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Manager Technical Support Specialist Jobs (NOW HIRING)

Pavago

Technical Support Specialist

... Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms ... User onboarding & access management * Knowledge base documentation * Customer support and issue ...

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Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

You will report to one of our Managers, who will provide you with both technical guidance and professional support. Collaboration withteam members, including AV Support Specialists and Network ...

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Manage inbound and outbound technical support calls and oversee support ticket resolution

Fin

Technical Support Specialist

Chicago, IL

Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious ... Begin a personal growth tracker document (or Individual Development Plan) with your manager for ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGovis a leading government ...

Aalis Management Consulting

GU · On-site

Aalis Management Consulting is an 8(a) certified Service-Disabled Veteran-Owned Small Business ... IT Technical Support Specialist to provide Tier 1 and Tier 2 technical support to the DoD ...

Fin

Technical Support Specialist

Chicago, IL · On-site

As a Technical Support Specialist, you'll own complex technical queries around some of our most ... Begin a personal growth tracker document (or Individual Development Plan) with your manager for ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Overview Role Description The Technical Support Specialist plays a key role in delivering high ... Manage and resolve incoming technical support requests via multiple channels (ticketing system ...

UDR

Technical Support Specialist

Highlands Ranch, CO

The Technical Support Specialist is responsible for providing Tier 1 support to our internal and ... Reports to the Manager - IT Support Services SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: 1. ...

Ag

Manager, Technical Support

Bingen, WA · On-site

Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...

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Manager Technical Support Specialist information

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How much do manager technical support specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for manager technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a manager technical support specialist?

Manager Technical Support Specialists are professionals who oversee teams that provide technical support for products or services. They are responsible for ensuring that customer issues are resolved efficiently, developing support procedures, and training team members. These managers also serve as a bridge between technical support staff and upper management, ensuring smooth communication and continuous service improvement. Their role often involves analyzing support metrics, implementing new technologies, and maintaining high customer satisfaction.

How does a manager technical support specialist typically collaborate with cross-functional teams to resolve complex technical issues?

A Manager Technical Support Specialist often works closely with engineering, product development, and customer success teams to address and resolve complex technical problems. This involves coordinating case escalations, providing detailed feedback from customer interactions, and facilitating knowledge-sharing sessions to ensure swift and effective solutions. Strong communication skills are essential, as the manager acts as a bridge between technical teams and non-technical stakeholders. Regular meetings and status updates are common to keep everyone aligned and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a manager technical support specialist, and why are they important?

To thrive as a Manager Technical Support Specialist, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree in IT or computer science. Familiarity with help desk software, ticketing systems, CRM platforms, and IT certifications like CompTIA or ITIL are typically required. Exceptional communication, problem-solving, and team-building skills help you effectively guide support teams and ensure customer satisfaction. These skills are crucial for maintaining high service standards, resolving complex issues efficiently, and leading teams in dynamic technical environments.

What is the difference between Manager Technical Support Specialist vs Technical Support Specialist?

AspectManager Technical Support SpecialistTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA, HDI, or Microsoft are commonSimilar certifications and educational background as managers, but often less experience required
Work EnvironmentLeads support teams, manages escalations, and oversees support operationsProvides technical assistance directly to customers or end-users
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in customer service and technical support roles in multiple sectors

The main difference is that the Manager Technical Support Specialist oversees support teams and manages operations, while the Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require similar technical skills and certifications, but the manager role involves leadership and coordination responsibilities.

What cities are hiring for Manager Technical Support Specialist jobs?

Cities with the most Manager Technical Support Specialist job openings:

What are the most commonly searched types of Technical Support Specialist jobs?

The most popular types of Technical Support Specialist jobs are:

What states have the most Manager Technical Support Specialist jobs?

States with the most job openings for Manager Technical Support Specialist jobs include:

What job categories do people searching Manager Technical Support Specialist jobs look for?

The top searched job categories for Manager Technical Support Specialist jobs are:

Manager Technical Support Specialist jobs near you
Infographic showing various Manager Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Great Plains Communications

Blair, NE • On-site

Full-time

Posted 3 days ago

New

Great Plains Communications rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

49th of 99 rated telecommunications companies

Job description

Great Plains Communications is growing!  We are seeking experienced Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. 

Great Plains Communications is looking for Technical Support Specialist to provide an escalated level of technical support for the Internet and Voice lines of business. Will serve as the Tier 2 escalation point for Customer Response Representatives and Broadband Technicians. Communicates with the GPC Service Assurance team regarding widespread residential service outages. Identifies areas for improvement in Tier 1 troubleshooting and provides procedures and training as required.

Duties Include:

Provides resolution of customer-related Internet, Voice, IP Video, Wireless, and Home Security service problems

Processes all tickets escalated by the Tier 1 customer support provider or calls transferred by the CRC.

Provides end-to-end resolution of all escalated tickets in a timely manner.

When necessary, answers customer questions pertaining to connecting, browsing, networking, and email while using our Internet services.

When required, creates internal trouble ticket that is routed to local technician.

Monitors ticket close times to assure prompt resolutions.

Performs prescribed trouble shooting techniques to resolve customer service problems efficiently and effectively.

Follows appropriate processes for problem documentation, assignment, escalation, and tracking.

Analyzes problems with customer premise equipment: modems, routers, bridges, firewalls, wireless APs, etc.

Checks Internet voice messages and Email periodically and works on the reported problem or assigns tickets appropriately.

Answers calls and interacts with all customers in a friendly and professional manner.

Interacts with GPC field personnel to provide resolution to customer-related Internet service problems.

Ideal candidate will be a high school graduate or equivalent and have additional technical training.  Desired experience - 2 years’ experience with Internet-related computing systems (PCs and servers) and IP networks.

Experience in a multi-faceted network (Voice, Video, Data)

6+ months experience in a customer service environment

Why Join Great Plains Communications?

We are a premier fiber-driven technology provider with a 19,000-mile network delivering reliable solutions to nearly 200 communities. We offer a competitive wage, a comprehensive benefits package, and a culture focused on professional growth.

High-performing network, high-performing people.

Apply at www.gpcom.com/careers

Employment Type: FULL_TIME

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