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Entry Level Technical Support Specialist Jobs (NOW HIRING)

Ameta USA

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Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

We are looking for a motivated entry-level Technical Support Specialist who is eager to build a long-term career in IP networking, surveillance systems, and customer support. This is an ideal ...

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... This is an entry-level position. The role is in-person, located in Boston, Massachusetts.

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... This is an entry-level position. The role is in-person, located in Boston, Massachusetts.

Frontier IT

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Technical Support Specialist

Colorado Springs, CO · On-site

$45K - $50K/yr

We are looking for a Technical Support Specialist for our fast-paced managed services provider. As a managed services provider, no two days are the same. We work with a lot of different businesses ...

Urgent

Coreforce

TECHNICAL SUPPORT SPECIALIST

Atlanta, GA · Hybrid

$20 - $22/hr

Join Our Team as a Technical Support Specialist Company: Coreforce Location: Decatur - (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS ...

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Entry Level Technical Support Specialist information

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How much do entry level technical support specialist jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for entry level technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Specialist, and why are they important?

To thrive as an Entry Level Technical Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, and a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are vital for delivering prompt, reliable support and ensuring customer satisfaction in technology-driven environments.

What does an Entry Level Technical Support Specialist do?

An Entry Level Technical Support Specialist assists customers or end-users by troubleshooting and resolving basic technical issues related to hardware, software, or network systems. They typically respond to support tickets, phone calls, or emails to help users solve problems, set up devices, or understand how to use technology products. This role often involves following established procedures, escalating complex issues to higher-level technicians, and maintaining documentation of interactions. It’s a great starting point for those looking to build a career in IT or technical services.

What is the difference between Entry Level Technical Support Specialist vs Help Desk Technician?

AspectEntry Level Technical Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+High school diploma or equivalent; often same certifications like CompTIA A+
Work EnvironmentSupport teams, IT departments, remote or on-siteHelp desk, call centers, remote or on-site
Industry UsageIT support, tech companies, corporate ITIT support, customer service, tech companies
Common Search/ComparisonOften compared for entry-level IT rolesSimilar roles in IT support

Both roles typically require similar certifications and work in support environments within IT departments or help desks. The terms are often used interchangeably, but 'Help Desk Technician' may emphasize customer interaction more, while 'Entry Level Technical Support Specialist' can imply broader technical responsibilities.

What are some common challenges faced by Entry Level Technical Support Specialists and how are they typically addressed?

Entry Level Technical Support Specialists often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a knowledge base or escalation resources. Collaboration with more experienced team members and regular team meetings also help new specialists learn best practices and build confidence in resolving customer issues.
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Entry Level Technical Support Specialist jobs near you

Technical Support Specialist

The Arc Madison Cortland

Oneida, NY • On-site

$21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Description

The Arc Madison Cortland is looking for a full time and highly motivated person for anEntry Level Technical Support Specialist to provide support in Madison and Cortland Counties.


Summary: The Technical Support Specialist will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to project executables, as needed. Reports directly to the Information Technology Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

  • Coordinates work projects such as new computer hardware setup or software installations.
  • Provides technical support-identifying, investigating, and resolving users' problems with computer software and hardware.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Collaborates with other employees to research and resolve problems.

Benefits include but not limited to:

  • 401K Employer Match
  • Health, dental and vision insurance
  • Group Life Insurance
  • Paid Time off
  • Tuition Assistance
  • 12 paid Holidays

Requirements

EDUCATION and/or EXPERIENCE: Associate's degree in IT related field of study OR Entry level IT Certification with 1+ years of minimum. Must be able to use personal vehicle for regular travel between Madison and Cortland counties. Valid NYS Driver's License required.


About The Arc: The Arc Madison Cortland is a non-profit agency whose sole purpose lies in the support of people with special needs. We provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential.


The Arc of Madison Cortland is an Equal Opportunity Employer. All candidates for employment and employees receive equal consideration without regard to age, race, religion, color, national/ethnic origin, gender, gender identity, marital status, disability, military/veteran status, criminal conviction status (provided such conviction does not prevent the employee from being eligible to hold the position or pose a danger or threat to the individuals we support), pregnancy, domestic violence victim status, paid family leave or family medical leave status, sexual orientation, genetic information, or any other characteristic protected by law.

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