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Tier 3 Technical Support Engineer Jobs (NOW HIRING)

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier ... Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. * Oversee ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

... handling escalations from Tier 1 team members. Your Contribution: - Troubleshooting video ... Your Qualifications and Skills: - Minimum 3 years of experience in AV technical support capacity ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... three consecutive years from 2022 to 2025. If you want to work on meaningful technology that ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Core Requirements * 3+ years in a Technical Support Engineering or similar hands-on technical role * Strong troubleshooting skills across APIs, systems, and integrations * Experience debugging issues ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Core Requirements * 3+ years in a Technical Support Engineering or similar hands-on technical role * Strong troubleshooting skills across APIs, systems, and integrations * Experience debugging issues ...

Honeywell

Advanced Application Engineer

Fort Mill, SC · On-site

Must live within the Fort Mill, SC location The Tier 3 Technical Support Engineer role is the most senior within the Technical Support Team, dealing with the most complex customer issues and taking ...

ORS Partners

Support Engineer II

Malvern, PA

The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support ... The SE II handles Tier 3 technical escalations and customized support related to data integrations ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... A minimum of three years in progressively responsible technical positions. * Demonstrated expertise ...

RadNet

Technical Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical ... Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support ...

New

RadNet

Technical Support Engineer

Somerville, MA · On-site

$70K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical ... Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support ...

New

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies ... 2-3 days a week, depending on the role. This flexible hybrid approach gives team members the best ...

Deephealth

Technical Support Engineer

Somerville, MA

$70K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical ... Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support ...

New

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

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All JobsTier 3 Technical Support Engineer Jobs

Tier 3 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do tier 3 technical support engineer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support Engineer, and why are they important?

To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.

What are Tier 3 Technical Support Engineers?

Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.

What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?

AspectTier 3 Technical Support EngineerNetwork Support Specialist
CredentialsRelevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degreeNetworking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background
Work EnvironmentCustomer support centers, IT departments, troubleshooting complex issuesNetwork operations centers, enterprise networks, troubleshooting network problems
Employer & Industry UsageIT service providers, tech companies, large enterprisesTelecommunications, IT service providers, large organizations

The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.

How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?

Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.
More about Tier 3 Technical Support Engineer jobs
What job categories do people searching Tier 3 Technical Support Engineer jobs look for? The top searched job categories for Tier 3 Technical Support Engineer jobs are:
Tier 3 Technical Support Engineer jobs near you
Infographic showing various Tier 3 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.

NOC Engineer - Tier III

Vero Networks

Tulsa, OK • Remote

$85K - $95K/yr

Full-time

Re-posted 21 days ago

Job description

NOC Engineer – Tier III 

Department: Networks Operations 

POSITION SUMMARY 

The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position.

 
RESPONSIBILITIES 

  • Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. 
  • Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. 
  • Coordinate escalations with internal engineering, field operations, and external vendors. 
  • Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. 
  • Conduct proactive network performance analysis, capacity planning, and optimization. 
  • Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. 
  • Oversee change management, upgrades, and maintenance windows to minimize service impact. 
  • Maintain detailed documentation, runbooks, and process improvements for network operations. 
  • Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. 

CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
 

REQUIRED QUALIFICATIONS 

  • 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. 
  • Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). 
  • Hands-on experience with: 
  • Juniper (Junos), Cisco, and MikroTik platforms. 
  • Calix XGS-PON and access/aggregation network management systems. 
  • Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. 
  • Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). 
  • Strong understanding of network monitoring, alerting, and telemetry tools. 
  • Proven ability to lead technical response during major incidents and guide NOC teams through resolution. 
  • Bachelor’s degree in computer science, IT, or equivalent experience preferred. 

JOB DETAILS AND PHYSICAL REQUIREMENTS 

  • This has no travel requirements. 
  • Must be authorized to work in the United States. 
  • This is a staff position. 
  • This is a Nonexempt position. 
  • This is a Full-Time position. 
  • This is a Remote position. 
  • The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. 
  • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. 
  • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. 
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. 
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Vero Fiber

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