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Manager Technical Support Specialist Jobs (NOW HIRING)

Entergy

Responsible for developing, implementing, and managing improvement projects, and/or provide ... This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... Other duties assigned by the VMS Technical Support Manager REQUIRED SKILLS / COMPETENCIES * Strong ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Monitor and report product defects to the Customer Care Product Solutions Manager, contributing to ...

CAI

Technical Support Specialist

Coopersburg, PA · Hybrid

Technical Support Specialist Req number: R8105 Employment type: Full time Worksite flexibility ... Partner with ancillary IT teams -- such as Applications, Incident Management, and Problem ...

Daikin

Technical Support Specialist

Waller, TX · On-site

The HVAC Service Support Specialist provides technical support to contractors, distributors ... Log all calls and incidents into the CRM module to track information by customer, model number, and ...

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Manager Technical Support Specialist information

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$43

How much do manager technical support specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for manager technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Specialist, and why are they important?

To thrive as a Manager Technical Support Specialist, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree in IT or computer science. Familiarity with help desk software, ticketing systems, CRM platforms, and IT certifications like CompTIA or ITIL are typically required. Exceptional communication, problem-solving, and team-building skills help you effectively guide support teams and ensure customer satisfaction. These skills are crucial for maintaining high service standards, resolving complex issues efficiently, and leading teams in dynamic technical environments.

How does a Manager Technical Support Specialist typically collaborate with cross-functional teams to resolve complex technical issues?

A Manager Technical Support Specialist often works closely with engineering, product development, and customer success teams to address and resolve complex technical problems. This involves coordinating case escalations, providing detailed feedback from customer interactions, and facilitating knowledge-sharing sessions to ensure swift and effective solutions. Strong communication skills are essential, as the manager acts as a bridge between technical teams and non-technical stakeholders. Regular meetings and status updates are common to keep everyone aligned and ensure customer satisfaction.

What are Manager Technical Support Specialists?

Manager Technical Support Specialists are professionals who oversee teams that provide technical support for products or services. They are responsible for ensuring that customer issues are resolved efficiently, developing support procedures, and training team members. These managers also serve as a bridge between technical support staff and upper management, ensuring smooth communication and continuous service improvement. Their role often involves analyzing support metrics, implementing new technologies, and maintaining high customer satisfaction.

What is the difference between Manager Technical Support Specialist vs Technical Support Specialist?

AspectManager Technical Support SpecialistTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA, HDI, or Microsoft are commonSimilar certifications and educational background as managers, but often less experience required
Work EnvironmentLeads support teams, manages escalations, and oversees support operationsProvides technical assistance directly to customers or end-users
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in customer service and technical support roles in multiple sectors

The main difference is that the Manager Technical Support Specialist oversees support teams and manages operations, while the Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require similar technical skills and certifications, but the manager role involves leadership and coordination responsibilities.

What cities are hiring for Manager Technical Support Specialist jobs? Cities with the most Manager Technical Support Specialist job openings:
What are the most commonly searched types of Technical Support Specialist jobs? The most popular types of Technical Support Specialist jobs are:
What states have the most Manager Technical Support Specialist jobs? States with the most job openings for Manager Technical Support Specialist jobs include:
Manager Technical Support Specialist jobs near you
Technical Support Specialist

Technical Support Specialist

Entergy

On-site, Remote

Full-time

Posted 3 days ago

Entergy rating

8.1

Company rating: 8.1 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

29th of 53 rated energy and utility

Job description

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. 

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

 

 

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

Position can be located within the ETS North Region which is from Monroe, LA to Batesville, AR.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

Primary Location: - Arkansas : Redfield 
Job Function: Engineering
FLSA Status:
Relocation Option: 
Union description/code:
Number of Openings: 1
Req ID: 124056
Travel Percentage:Up to 25%

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