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Day Shift Technical Support Manager Jobs (NOW HIRING)

Chess

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

This position includes hybrid, remote, and on-premise customer service and support, managing the ... The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Document and manage support requests using ServiceNow * Provide basic end-user guidance during ... Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

UpdatePromise

Technical Support

Chino, CA

$20/hr

You will be assisting and managing various existing and new accounts to make sure that they using ... Provide technical assistance and support for incoming queries and issues related to the ...

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.

Andersen Windows, Inc.

$90 - $140/hr

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for ... Maintains agent channel assignments and shift schedules to ensure adequate coverage across all ...

Wholesale Distributor - Broward County

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Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Knowledge of the operation and functionality of Fuel Management Systems (FMS). * Previous experience in technical support, product service, warranty administration, or related technical fields.

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Day Shift Technical Support Manager information

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$29.5K

$85.9K

$147.5K

How much do day shift technical support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for day shift technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

More about Day Shift Technical Support Manager jobs

What cities are hiring for Day Shift Technical Support Manager jobs?

Cities with the most Day Shift Technical Support Manager job openings:

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Day Shift Technical Support Manager jobs near you
Infographic showing various Day Shift Technical Support Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Specialist

Chess

Albuquerque, NM • On-site

$23.08 - $28.85/hr

Full-time

Posted 16 days ago

Job description

Compensation:

$23.08 - $28.85

CompensationType:

Hourly

Employment Type:

Regular

Grade:

NE06

Position Summary

The Technical Support Specialist provides advanced Tier 2 support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems. This position includes hybrid, remote, and on-premise customer service and support, managing the operation and maintenance of audio, video, and computer systems in a networked environment. The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment used in classrooms, conference rooms, large event spaces, and walk-up training spaces, including sound, video, projection, and related equipment. The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific, and generic software applications and personal computer sessions.

Duties & Responsibilities

  • Conducts CNM training needs assessments by gathering data from surveys and work procedures, designing training materials, and obtaining feedback to ensure effectiveness.

  • Designs and creates training documentation and videos, incorporating feedback and maintaining technical knowledge through research and educational seminars.

  • Investigates, analyzes, and resolves complex Tier 2 hardware problems, performs advanced repairs and maintenance, and provides technical assistance on audio-visual devices and computer systems.

  • Provides in-depth Tier 2 technical assistance to user support staff, troubleshoots system communications failures, and manages service requests and incidents.

  • Collaborates with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring minimal disruption to users.

  • Coordinates individual or bulk purchasing through CNM's purchasing organization and provides in-person Tier 2 support for CNM staff, faculty, and students.

  • Deploys operating system images and software using enterprise-level deployment software and configures virtual software to thin and thick clients.

  • Participates in technology deployment projects, manages Knowledge Base articles, and develops procedures within the ITS department.

  • Monitors and manages various enterprise-level applications, coordinates Tier 2 repairs for audio-visual and computer equipment, and performs preventative maintenance inspections.

  • Evaluates, standardizes, implements, and maintains customer workstations with approved operating systems and provides Tier 2 diagnostics and troubleshooting for customer-owned devices.

  • Demonstrates technical competence in educational technology and conferencing platforms, utilizing Enterprise Service Management tools to maintain accurate records of work.

  • Adheres to safety regulations, OSHA standards, and ITIL incident management and service request fulfillment policies and procedures.

  • Performs other related duties as assigned.

Minimum Qualifications:

  • High School Diploma or post secondary education or higher AND Five (5) years of related experience

  • Higher education industry experience preferred

  • Relevant certifications are a plus

  • Best consideration date: 8/21/26

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

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