Tier 3 Customer Experience Technical Support Specialist Location: El Paso, Texas - Office First ... Serve as the primary CX liaison to Product, QA, and Engineering - attending roadmap sessions ...
Tier 3 Customer Experience Technical Support Specialist Location: El Paso, Texas - Office First ... Serve as the primary CX liaison to Product, QA, and Engineering - attending roadmap sessions ...
Tier 3 Customer Experience Technical Support Specialist Location: El Paso, Texas - Office First ... Serve as the primary CX liaison to Product, QA, and Engineering - attending roadmap sessions ...
Tier 3 Customer Experience Technical Support Specialist Location: El Paso, Texas - Office First ... Serve as the primary CX liaison to Product, QA, and Engineering - attending roadmap sessions ...
Technical Support Engineer - Federal
$175K - $260K/yr
Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD ... Collaborate with product management and engineering to drive product improvements based on customer ...
Technical Support Engineer - Federal
$175K - $260K/yr
Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD ... Collaborate with product management and engineering to drive product improvements based on customer ...
Collaborate with Tier 3 engineers, vendors, and project teams * Support transition of projects into ... Quality of technical guidance provided * Contribution to team skill development Required Skills ...
Collaborate with Tier 3 engineers, vendors, and project teams * Support transition of projects into ... Quality of technical guidance provided * Contribution to team skill development Required Skills ...
Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers ... Familiarity with computer programing. * Technical familiarity with Mac OS. * Cybersecurity domain ...
Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers ... Familiarity with computer programing. * Technical familiarity with Mac OS. * Cybersecurity domain ...
Senior Technical Support Engineer
OR · On-site +1
$120K - $160K/yr
As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...
Senior Technical Support Engineer
OR · On-site +1
$120K - $160K/yr
As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...
Senior Technical Support Engineer
$120K - $160K/yr
As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...
Senior Technical Support Engineer
$120K - $160K/yr
As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...
Technical Support Engineer
New York, NY · On-site
$150K - $180K/yr
Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...
Technical Support Engineer
New York, NY · On-site
$150K - $180K/yr
Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...
Technical Support Engineer
Fayetteville, NC · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
Technical Support Engineer
Fayetteville, NC · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
Technical Support Engineer
Columbus, GA · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
Technical Support Engineer
Columbus, GA · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
Technical Support Engineer
Fayetteville, NC · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
Technical Support Engineer
Fayetteville, NC · On-site
$69K - $158K/yr
Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ...
... Tier I, Tier II, and Tier III Engineers * Lead advanced technical work that develops new ... in support, development/QA, services or similar technical role * Exercise considerable initiative ...
... Tier I, Tier II, and Tier III Engineers * Lead advanced technical work that develops new ... in support, development/QA, services or similar technical role * Exercise considerable initiative ...
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets ... One to three years of customer support, SaaS preferred * Proficient in the use of Microsoft Office ...
A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets ... One to three years of customer support, SaaS preferred * Proficient in the use of Microsoft Office ...
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.
Tier 3 Technical Support Engineer information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do tier 3 technical support engineer jobs pay per year?
As of Jun 24, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support Engineer, and why are they important?
To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.
What are Tier 3 Technical Support Engineers?
Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.
What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?
| Aspect | Tier 3 Technical Support Engineer | Network Support Specialist |
|---|---|---|
| Credentials | Relevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degree | Networking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background |
| Work Environment | Customer support centers, IT departments, troubleshooting complex issues | Network operations centers, enterprise networks, troubleshooting network problems |
| Employer & Industry Usage | IT service providers, tech companies, large enterprises | Telecommunications, IT service providers, large organizations |
The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.
How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?
Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.
More about Tier 3 Technical Support Engineer jobs
What job categories do people searching Tier 3 Technical Support Engineer jobs look for? The top searched job categories for Tier 3 Technical Support Engineer jobs are:
Full-time
Medical, Life, Retirement, PTO
Posted 6 days ago
Job description
Tier 3 Customer Experience Technical Support Specialist
Location: El Paso, Texas - Office First
About the team
The Customer Experience organization at SumUp is the frontline for our merchants - and the Tier 3 Technical Support team is where the most complex challenges land. As our product portfolio grows across point-of-sale, kiosk, loyalty, and payment solutions, this team ensures that difficult technical issues get resolved quickly, without needing to escalate to Engineering. Hey
This role sits at the top of the CX support chain: you'll own the diagnosis and resolution of the hardest cases, reduce Engineering escalations through sharper troubleshooting and documentation, and act as the technical bridge between our CX teams and our product and engineering partners. If you're energized by complex problem-solving, enjoy making teams around you more capable, and want your work to have a direct impact on the merchants we serve - this one's for you.
What you'll do
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
#SumUpUSA
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
Location: El Paso, Texas - Office First
About the team
The Customer Experience organization at SumUp is the frontline for our merchants - and the Tier 3 Technical Support team is where the most complex challenges land. As our product portfolio grows across point-of-sale, kiosk, loyalty, and payment solutions, this team ensures that difficult technical issues get resolved quickly, without needing to escalate to Engineering. Hey
This role sits at the top of the CX support chain: you'll own the diagnosis and resolution of the hardest cases, reduce Engineering escalations through sharper troubleshooting and documentation, and act as the technical bridge between our CX teams and our product and engineering partners. If you're energized by complex problem-solving, enjoy making teams around you more capable, and want your work to have a direct impact on the merchants we serve - this one's for you.
What you'll do
- Diagnose and resolve advanced technical issues across connectivity, hardware, integrations, and distributed systems - covering our full product surface including point-of-sale, kiosk, loyalty, and payment solutions
- Identify recurring technical patterns across CX and partner with Learning & Development to build training programs that upskill Tier 1 and Tier 2 support teams
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles that reduce repeat escalations
- Track and analyze support trends using tools like Salesforce, Jira, and Gong to surface systemic issues and present monthly insights to Product and Engineering stakeholders
- Serve as the primary CX liaison to Product, QA, and Engineering - attending roadmap sessions, contributing merchant insights, and participating in post-mortem reviews for critical incidents
- Strong hands-on knowledge of networking fundamentals including DNS, TCP/IP, VPNs, firewalls, and payment terminal connectivity, alongside experience with API troubleshooting, webhooks, and browser debugging.
- Experience working in a highly technical support environment, ideally within SaaS, point-of-sale, payments, or a related technology field.
- Proven ability to independently diagnose and resolve complex technical issues across hardware, software, and integrated systems.
- Comfort creating training materials and facilitating technical knowledge-sharing sessions for non-technical audiences.
- Analytical mindset with the ability to identify patterns and root causes from data, support metrics, and customer interactions - and translate those findings into clear, actionable recommendations.
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our El Paso office. This involves an office-first setup
- Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
- Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, quarterly Wellness Days, and special leaves
- Tremendous Health and life coverage
- Financial security: 401(k) retirement scheme with matching (100% on first 1%, 50% on 2-6%)
- Break4me: 1-month sabbatical after 3 years of service
- Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
#SumUpUSA
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.