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Entry Level Technical Support Specialist Jobs (NOW HIRING)

Coreforce

TECHNICAL SUPPORT SPECIALIST

Atlanta, GA · On-site

$20 - $22/hr

Join Our Team as a Technical Support Specialist Company: Coreforce Location: Decatur - (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS ...

IQ Machines

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Technical Support Specialist

Sewickley, PA · On-site

$50K - $65K/yr

Technical Support Specialist (TSS) Department: Service Operations Location: Sewickley, Pennsylvania (Pittsburgh) Reports To: Customer Service Manager Position Summary IQ Machines is seeking a ...

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Entry Level Technical Support Specialist information

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How much do entry level technical support specialist jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for entry level technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Specialist, and why are they important?

To thrive as an Entry Level Technical Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, and a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are vital for delivering prompt, reliable support and ensuring customer satisfaction in technology-driven environments.

What does an Entry Level Technical Support Specialist do?

An Entry Level Technical Support Specialist assists customers or end-users by troubleshooting and resolving basic technical issues related to hardware, software, or network systems. They typically respond to support tickets, phone calls, or emails to help users solve problems, set up devices, or understand how to use technology products. This role often involves following established procedures, escalating complex issues to higher-level technicians, and maintaining documentation of interactions. It’s a great starting point for those looking to build a career in IT or technical services.

What is the difference between Entry Level Technical Support Specialist vs Help Desk Technician?

AspectEntry Level Technical Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+High school diploma or equivalent; often same certifications like CompTIA A+
Work EnvironmentSupport teams, IT departments, remote or on-siteHelp desk, call centers, remote or on-site
Industry UsageIT support, tech companies, corporate ITIT support, customer service, tech companies
Common Search/ComparisonOften compared for entry-level IT rolesSimilar roles in IT support

Both roles typically require similar certifications and work in support environments within IT departments or help desks. The terms are often used interchangeably, but 'Help Desk Technician' may emphasize customer interaction more, while 'Entry Level Technical Support Specialist' can imply broader technical responsibilities.

What are some common challenges faced by Entry Level Technical Support Specialists and how are they typically addressed?

Entry Level Technical Support Specialists often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a knowledge base or escalation resources. Collaboration with more experienced team members and regular team meetings also help new specialists learn best practices and build confidence in resolving customer issues.
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Entry Level Technical Support Specialist jobs near you
Technical Support Specialist

Technical Support Specialist

Haynes and Boone, LLP

Washington, DC • On-site

Full-time

Posted 19 days ago

Job description

At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.
The Technical Support Specialist is a key member of our User Experience (UX) team as our front-line support team is critical to improve the end user experience and drive IT support excellence. This non-exempt position is responsible for providing desk-side hardware and software support, video conference support and basic network support to attorneys and staff. This individual will also support a variety of wireless and handheld devices.
Essential Duties
  • Hardware and software setup and support including handheld devices.
  • Video Conference support. This includes conference room technical setup, maintenance, room preparation, call initiation and lawyer/user assistance before and during video conferences as required.
  • Analyze/resolve problems with desktop/laptop hardware, OS, & applications software.
  • Tier 2 troubleshooting on the desktop/laptop hardware and software, operating system, and firm's software applications: MS Office, NetDocuments, Google Chrome, Internet Explorer, Elite, PDF, InterAction, Zoom and any other firm applications.
  • Basic software troubleshooting on the applications used at the firm including but not limited to: Microsoft Office Suite, Internet Browsers, Accounting, PDF, Contact Management and the firm's Document Management System.
  • Printer, scanner, video conferencing and projector support.
  • Assist Engineers in troubleshooting onsite issues.
  • Understand user application needs and growth of our Firm's application offerings.
  • Communicates appropriately regarding resolution and ensures that the appropriate documentation is completed after each incident.
  • Tier 1 subject matter expert (SME) on our firm applications.

Other Duties
  • Assist with hardware inventory including laptop checkout duties.
  • Assist laptop users with remote "road warrior" skills, such as use of remote desktop and VPN access.
  • Create and update tickets using the HelpDesk ticketing database.
  • Assist with maintaining IT inventory.
  • Point of contact for IT Engineers.
  • Maintain positive and professional relationships with staff and approved vendors.
  • Provide on-call and after-hours support as needed.
  • Perform other related duties as needed or assigned.

Reporting Relationship
The Technical Support Specialist reports to the Technical Support Manager.
Subordinate Staff: N/A
Qualifications
Knowledge/Experience
The Technical Support Specialist should have working knowledge of Microsoft Office Suite of applications. Should have extensive knowledge of Windows OS; computer hardware and software. Experience with HP LaserJet Printers and Ricoh photocopiers and printers preferred. This position requires someone with experience supporting handheld devices with a specific emphasis on iPhone/iPad and Android devices. Three or more years of experience in an IT HelpDesk or support environment required. Three or more years of Level 2 desk-side support experience is desired. Law firm experience preferred.
Skills
The Technical Support Specialist must possess outstanding customer service abilities. Excellent written and verbal communication skills are a must. Ability to communicate with all levels of staff, attorneys, management, vendors and client representatives required. This individual must have strong initiative, drive and ability to work in a team environment with minimal supervision.
Education
The Technical Support Specialist must possess a high school diploma. A+ certification and some college are preferred.
Physical Demands
Must be able to move around the office up to 70% of the time; When doing occasional office build outs or system upgrades, might be required to move around up to 100% of the time; This position constantly operates, and frequently inspects and positions, computers and other office productivity machines (e.g., fax machine, copier, printer, etc.); Positions self to maintain/troubleshoot computers underneath office desks, up to 25% of the time; Frequently moves computer equipment weighing up to 20 lbs.; Occasionally moves computer/server equipment weighing up to 50 lbs.; This position requires constant communication and exchange of information with the Firm attorneys and staff.
This position requires work after normal business hours and on weekends for video conference support, equipment moves, and IT projects as required.
Working Conditions
Office Environment. Some offsite projects. Overtime, weekends and occasional travel required. This position will participate in the after-hours and weekend on-call rotation.

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