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Director Technical Support Manager Jobs (NOW HIRING)

Technical Support Manager

VA ยท On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP ... Provide direct technical support for PMI products, software, and field applications. * Act as the ...

Director, Technical Support

Minneapolis, MN ยท On-site

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in ... Manage up effectively, translating customer needs and US market behaviors into actionable insights ...

Technical Support Manager

Broomall, PA ยท On-site +1

$70K - $90K/yr

SUMMARY: Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring the smooth operation of the support team and client satisfaction. The incumbent is ...

... management teams. This role serves as a key technical resource supporting the reliability and performance of custom-built rail inspection vehicles, ultrasonic testing systems, and proprietary ...

By joining our team, you'll play a direct role in accelerating the world's transition to cleaner transportation. What You'll Do As Technical Support Manager, you'll lead our U.S. support operations ...

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$123.4K

$274K

How much do director technical support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director technical support manager in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

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Technical Support Manager

VA โ€ข On-site

Power Monitors, Inc.
Utilitiesย โ€ขย 11 - 50 employees

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Job description

Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!
Key Responsibilities
  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.

What We're Looking For
  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.

Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching

About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.