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Technical Support Engineer 2 Jobs (NOW HIRING)

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Transact Campus

Technical Support Engineer

Scottsdale, AZ

$44K - $60K/yr

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

New

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in ... 2. CompTIA Network+ 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site +1

$44K - $74K/yr

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Verkada

Technical Support Engineer

San Mateo, CA

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... 2+ years' work experience in a technical support capacity supporting Internet Service Providers ...

Fortive

Technical Support Engineer

Franklin, TN · On-site

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical troubleshooting, system maintenance & implementation ...

Nozomi Networks

Technical Support Engineer

Italy, TX · On-site

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

Legion

Technical Support Engineer

Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you ... Gain/maintain Workato Automation Pro II certification or above YOU WILL DO WELL IN THIS ROLE WHEN ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

Qualifications We Are Looking For * 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. * SQL ...

Samsara

Technical Support Engineer

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware ... You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support ...

New

Verkada

Technical Support Engineer

San Mateo, CA · On-site

We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for Technical Support Engineers to support our ...

Verkada

Technical Support Engineer

New York, NY · On-site

We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for Technical Support Engineers to support our ...

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Technical Support Engineer 2 information

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How much do technical support engineer 2 jobs pay per year?

As of Jul 11, 2026, the average yearly pay for technical support engineer 2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the next level after technical support engineer?

The next level after a Technical Support Engineer 2 typically involves roles such as Senior Support Engineer, Support Lead, or Technical Support Manager, which require increased technical expertise, leadership skills, and often experience with complex troubleshooting, customer management, and sometimes certifications like ITIL or vendor-specific credentials.

What is a Level 2 technical support job description?

A Level 2 Technical Support Engineer handles more complex technical issues that cannot be resolved by Level 1 support, often requiring deeper product knowledge and troubleshooting skills. They diagnose problems, provide solutions, and may escalate unresolved issues to higher support tiers or engineering teams, typically using remote tools and technical documentation.

What is the difference between Technical Support Engineer 2 vs Technical Support Engineer 1?

AspectTechnical Support Engineer 2Technical Support Engineer 1
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Associate's or Bachelor's degree, entry-level certifications
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionBasic support tasks, assisting senior engineers
Employer & Industry UsageTech companies, IT service providers, hardware/software vendorsSimilar industries, often entry-level or junior roles

The main difference between Technical Support Engineer 2 and Technical Support Engineer 1 lies in experience, skill level, and responsibilities. Technical Support Engineer 2 typically handles more complex issues, requires more certifications, and has greater independence in troubleshooting. In contrast, Technical Support Engineer 1 focuses on foundational support tasks and learning on the job.

What is a support engineer 2 job description?

A Support Engineer 2 is responsible for providing technical assistance to customers or internal teams, troubleshooting hardware and software issues, and resolving complex technical problems. They often use diagnostic tools, document solutions, and may collaborate with engineering teams to improve products. This role typically requires strong problem-solving skills, technical knowledge, and experience with support ticket systems.

What does a Technical Support Engineer 2 do?

A Technical Support Engineer 2 provides advanced technical support for software, hardware, or network issues that customers or end-users encounter. They typically handle more complex problems than entry-level support engineers, often acting as a second line of defense when issues cannot be resolved by the initial support team. Their responsibilities include troubleshooting, diagnosing issues, replicating customer environments, and collaborating with engineering teams to find solutions. They may also document solutions, create knowledge base articles, and sometimes provide guidance to junior support staff. Strong communication and problem-solving skills are essential for this role.

What engineer makes $500,000 a year?

While most engineering roles do not reach a $500,000 annual salary, some highly specialized or senior-level engineers, such as senior software engineers, engineering managers, or those in executive technical roles, can earn this level of compensation through base salary, bonuses, and stock options. Achieving such earnings typically requires extensive experience, advanced skills, and working in high-paying industries like technology or finance.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 2, and why are they important?

To thrive as a Technical Support Engineer 2, you need a solid background in computer science or IT, problem-solving abilities, and experience with troubleshooting software/hardware issues, often supported by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and knowledge bases is typically required. Outstanding communication, patience, and a customer-centric attitude help you effectively resolve user issues and collaborate with internal teams. These skills and qualities are essential for efficiently diagnosing problems, delivering excellent customer service, and maintaining system uptime.

What are some typical challenges Technical Support Engineer 2s face when handling complex customer issues, and how are these usually resolved?

Technical Support Engineer 2s often encounter complex, multi-layered technical issues that require in-depth troubleshooting and cross-functional collaboration. A common challenge is diagnosing problems that span hardware, software, and network components. These are typically resolved by working closely with engineering teams to analyze logs, replicate issues, and provide timely solutions. Effective communication with customers and internal teams is essential, along with documenting findings to improve future support efficiency.
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Technical Support Engineer 2 jobs near you
Technical Support Engineer

Technical Support Engineer

Fortinet

Sunnyvale, CA • On-site

$88K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Must be authorized to work in the U.S. without sponsorship.

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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