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Tier 3 Technical Support Engineer Jobs (NOW HIRING)

WAZER

Technical Support Engineer

Yonkers, NY · On-site

As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering ... Maintain inventory of relevant parts MUST HAVE QUALIFICATIONS: * 3+ years in a customer-facing ...

Transmit Security

Senior Technical Support Engineer

$120K - $160K/yr

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point ... This role requires deep technical expertise, excellent problem-solving skills, and a proactive ...

Globys, Inc.

Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.

Globys, Inc.

Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.

Globys, Inc.

Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.

Honeywell

Advanced Application Engineer

Fort Mill, SC · On-site

Must live within the Fort Mill, SC location The Tier 3 Technical Support Engineer role is the most senior within the Technical Support Team, dealing with the most complex customer issues and taking ...

E Logic

Technical Consultant

Austin, TX · On-site

$95K/yr

Deliver Tier-2/Tier-3 technical support during testing cycles and critical go-live deployment ... software engineering, or technical support role. * Strong familiarity with databases (SQL), data ...

Microsoft

Senior Technical Support Engineer

Fargo, ND · On-site

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations platform and application issues. * Perform advanced troubleshooting using tools such as Visual Studio, Azure telemetry, SQL ...

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All JobsTier 3 Technical Support Engineer Jobs

Tier 3 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do tier 3 technical support engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support Engineer, and why are they important?

To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.

What are Tier 3 Technical Support Engineers?

Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.

What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?

AspectTier 3 Technical Support EngineerNetwork Support Specialist
CredentialsRelevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degreeNetworking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background
Work EnvironmentCustomer support centers, IT departments, troubleshooting complex issuesNetwork operations centers, enterprise networks, troubleshooting network problems
Employer & Industry UsageIT service providers, tech companies, large enterprisesTelecommunications, IT service providers, large organizations

The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.

How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?

Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.
More about Tier 3 Technical Support Engineer jobs
What job categories do people searching Tier 3 Technical Support Engineer jobs look for? The top searched job categories for Tier 3 Technical Support Engineer jobs are:
Tier 3 Technical Support Engineer jobs near you
Infographic showing various Tier 3 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer (Enterprise AV systems)

BC Forward

Fort Collins, CO • On-site

$44.82 - $58.67/hr

Other

Posted 6 days ago

Job description

Job Title: Technical Support Engineer (Enterprise AV systems) Location: Fort Collins, CO Duration: Contract - 12 months Pay Range: $44.82/hr $58.67/hr (W2) Job ID: 406777 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Technical Support Engineer to join our dynamic team. The ideal candidate will have strong experience in enterprise technical support, AV and collaboration systems, and pilot deployment operations and a proven ability to drive system availability, resolve complex issues, and translate user feedback into actionable product improvements. Responsibilities: Serve as the primary support contact for approximately 400 users across 15 installed units; provide remote Tier 1-3 support including triage, troubleshooting, documentation, and escalation. Monitor system health and availability for HP Dimension with Google Beam and coordinate with IT, AV, facilities, and external partners. Synthesize user feedback and support learnings into clear insights for product design, product management, and engineering. File and track bugs in JIRA, drive root-cause analysis, and report status, risks, and next steps to stakeholders. Identify recurring issues and distinguish adoption friction from technical reliability and design gaps. Author troubleshooting guides and knowledge base articles to support users and product readiness. Improve pilot support workflows and documentation to scale operations and readiness. Required Skills & Qualifications: Experience providing Tier 2 or Tier 3 enterprise technical support, including triage, bug reporting, tracking, and escalation. Strong user-facing communication and documentation skills; ability to convey technical and experiential issues clearly and calmly. Working knowledge of enterprise video collaboration systems (cameras, audio, displays, room systems). Experience with remote support operations, monitoring, and incident management across multiple stakeholders. Ability to analyze patterns, identify root causes, and provide actionable recommendations. Preferred Skills: Experience supporting pilots or early-stage deployments of new technology platforms. Familiarity with Google Meet and Zoom in enterprise environments. Hands-on experience with JIRA or similar bug tracking tools and ITIL-aligned processes. Background in Enterprise AV, Collaboration Systems Support, UX Operations, or Customer Experience Operations. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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