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BCforward is currently seeking a highly motivated Customer Service Representative 2 for an opportunity in Phoenix, AZ 85040!

Position Title: Customer Service Representative 2

Location: Phoenix, AZ 85040

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Job Type: Onsite

Pay Range: $15.00/hr.- $16.00/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Required Skills

· Follows established guidelines

· Solving difficult customer service complaints/problems

· Customer Service Experience

Summary

· Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Roles and Responsibilities

· Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or

· obtain details of complaints.

· Provide a service such as a license, registration, title, permit, or program eligibility information

· Check to ensure that appropriate changes were made to resolve customers' problems.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

· Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

· Refer unresolved customer grievances to designated departments for further investigation.

· Determine charges for services requested, collect deposits or payments, or arrange for billing.

· Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

· Performs journey level customer service activities by performing tasks initiated by the general public.

· Position may require the use of discretion when releasing pertinent information; solving difficult customer service complaints/problems; conducting research, compiling

· information, and analyzing policies and procedures to resolve customer issues.

· Duties may include periodically adding money receipts, reconciling cash against known figures for verification; preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.