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Technical Support Engineer Manager Jobs (NOW HIRING)

Verkada

Technical Support Engineer

San Mateo, CA · On-site

This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA. What You'll Do * Full-stack troubleshooting of the entire Verkada ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Atlas Copco Holding GmbH

As a Technical Support Engineer, your mission is to provide expert technical support for ... Manage technical support activities, including documentation, corrective actions, root cause ...

Podium

Technical Support Engineer

Lehi, UT · On-site

Technical Support Engineers will report directly to the Technical Support Manager. What You Will Do: * Troubleshoot, document & resolve bugs by using AI to create and merge PRs * Serve as a point of ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

The Technical Support Engineer will be responsible for troubleshooting and developing technical ... Manage successful new product installations and upgrades for customers. * Achieve subject matter ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Demonstrate ability to manage escalations and critical customer situations successfully. * Act as ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Demonstrate ability to manage escalations and critical customer situations successfully. * Act as ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

Prioritize and manage several open issues at one time * Properly escalate unresolved issues to ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

Podium

Technical Support Engineer

Lehi, UT · On-site

Technical Support Engineers will report directly to the Technical Support Manager. What You Will Do: * Troubleshoot, document & resolve bugs by using AI to create and merge PRs * Serve as a point of ...

Socket.dev

Technical Support Engineer

Lehi, UT · On-site

Technical Support Engineers will report directly to the Technical Support Manager. What You Will Do: * Troubleshoot, document & resolve bugs by using AI to create and merge PRs * Serve as a point of ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer will handle work requests directly, or solicit assistance from the ... Manage work requests that describe particular issues, software bugs or customer problems * Develop ...

Kaseya Careers

Technical Support Engineer

Orlando, FL

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya ... Knowledge of Windows Server Core management and administration , including roles and features and ...

New

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Queue Management to reduce long running issues and drive KPI to manage the issues * Respond to ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Manage technical support activities, including documentation, corrective actions, root cause ... or Electrical Engineering with relevant industry experience. * Strong troubleshooting skills ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ...

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How much do technical support engineer manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical support engineer manager in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What cities are hiring for Technical Support Engineer Manager jobs?

Cities with the most Technical Support Engineer Manager job openings:

What are the most commonly searched types of Technical Support Engineer jobs?

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Technical Support Engineer

San Mateo, CA • On-site

Verkada
Software Development • 1 - 5K employees
Learn more about Verkadaexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 days ago

Job description

Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform's impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role
Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.
What You'll Do
  • Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale

What You Bring
  • Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
  • Willing and able to work on-site in San Mateo 5 days per week

Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision, and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
  • Professional development stipend
  • Fertility stipend
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Commuter benefits

Additional Information:
  • We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Pay Disclosure
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada's total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
Estimated Hourly Pay Range
$48-$54 USD
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.

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