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Tier 3 Technical Support Engineer Jobs (NOW HIRING)

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ... technical support role * Minimum 1 year of experience in an escalation or Tier 2 support role

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

You will own Tier 1 ticket flow -- managing tickets routed from the support team and our AI-powered ... Customers run Orka in three deployment models: hosted on MacStadium's managed infrastructure, on ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ... technical support role * Minimum 1 year of experience in an escalation or Tier 2 support role

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Core Requirements * 3+ years in a Technical Support Engineering or similar hands-on technical role * Strong troubleshooting skills across APIs, systems, and integrations * Experience debugging issues ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

... handling escalations from Tier 1 team members. Your Contribution: - Troubleshooting video ... Your Qualifications and Skills: - Minimum 3 years of experience in AV technical support capacity ...

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Tier 3 Technical Support Engineer information

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How much do tier 3 technical support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for tier 3 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support Engineer, and why are they important?

To thrive as a Tier 3 Technical Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems (like ServiceNow or Jira), and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, clear communication, and patience are essential soft skills for resolving complex issues and collaborating with customers and internal teams. These abilities ensure you can efficiently resolve escalated problems, maintain high customer satisfaction, and support continuous service improvement.

How does a Tier 3 Technical Support Engineer typically interact with other support tiers and engineering teams?

Tier 3 Technical Support Engineers often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. They work closely with these lower-tier teams to gather detailed information, replicate issues, and provide advanced troubleshooting. Additionally, they frequently collaborate with product engineering or development teams to resolve software bugs or design flaws, and may contribute to knowledge base articles to help streamline future support requests. This collaborative environment requires strong communication skills and a deep understanding of the product or system.

What are Tier 3 Technical Support Engineers?

Tier 3 Technical Support Engineers are highly skilled technical experts who handle the most complex and advanced support issues that cannot be resolved by lower-tier support teams. They work closely with product developers, engineers, and sometimes directly with customers to diagnose, troubleshoot, and resolve critical technical problems. Their responsibilities often include deep analysis of system errors, creating workarounds, and providing feedback to improve products. Tier 3 engineers also document solutions and may train other support staff on advanced troubleshooting techniques.

What is the difference between Tier 3 Technical Support Engineer vs Network Support Specialist?

AspectTier 3 Technical Support EngineerNetwork Support Specialist
CredentialsRelevant certifications (e.g., Cisco CCNP, CompTIA Network+), technical degreeNetworking certifications (e.g., Cisco CCNA, CompTIA Network+), technical background
Work EnvironmentCustomer support centers, IT departments, troubleshooting complex issuesNetwork operations centers, enterprise networks, troubleshooting network problems
Employer & Industry UsageIT service providers, tech companies, large enterprisesTelecommunications, IT service providers, large organizations

The main difference is that Tier 3 Technical Support Engineers handle complex technical issues, often involving product development or advanced troubleshooting, while Network Support Specialists focus specifically on network infrastructure and connectivity problems. Both roles require strong networking knowledge and certifications, but their scope and daily tasks differ significantly.

More about Tier 3 Technical Support Engineer jobs
What job categories do people searching Tier 3 Technical Support Engineer jobs look for? The top searched job categories for Tier 3 Technical Support Engineer jobs are:
Tier 3 Technical Support Engineer jobs near you
Technical Support Engineer - Tier 2

Technical Support Engineer - Tier 2

Optimizely

Minneapolis, MN • On-site

Other

Posted 23 days ago

Job description

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.  
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 
Join us and become part of a company that's empowering people to unlock their digital potential! 
To get a sneak peek into our culture, find us on Instagram: @optimizely

Introduction

As a Tier 2 Support Engineer within the Technical Support Services (TSS) team, you are a key technical resource responsible for resolving complex and escalated issues across our PaaS/SaaS platforms and services. You will work closely with Engineering and Product teams to deliver in-depth troubleshooting, root cause analysis, and timely resolutions for our customers.  You will play a critical role in delivering fast, accurate, and reliable support that empowers customers and helps them maximize the value of Optimizely's products. This role supports our mission by delivering deeper technical expertise, driving issue resolution, and strengthening customer confidence in our solutions.

Job Responsibilities

    Independently triage and resolve complex Tier 2 cases with minimal supervision.
    Identify recurring issues and suggest improvements to documentation.
    Escalate complex issues with clear context and documentation.
    Collaborate cross-functionally to resolve customer-impacting issues.
    Proactively contributes to knowledge base articles and internal process improvements.
    Document all customer interactions and resolutions with detail, clarity, and accuracy in Optimizely's ticketing system.
    Attend team meetings, collaboration sessions, internal and external trainings and participate in on-call rotation.
    Establish knowledge in all technological areas of the Optimizely products.
    Exercises sound judgment within established procedures to determine appropriate actions.
    Provide prompt, empathetic and technical sound support across all channels.
    Innovates beyond defined procedures when necessary to deliver results.
    Independently decomposes complex tasks and executes effectively.
    Makes well-reasoned decisions despite ambiguity or incomplete information.
    Demonstrates resourcefulness and autonomy in problem-solving.

Knowledge and Experience

    Minimum of three years in a similar position
    Relevant industry recognized certificates preferred.
    Experienced with .NET, MVC, and C#
    Experienced  in other web technologies including MSSQL, WCF, WebForms, jQuery, CSS(3), HTML(5), and Javascript, Dojo Toolkit
    Experienced in diagnosing code-related issues.
    Experienced in memory dump analysis
    Experienced TCP Dump analysis/Profile Traces
    Experienced Troubleshoot performance bottlenecks, etc.

Education

    Bachelor's degree in computer science, IT, or Telecommunications preferred, or equivalent working experience.

Competencies
Displaying Technical Expertise
Managing Time
Solving Complex Problems
Communicating Effectively
Attentive Listening

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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