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Day Shift Technical Support Manager Jobs (NOW HIRING)

Medido Health

Technical Support Manager

San Juan, PR · On-site

... day. What You'll Own You'll lead a team of 4-6 Level 1 Support Engineers and be the person ... You're not just managing -- you're the Level 2 technical escalation point. When your team gets ...

Socket.dev

Senior Technical Support Manager

Miami, FL · On-site

... 90 days * Independently manages complex technical investigations across Reeco's core product ... Provides practical workarounds and clear support guidance while permanent fixes are in progress.

Entegrata

Technical Support Manager - Customer Experience Location: Indianapolis, IN - Hybrid Reports to: VP ... You will stand up how we support law firm customers day to day: the channels, the tooling, the SLAs ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

Manage day-to-day support operations, ensuring service levels and customer expectations are consistently met. * Act as an escalation point for complex technical and customer issues, coordinating ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

Manage day-to-day support operations, ensuring service levels and customer expectations are consistently met. * Act as an escalation point for complex technical and customer issues, coordinating ...

QSIC

Technical Support

Dallas, TX · On-site

... day. As we scale through major retail rollouts and deepen our BAU support operation, we need L2 ... This is a level 2, afternoon shift position. Working hours are from 1:30pm - 10pm Central Time The ...

Scalence L.L.C.

Technical Support

Manhattan, NY · On-site

C. is seeking a dedicated Technical Support professional to join their team ... This role requires physical attendance onsite 5 days per week in Manhattan & Bronx, focusing on ...

Assa Abloy

Technical Support

Tulsa, OK · On-site

$33K - $42K/yr

Manage the incoming call log of service issues, prioritize tasks, and respond to service requests ... Provide technical guidance and support to customers during the installation and configuration of ...

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Day Shift Technical Support Manager information

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$29.5K

$85.9K

$147.5K

How much do day shift technical support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for day shift technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

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Cities with the most Day Shift Technical Support Manager job openings:

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Day Shift Technical Support Manager jobs near you
Infographic showing various Day Shift Technical Support Manager job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

TECHNICAL SUPPORT MANAGER

Escanaba, MI • Hybrid

Michigan Broadband Services
Telecommunications • 11 - 50 employees
Learn more about Michigan Broadband Servicesexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Michigan Broadband Services, a leading provider of high-speed communications solutions, is seeking a Level 2 Technical Support Manager to join the team. This person must reside within the Upper Peninsula of Michigan and be centrally located as this is a hybrid role with an in-office presence. We have Central Office's in Carney, Escanaba and Marquette, and the primary workstation can be based out of any of these locations. There will also be occasional travel required between sites.


This position is ideal for someone with a strong background in managing support teams, optimizing workflows, and delivering exceptional service. The Level 2 Technical Support Manager will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries, incidents, and service requests. The Level 2 Technical Support Manager will establish and uphold service standards, drive operating excellence, and ensure that satisfactory resolutions are completed in a timely manner. This position may require the ability and/or availability to work some evenings, weekends and holidays.


RESPONSIBILITIES:

  • Utilize systems and network diagnostic tools to identify and isolate end-user technology problems.
  • Manage a team of support agents handling inbound support requests to ensure the team consistently delivers high-quality, professional customer service experience.
  • Act as a point of escalation for high-priority or complex customer issues.
  • Monitor and improve customer service KPIs such as response times, resolution times, satisfaction scores, and first-contact resolution, ensuring compliance with Service Level Agreements (SLAs).
  • Collaborate with other departments to ensure alignment and support of company-wide technology initiatives are being followed.
  • Develop and maintain support procedures, training materials, and standard operating procedures.


QUALIFICATIONS:

  • 3+ years of IT experience, including at least 1+ years in a leadership role managing IT support/help desk teams.
  • Strong knowledge of IT service Management best practices.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to learn and retain new technology skills and troubleshooting processes.
  • Excellent critical thinking and decision-making skills.
  • Ability to remain calm and present yourself professionally in high stress situations.
  • Familiarity with ADTRAN AOE platform, Calix platforms, Ubiquity and Plume is a plus.
  • Knowledge of Microsoft applications


BENEFITS:

  • Health, dental and life insurance
  • 401(k) with company match
  • Paid time off
  • Holiday pay

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