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Entry Level Technical Support Specialist Jobs (NOW HIRING)

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Job Title: Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work ... This is an entry-level Technical Support opportunity designed for recent college graduates looking ...

Collabera LLC

Entry Level IT Support

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler, AZ 85224 Work Arrangement: 4 day in office with 1 ... This is an entry-level Technical Support opportunity designed for recent college graduates looking ...

Kensoft, Inc

Technical Support Specialist

Seattle, WA · Remote

$18 - $25/hr

We are seeking a Technical Support Specialist to join our remote team and provide friendly ... This is an excellent entry-level opportunity for someone who enjoys solving problems, learning ...

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Entry Level Technical Support Specialist information

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How much do entry level technical support specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What does an entry level technical support specialist do?

An Entry Level Technical Support Specialist assists customers or end-users by troubleshooting and resolving basic technical issues related to hardware, software, or network systems. They typically respond to support tickets, phone calls, or emails to help users solve problems, set up devices, or understand how to use technology products. This role often involves following established procedures, escalating complex issues to higher-level technicians, and maintaining documentation of interactions. It’s a great starting point for those looking to build a career in IT or technical services.

What are the key skills and qualifications needed to thrive as an entry level technical support specialist, and why are they important?

To thrive as an Entry Level Technical Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, and a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are vital for delivering prompt, reliable support and ensuring customer satisfaction in technology-driven environments.

What are some common challenges faced by entry level technical support specialists and how are they typically addressed?

Entry Level Technical Support Specialists often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a knowledge base or escalation resources. Collaboration with more experienced team members and regular team meetings also help new specialists learn best practices and build confidence in resolving customer issues.

What is the difference between Entry Level Technical Support Specialist vs Help Desk Technician?

AspectEntry Level Technical Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+High school diploma or equivalent; often same certifications like CompTIA A+
Work EnvironmentSupport teams, IT departments, remote or on-siteHelp desk, call centers, remote or on-site
Industry UsageIT support, tech companies, corporate ITIT support, customer service, tech companies
Common Search/ComparisonOften compared for entry-level IT rolesSimilar roles in IT support

Both roles typically require similar certifications and work in support environments within IT departments or help desks. The terms are often used interchangeably, but 'Help Desk Technician' may emphasize customer interaction more, while 'Entry Level Technical Support Specialist' can imply broader technical responsibilities.

How to get into entry level technical support specialist with no experience?

To become an entry level technical support specialist with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.
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Entry Level Technical Support Specialist jobs near you
Infographic showing various Entry Level Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Collabera

Chandler, AZ • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

MAJOR BANKING CLIENT IS HIRING FOR A TECHNICAL SUPPORT SPECIALIST !!! Job Title: Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule: Monday to Friday About the Role: This is an entry-level Technical Support opportunity designed for recent college graduates looking to start their career in IT. You’ll work closely with users and internal IT teams to troubleshoot technical issues, resolve support requests, and learn how enterprise technology environments operate. You don’t need years of experience—we’re looking for someone with a strong technical foundation, problem-solving mindset, good communication skills, and a willingness to learn. Responsibilities: Provide first-level technical support to users. Troubleshoot hardware, software, application, and connectivity issues. Assist with Windows, email, printers, and other common applications. Monitor and respond to support tickets through a ticketing system. Document issues, troubleshooting steps, and resolutions. Escalate complex technical issues to senior IT teams. Assist with software installations, updates, and basic system configurations. Follow IT security and support procedures. Maintain a high level of customer service when interacting with users. Compensation Hourly Rate: 23$-25$ per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to Mansi Taparia at mansi.taparia@collabera.com or 980-301-9405 for more information. We look forward to speaking with you!
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About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

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