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Manager Technical Support Specialist Jobs (NOW HIRING)

Graco

Technical Support Specialist

Rogers, MN

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Monitor and report product defects to the Customer Care Product Solutions Manager, contributing to ...

Daikin

Technical Support Specialist

Waller, TX

The HVAC Service Support Specialist provides technical support to contractors, distributors ... Log all calls and incidents into the CRM module to track information by customer, model number, and ...

Daikin

Technical Support Specialist

Waller, TX

The HVAC Service Support Specialist provides technical support to contractors, distributors ... Log all calls and incidents into the CRM module to track information by customer, model number, and ...

Daikin

Technical Support Specialist

Waller, TX · On-site

The HVAC Service Support Specialist provides technical support to contractors, distributors ... Log all calls and incidents into the CRM module to track information by customer, model number, and ...

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday ... Administer and support Microsoft Entra ID and Microsoft Intune for endpoint management. * Configure ...

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How much do manager technical support specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for manager technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a manager technical support specialist?

Manager Technical Support Specialists are professionals who oversee teams that provide technical support for products or services. They are responsible for ensuring that customer issues are resolved efficiently, developing support procedures, and training team members. These managers also serve as a bridge between technical support staff and upper management, ensuring smooth communication and continuous service improvement. Their role often involves analyzing support metrics, implementing new technologies, and maintaining high customer satisfaction.

How does a manager technical support specialist typically collaborate with cross-functional teams to resolve complex technical issues?

A Manager Technical Support Specialist often works closely with engineering, product development, and customer success teams to address and resolve complex technical problems. This involves coordinating case escalations, providing detailed feedback from customer interactions, and facilitating knowledge-sharing sessions to ensure swift and effective solutions. Strong communication skills are essential, as the manager acts as a bridge between technical teams and non-technical stakeholders. Regular meetings and status updates are common to keep everyone aligned and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a manager technical support specialist, and why are they important?

To thrive as a Manager Technical Support Specialist, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree in IT or computer science. Familiarity with help desk software, ticketing systems, CRM platforms, and IT certifications like CompTIA or ITIL are typically required. Exceptional communication, problem-solving, and team-building skills help you effectively guide support teams and ensure customer satisfaction. These skills are crucial for maintaining high service standards, resolving complex issues efficiently, and leading teams in dynamic technical environments.

What is the difference between Manager Technical Support Specialist vs Technical Support Specialist?

AspectManager Technical Support SpecialistTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA, HDI, or Microsoft are commonSimilar certifications and educational background as managers, but often less experience required
Work EnvironmentLeads support teams, manages escalations, and oversees support operationsProvides technical assistance directly to customers or end-users
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in customer service and technical support roles in multiple sectors

The main difference is that the Manager Technical Support Specialist oversees support teams and manages operations, while the Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require similar technical skills and certifications, but the manager role involves leadership and coordination responsibilities.

What cities are hiring for Manager Technical Support Specialist jobs?

Cities with the most Manager Technical Support Specialist job openings:

What are the most commonly searched types of Technical Support Specialist jobs?

The most popular types of Technical Support Specialist jobs are:

What states have the most Manager Technical Support Specialist jobs?

States with the most job openings for Manager Technical Support Specialist jobs include:

What job categories do people searching Manager Technical Support Specialist jobs look for?

The top searched job categories for Manager Technical Support Specialist jobs are:

Manager Technical Support Specialist jobs near you
Infographic showing various Manager Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Manager, Technical Support

HungerRush

Overland Park, KS • On-site, Remote

Full-time

Re-posted yesterday

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Job Summary
The Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.
Technical Support Manager Job Duties:
Leadership and Associate Management (40%)
  • Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.
  • Monitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.
  • Assist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.
  • Provide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.
  • Manages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.

Coaching and Development (40%)
  • Assist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.
  • Conduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.
  • Coordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.

Adaptability (10%)
  • Identify opportunities to streamline workflows through technology.
  • Continuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.
  • Oversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.

Communication (10%)
  • Collaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.
  • Collaborate with Human Resources to recruit, hire, and retain effective support personnel.

Technical Support Manager Required Skills and Qualifications:
  • Minimum of 5+ years in a role within a similar environment.
  • Extensive knowledge of Technical Support procedures and principles.
  • Experience working in a contact center environment.
  • Knowledge in working with CRM and SaaS software applications.
  • Demonstrated ability to multitask with precision and accuracy.
  • Ability to work within a team environment and adapt to frequent change
  • Must be organized and have strong time management skills- to include schedule development
  • Ability to promptly answer service-related emails, phone calls, and other forms of communication
  • Schedule flexibility; weekends required.

Technical Support Manager Preferred Skills and Qualifications:
  • Associates degree or two years college
  • Has experience working in a remote environment.
  • Experience in Point-of-Sale hardware and software troubleshooting, analysis & resolution
  • Restaurant experience
  • Self-Motivation/Motivational Skills
  • Strong Relationship Building
  • Excellent oral, written, and interpersonal abilities
  • Consistent work ethic and reliability

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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