforms.

Honeywell

Advanced Application Engineer

Fort Mill, SC · On-site

The Tier 3 Technical Support Engineer role is the most senior within the Technical Support Team, dealing with the most complex customer issues and taking on the role and responsibilities of subject ...

CPI Card Group

Endpoint Engineer - Lead

Washington, DC · On-site

$115.70K - $152.30K/yr

CPI Card Group is seeking a Lead Endpoint Engineer to join their Transportation Team. The role ... well as providing Tier 3 technical support for endpoint incidents. Responsibilities : • ...

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How much do tier 3 technical support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support Engineer, and why are they important?

To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.

How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?

Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.

What are Tier 3 Technical Support Engineers?

Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.

What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?

AspectTier 3 Technical Support EngineerNetwork Support Specialist
CredentialsRelevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degreeNetworking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background
Work EnvironmentCustomer support centers, IT departments, troubleshooting complex issuesNetwork operations centers, enterprise networks, troubleshooting network problems
Employer & Industry UsageIT service providers, tech companies, large enterprisesTelecommunications, IT service providers, large organizations

The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.

More about Tier 3 Technical Support Engineer jobs
What job categories do people searching Tier 3 Technical Support Engineer jobs look for? The top searched job categories for Tier 3 Technical Support Engineer jobs are:
Tier 3 Technical Support Engineer jobs near you
Tier 3 Support Engineer

Tier 3 Support Engineer

Pennant Services

Nashville, TN

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values-Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages,and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root causeanalysis, long-term remediation, and active participation in IT projects and continuous improvementinitiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk and other IT teams. This position participates in an on-call rotation and is responsible for responding tocritical incidents and urgent escalations outside normal business hours.

JOB DUTIES
Advanced Incident & Problem Management

  • Resolve escalated incidents requiring deep technical expertise.
  • Perform root cause analysis for recurring issues and recommend long-term fixes.
  • Support critical incidents, ensuring minimal disruption to business operations.
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause
  • analysis, and provide advanced support for critical systems.
  • Document incident findings, lessons learned, and permanent fixes.

Project & Technical Involvement

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations.
  • Partner with other IT teams on cross-functional projects.
  • Assist with testing, rollout support, and post-implementation validation.
  • Provide technical input and risk assessment during change management and releasemanagement procedures.

Knowledge & Continuous Improvement

  • Develop advanced documentation and knowledge base content.
  • Mentor tier 1 and 2 to improve technical capability across the team.
  • Recommend tooling, process, or architectural improvements to enhance support effectivenessand system reliability.

Liaison & Collaboration

  • Act as a technical bridge between the service desk and other IT functions.
  • Communicate effectively with business stakeholders during escalations or projects.
  • Ensure alignment of support with organizational IT strategy.
  • Provide status updates, post-incident reports, and technical explanations as needed.
The above statements are only meant to be a representative summary of the major duties andresponsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 4+ years in IT support with significant Tier 2/3 experience.
  • Advanced knowledge of Windows, macOS, and Linux environments.
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS).
  • Experience with scripting and automation (PowerShell, Python, Bash).
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA).
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/AzureSolutions Architect, etc.) preferred.
  • Excellent written and verbal communication skills.
  • Experience supporting regulated, high-availability, and fast-paced environments with acustomer-focused mindset.
  • Strong collaboration skills, ability to work under pressure, and manage escalationseffectively.
  • Competence in documentation and change management processes.
  • Excellent analytical and problem-solving skills.

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee's needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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