ZipRecruiter

Log In

2

Entry Level Technical Support Specialist Jobs (NOW HIRING)

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... This is an entry-level position. The role is in-person, located in Boston, Massachusetts.

iMotions

Technical Support Specialist

Boston, MA

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... This is an entry-level position. The role is in-person, located in Boston, Massachusetts.

next page

Showing results 1-20

All JobsTechnical Support Specialist JobsEntry Level Technical Support Specialist Jobs

Entry Level Technical Support Specialist information

See salary details

$13

$26

$43

How much do entry level technical support specialist jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for entry level technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level technical support specialist, and why are they important?

To thrive as an Entry Level Technical Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, and a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are vital for delivering prompt, reliable support and ensuring customer satisfaction in technology-driven environments.

What does an entry level technical support specialist do?

An Entry Level Technical Support Specialist assists customers or end-users by troubleshooting and resolving basic technical issues related to hardware, software, or network systems. They typically respond to support tickets, phone calls, or emails to help users solve problems, set up devices, or understand how to use technology products. This role often involves following established procedures, escalating complex issues to higher-level technicians, and maintaining documentation of interactions. It’s a great starting point for those looking to build a career in IT or technical services.

What is the difference between Entry Level Technical Support Specialist vs Help Desk Technician?

AspectEntry Level Technical Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+High school diploma or equivalent; often same certifications like CompTIA A+
Work EnvironmentSupport teams, IT departments, remote or on-siteHelp desk, call centers, remote or on-site
Industry UsageIT support, tech companies, corporate ITIT support, customer service, tech companies
Common Search/ComparisonOften compared for entry-level IT rolesSimilar roles in IT support

Both roles typically require similar certifications and work in support environments within IT departments or help desks. The terms are often used interchangeably, but 'Help Desk Technician' may emphasize customer interaction more, while 'Entry Level Technical Support Specialist' can imply broader technical responsibilities.

What are some common challenges faced by entry level technical support specialists and how are they typically addressed?

Entry Level Technical Support Specialists often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a knowledge base or escalation resources. Collaboration with more experienced team members and regular team meetings also help new specialists learn best practices and build confidence in resolving customer issues.
More about Entry Level Technical Support Specialist jobs
What cities are hiring for Entry Level Technical Support Specialist jobs? Cities with the most Entry Level Technical Support Specialist job openings:
What are the most commonly searched types of Technical Support Specialist jobs? The most popular types of Technical Support Specialist jobs are:
What states have the most Entry Level Technical Support Specialist jobs? States with the most job openings for Entry Level Technical Support Specialist jobs include:
What job categories do people searching Entry Level Technical Support Specialist jobs look for? The top searched job categories for Entry Level Technical Support Specialist jobs are:
Entry Level Technical Support Specialist jobs near you
Infographic showing various Entry Level Technical Support Specialist job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist (Entry-Level)

Alloy Precision Technologies

Mentor, OH • On-site

Other

Re-posted 11 days ago

Job description

SUMMARY:

The Technical Support Specialist is an entry-level position that works alongside the Network Administrator to provide first-line technical support across Alloy Precision Technologies (APT). This individual supports end users, manufacturing systems, and the growing network of Industrial Internet of Things (IIoT) devices, sensors, and connected equipment on the shop floor. The Technical Support Specialist responds to help desk requests; troubleshoots hardware, software, and connectivity issues; and assists with the installation, monitoring, and maintenance of network and production equipment. This position plays a key role in keeping APT's information systems running reliably and in compliance with federal and customer requirements, including ISO 9001, AS9100, ITAR, DFARS, and NIST SP 800-171/CMMC cybersecurity controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the first point of contact for end-user technical support; log, prioritize, and resolve help desk tickets for hardware, software, peripherals, network connectivity, and account access, escalating complex or higher-level issues to the Network Administrator.

Troubleshoot, repair, and maintain desktops, laptops, mobile devices, printers, and shop-floor terminals; perform setup, imaging, and deployment of new equipment for end users.

Work alongside the Network Administrator to install, configure, monitor, and maintain network equipment, servers, and the company's growing population of Industrial Internet of Things (IIoT) devices, sensors, and connected manufacturing equipment on the production network.

Perform routine system maintenance under the direction of the Network Administrator, including software updates, patching, endpoint/antivirus management, and backups; monitor systems and report anomalies.

Assist with administering user accounts, permissions, and security controls in accordance with federal and customer cybersecurity requirements, including ITAR, DFARS, and NIST SP 800-171/CMMC. All quality certification procedures currently in place, such as ISO 9001 and AS9100, must be followed.

Maintain accurate documentation of IT assets, configurations, and support activity; work cooperatively with staff members and other APT personnel in a supportive, positive, and results-oriented team environment.

Other duties as assigned by the Network Administrator.

Apply