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Manager Technical Support Specialist Jobs (NOW HIRING)

Vaisala

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist Location: Boston, US Vaisala is a global leader in measurement ... Manage support cases efficiently to consistently meet response time, resolution, and customer ...

Weekday AI

Technical Support Specialist

Allen, TX

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Manage inbound and outbound technical support calls and oversee support ticket resolution

Hi! Tech

Be Seen First

Technical Support Specialist

New York, NY · On-site

$65K - $80K/yr

You will report to one of our Managers, who will provide you with both technical guidance and professional support. Collaboration withteam members, including AV Support Specialists and Network ...

AutoStore

Technical Support Specialist

Salem, NH

As a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they ...

Horwitz

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites ... Use remote management and support tools to troubleshoot and resolve user issues * Track, prioritize ...

Fin

Technical Support Specialist

Chicago, IL · On-site

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're ... As a Technical Support Specialist, you'll own complex technical queries around some of our most ...

Vecna

Technical Support Specialist

Burlington, MA · On-site

Technical Support Specialist Description: Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Install, configure, and maintain network hardware (routers, managed switches, firewalls) and ...

IK Systems

Technical Support Specialist

Victor, NY · On-site

$48K - $65K/yr

Technical Support Specialist Victor, NY The Technical Support Specialist provides entry-level remote technical support for integrated security and life safety systems, including video surveillance ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less Reports to: Technical Support Supervisor Supervises: None Who We Are: Wurtec is a global organization that ...

Socket.dev

Technical Support Specialist

Atlanta, GA · On-site

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and ... Provide technical expertise on database setup, user management, rules and reporting, device errors ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... focused Technical Support Specialist to support the day-to-day IT operations of a growing ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily ...

Hayward

Technical Support Specialist

Atlanta, GA · On-site

... Technical Support Specialist to join our Commercial Aquatics team. In this role, you will provide ... Organized and detail-oriented with the ability to manage multiple priorities effectively.

Daikin

Tech Support Specialist Trainee

Waller, TX · On-site

The Technical Support Specialist participates in structured training to develop the technical ... Manager, Technical Support Center Qualified Applicants must be legally authorized for employment in ...

Magnus Management Group LLC

GU · On-site

We are seeking a hands-on Technical Support Specialist to support client. You will help keep ... Provide administrative support to CIO3, including records management, office-automation process ...

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Manager Technical Support Specialist information

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$43

How much do manager technical support specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for manager technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a manager technical support specialist?

Manager Technical Support Specialists are professionals who oversee teams that provide technical support for products or services. They are responsible for ensuring that customer issues are resolved efficiently, developing support procedures, and training team members. These managers also serve as a bridge between technical support staff and upper management, ensuring smooth communication and continuous service improvement. Their role often involves analyzing support metrics, implementing new technologies, and maintaining high customer satisfaction.

How does a manager technical support specialist typically collaborate with cross-functional teams to resolve complex technical issues?

A Manager Technical Support Specialist often works closely with engineering, product development, and customer success teams to address and resolve complex technical problems. This involves coordinating case escalations, providing detailed feedback from customer interactions, and facilitating knowledge-sharing sessions to ensure swift and effective solutions. Strong communication skills are essential, as the manager acts as a bridge between technical teams and non-technical stakeholders. Regular meetings and status updates are common to keep everyone aligned and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a manager technical support specialist, and why are they important?

To thrive as a Manager Technical Support Specialist, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree in IT or computer science. Familiarity with help desk software, ticketing systems, CRM platforms, and IT certifications like CompTIA or ITIL are typically required. Exceptional communication, problem-solving, and team-building skills help you effectively guide support teams and ensure customer satisfaction. These skills are crucial for maintaining high service standards, resolving complex issues efficiently, and leading teams in dynamic technical environments.

What is the difference between Manager Technical Support Specialist vs Technical Support Specialist?

AspectManager Technical Support SpecialistTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA, HDI, or Microsoft are commonSimilar certifications and educational background as managers, but often less experience required
Work EnvironmentLeads support teams, manages escalations, and oversees support operationsProvides technical assistance directly to customers or end-users
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in customer service and technical support roles in multiple sectors

The main difference is that the Manager Technical Support Specialist oversees support teams and manages operations, while the Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require similar technical skills and certifications, but the manager role involves leadership and coordination responsibilities.

What cities are hiring for Manager Technical Support Specialist jobs?

Cities with the most Manager Technical Support Specialist job openings:

What are the most commonly searched types of Technical Support Specialist jobs?

The most popular types of Technical Support Specialist jobs are:

What states have the most Manager Technical Support Specialist jobs?

States with the most job openings for Manager Technical Support Specialist jobs include:

What are popular job titles related to Manager Technical Support Specialist jobs?

For Manager Technical Support Specialist jobs, the most frequently searched job titles are:

Manager Technical Support Specialist jobs near you
Infographic showing various Manager Technical Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Salinas, CA • On-site

DATAFLOW BUSINESS SYSTEMS INC
See more jobs at DATAFLOW BUSINESS SYSTEMS INCexternal

$20 - $25/hr

Full-time

Re-posted 3 days ago

Job description

Job description:
 
As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. You’ll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
 
Key Responsibilities:
 
On-site troubleshooting for hardware, software, and networking issues.
Setup, configure, and maintain workstations and peripheral devices.
Assist with software installations and updates.
Provide technical support to clients and document resolutions.
Collaborate with remote teams and escalate complex issues as needed.
Qualifications:
 
Basic knowledge of IT systems, networking, and troubleshooting.
Strong communication skills and customer service orientation.
Ability to work independently and manage multiple tasks.
Experience in an MSP or similar environment is a plus, but not required.
Job Type: Full-time
 
Work Location: In person