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Remote Technical Support Specialist Jobs (NOW HIRING)

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ...

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

ABB

Technical Support Specialist-1

OH · Remote

The Technical Support Specialist will simultaneously manage multiple customer issues with ... Remote {#LI-Remote} This role is contributing to the Automation division in the US. You will be ...

ABB

Technical Support Specialist-1

Delaware, OH · Remote

The Technical Support Specialist will simultaneously manage multiple customer issues with ... Remote {#LI-Remote} This role is contributing to the Automation division in the US. You will be ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we\'re reshaping how the world\'s leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US Remote About Us: SimpliGovis a leading government workflow automation platform that helps state ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGov is a leading government workflow automation platform that helps ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGov is a leading government workflow automation platform that helps ...

EntranceIQ

Technical Support Specialist

Boca Raton, FL · Remote

$45K - $60K/yr

Training & development Full-Time | Remote -- US Only About EntranceIQ We provide modern technology ... As a Technical Support Specialist, you'll be a trusted problem-solver for property managers ...

ENTRANCEIQ

Technical Support Specialist

Boca Raton, FL · Remote

$45K - $60K/yr

Full-Time | Remote -- US Only About EntranceIQ We provide modern technology for gated communities ... As a Technical Support Specialist, you'll be a trusted problem-solver for property managers ...

Leaf Home

Installation Support Specialist

Leaf Home is seeking an Installation Support Specialist who will provide remote technical support and operational analysis for installation and service activities. This role involves collaborating ...

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How much do remote technical support specialist jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for remote technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

More about Remote Technical Support Specialist jobs
What cities are hiring for Remote Technical Support Specialist jobs? Cities with the most Remote Technical Support Specialist job openings:
What are the most commonly searched types of Technical Support Specialist jobs? The most popular types of Technical Support Specialist jobs are:
What states have the most Remote Technical Support Specialist jobs? States with the most job openings for Remote Technical Support Specialist jobs include:
What job categories do people searching Remote Technical Support Specialist jobs look for? The top searched job categories for Remote Technical Support Specialist jobs are:
Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Full-time

Re-posted 13 days ago

Job description

Position:

Technical Support Specialist

The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations.

The responsibilities of the Technical Support Specialist include but are not limited to the following:

  • Answer incoming calls and respond to customer emails in a timely manner.
  • Provide technical insight to answer and resolve customer queries.
  • Leverages all available resources to provide the best information.
  • Follows all established processes regarding request for onsite service.
  • Maintains awareness of those assigned to support the call queue.
  • Appropriately escalates issues to supervisors.
  • Routes call appriately as requested.
  • Stays current on AV products and solutions serviced by the organization.
  • Leverages remote desk top technology to assist with remote software installations
  • Other related duties as assigned

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