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Technical Support Engineer 2 Jobs (NOW HIRING)

Volvo Car USA

Technical Support Engineer,

Ridgeville, SC

$73.35K - $136.22K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

They are seeking a Technical Support Engineer to provide Level 1 support, diagnosing and resolving ... to Level 2 support or engineering teams when necessary • Document issues, root causes ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC

$73.35K - $136.22K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Trend Micro

Technical Support Engineer

Irving, TX

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44.90K - $74.80K/yr

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

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Technical Support Engineer 2 information

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$37.5K

$79K

$119.5K

How much do technical support engineer 2 jobs pay per year?

As of May 30, 2026, the average yearly pay for technical support engineer 2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 2, and why are they important?

To thrive as a Technical Support Engineer 2, you need a solid background in computer science or IT, problem-solving abilities, and experience with troubleshooting software/hardware issues, often supported by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and knowledge bases is typically required. Outstanding communication, patience, and a customer-centric attitude help you effectively resolve user issues and collaborate with internal teams. These skills and qualities are essential for efficiently diagnosing problems, delivering excellent customer service, and maintaining system uptime.

What are some typical challenges Technical Support Engineer 2s face when handling complex customer issues, and how are these usually resolved?

Technical Support Engineer 2s often encounter complex, multi-layered technical issues that require in-depth troubleshooting and cross-functional collaboration. A common challenge is diagnosing problems that span hardware, software, and network components. These are typically resolved by working closely with engineering teams to analyze logs, replicate issues, and provide timely solutions. Effective communication with customers and internal teams is essential, along with documenting findings to improve future support efficiency.

What does a Technical Support Engineer 2 do?

A Technical Support Engineer 2 provides advanced technical support for software, hardware, or network issues that customers or end-users encounter. They typically handle more complex problems than entry-level support engineers, often acting as a second line of defense when issues cannot be resolved by the initial support team. Their responsibilities include troubleshooting, diagnosing issues, replicating customer environments, and collaborating with engineering teams to find solutions. They may also document solutions, create knowledge base articles, and sometimes provide guidance to junior support staff. Strong communication and problem-solving skills are essential for this role.

What is the salary of technical support engineer 2 in Microsoft?

The salary for a Technical Support Engineer 2 at Microsoft typically ranges from $70,000 to $100,000 annually, depending on experience, location, and specific team. This role often requires strong troubleshooting skills and familiarity with Microsoft products and tools.

What is the difference between Technical Support Engineer 2 vs Technical Support Engineer 1?

AspectTechnical Support Engineer 2Technical Support Engineer 1
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Associate's or Bachelor's degree, entry-level certifications
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionBasic support tasks, assisting senior engineers
Employer & Industry UsageTech companies, IT service providers, hardware/software vendorsSimilar industries, often entry-level or junior roles

The main difference between Technical Support Engineer 2 and Technical Support Engineer 1 lies in experience, skill level, and responsibilities. Technical Support Engineer 2 typically handles more complex issues, requires more certifications, and has greater independence in troubleshooting. In contrast, Technical Support Engineer 1 focuses on foundational support tasks and learning on the job.

More about Technical Support Engineer 2 jobs
What job categories do people searching Technical Support Engineer 2 jobs look for? The top searched job categories for Technical Support Engineer 2 jobs are:
Technical Support Engineer 2 jobs near you
Infographic showing various Technical Support Engineer 2 job openings in the United States as of May 2026, with employment types broken down into 21% Full Time, 67% Part Time, and 12% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer,

Volvo Car USA

Ridgeville, SC

$73.35K - $136.22K/yr

Other

Posted 18 days ago

Job description

Let's introduce ourselves

The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer serves as the Technical Expert for the Americas region, working in conjunction with the Retailer Technical Support team, the Americas National Sales Company, and the Central organization (CMQ-Current Model Quality) to solve the most difficult technical cases.  

What you'll do

   Provide vehicle diagnostic support and expertise to the Retailer Technical Support team.
   Coach and mentor the Retailer Technical Support team by continually sharing and developing content to improve overall technical competence.
   Lead hands-on vehicle testing and instrumentation initiatives to support the Product Performance Engineering team.
   Find solutions to quality deviations within the Americas Region by utilizing all available technical resources.

What you'll bring

   Retailer Technical Support team experience preferred
   Effectively gather, share, and communicate technical information with various audiences
   Strong knowledge of advanced automotive diagnostics
   Applicants must possess strong critical thinking and complex reasoning skills to effectively diagnose and solve technical issues
   Demonstrate a strong work ethic and the ability to work effectively independently and as part of a team
   Highest degree of professionalism and organizational skills
   Experience using VIDA, DSA, DRO, PIE, CANalyzer, INCA, etc. preferred
   Proficiency in basic computer skills and the ability to effectively use a PC for diagnostic and technical tasks is required
   Proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint, for various technical and administrative tasks
   Volvo Expert technician experience preferred
   All 8 ASE (Automotive Service Excellence) certifications, L1 and L3 (Advanced level specialist) preferred
   This position requires occasional domestic and international travel

Salary Range:
     $73,347 to $136,217
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines

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