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Remote Digital Support Specialist Jobs (NOW HIRING)

Nymbus, Inc.

Digital Support Specialist

Nymbus is a remote-first company. Occasional travel may be required for client engagements, team ... The Digital Support Specialist provides front-line support to both consumer and business banking ...

New

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Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Phoenix, Arizona, United States $ 30,000.00 - 75,000.00 (US ... Comfortable using online systems and digital communication tools * Highly organized with strong ...

Thermo Fisher Scientific

Digital Support Engineer

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DESCRIPTION: Due to our growth we are looking for an experienced Digital Support Engineer to be ... remote support capabilities. REQUIREMENTS: The successful candidate will possess the following ...

Thermo Fisher Scientific

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CA · Remote

$43.70 - $65.56/hr

This is a remote position; however, candidates must reside in or within commuting distance of the ... DESCRIPTION Due to our growth, we are looking for an experienced Digital Support Engineer to be ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Denver, Colorado, United States $ 30,000.00 - 75,000.00 (US ... Comfortable using online systems and digital communication tools * Highly organized with strong ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Atlanta, Georgia, United States $ 30,000.00 - 75,000.00 (US ... Comfortable using online systems and digital communication tools * Highly organized with strong ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

About the job Client Support Specialist (Remote) Overview We are hiring a Customer Relations ... systems and digital tools. Strong communication, organization, and time management skills are ...

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Remote Digital Support Specialist information

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$31K

$78.5K

$117K

How much do remote digital support specialist jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote digital support specialist in the United States is $78,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Digital Support Specialist vs Remote IT Support Technician?

AspectRemote Digital Support SpecialistRemote IT Support Technician
Required CredentialsCertifications like CompTIA A+, customer service skillsIT certifications, technical troubleshooting skills
Work EnvironmentRemote, customer-facing, digital platformsRemote or on-site, technical troubleshooting
Employer & Industry UsageTech companies, customer support centersIT service providers, tech support departments
Common Search & ComparisonOften compared for support roles in digital environmentsCompared for technical troubleshooting roles

The Remote Digital Support Specialist and Remote IT Support Technician roles share similarities in certifications and remote work environments. However, the Digital Support Specialist focuses more on customer service and digital platform support, while the IT Support Technician emphasizes technical troubleshooting and hardware/software issues. Both roles are vital in tech industries but cater to different aspects of technical support.

More about Remote Digital Support Specialist jobs
What cities are hiring for Remote Digital Support Specialist jobs? Cities with the most Remote Digital Support Specialist job openings:
What are the most commonly searched types of Digital Support Specialist jobs? The most popular types of Digital Support Specialist jobs are:
What states have the most Remote Digital Support Specialist jobs? States with the most job openings for Remote Digital Support Specialist jobs include:
What job categories do people searching Remote Digital Support Specialist jobs look for? The top searched job categories for Remote Digital Support Specialist jobs are:
Remote Digital Support Specialist jobs near you
Infographic showing various Remote Digital Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,520 per year, or $37.8 per hour.

Digital Support Specialist

Nymbus, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today's digital marketplace.
At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus, we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.
The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus.
WORK ENVIRONMENT:
Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred.
POSITION SUMMARY:
The Digital Support Specialist provides front-line support to both consumer and business banking customers for our Launch clients. This role operates in a high-volume, fast-paced Contact Center environment and is responsible for delivering exceptional service through inbound phone calls, secure messages, chats, and other digital communication channels.
In addition to supporting retail banking customers, this role assists small business and commercial members with digital banking access, account servicing requests, and general business banking inquiries. The Digital Support Specialist is responsible for reviewing and processing customer applications submitted through retail and business account onboarding platforms, ensuring compliance with established policies, procedures, and Service Level Agreements.
This position requires strong decision-making skills, attention to detail, and a commitment to providing one-touch resolution whenever possible. Schedule flexibility is required to meet the needs of a 7-day-a-week Contact Center.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Contact Center & Customer Support
  • Perform efficiently in a high-volume, production-driven Digital Call Center environment.
  • Answer inbound calls, secure messages, chats, and other communications from consumer and business banking customers.
  • Provide prompt, accurate, and professional service to ensure a seamless customer experience.
  • Resolve customer issues on first contact whenever possible.
  • Perform account maintenance and servicing requests for both personal and business accounts.
  • Escalate complex or high-risk issues appropriately.

Business Banking Support
  • Assist small business and commercial customers with:
    • Online and mobile banking access.
    • User access and password resets.
    • Basic ACH and wire inquiries.
    • Account balances and transaction research.
    • General business deposit account servicing.
  • Support business account onboarding by reviewing submitted applications and documentation in accordance with policy and regulatory requirements.
  • Ensure compliance with applicable KYC, CIP, and BSA/AML guidelines when reviewing business customer information.

Risk, Compliance & Accuracy
  • Monitor retail and business digital bank applications and decision based on structured onboarding procedures.
  • Complete transactions accurately and within established guidelines and SLAs.
  • Exercise discretion and sound judgment while mitigating operational and fraud risk.
  • Identify and report system or client-impacting issues proactively.

Technical & Operational Support
  • Utilize multiple programs and systems to investigate, troubleshoot, and resolve customer inquiries.
  • Document interactions clearly and accurately.
  • Participate in testing and validation of banking environments and system enhancements as assigned.

Professional Development
  • Participate in coaching and feedback sessions.
  • Engage in ongoing training to strengthen product knowledge, systems knowledge, and customer service skills.
  • Proactively seek opportunities to improve processes and service delivery.
  • Perform all other related duties as required or assigned.

QUALIFICATIONS:
  • Associate's Degree or equivalent experience in a related field.
  • 2+ years of experience in a financial institution, call center, or customer service role.
  • Experience supporting consumer and/or small business banking customers preferred.
  • Working knowledge of deposit accounts and basic business banking products.
  • Familiarity with KYC/CIP and banking compliance requirements preferred.
  • Strong communication skills (verbal and written).
  • Ability to multitask effectively in a multi-system environment.
  • Strong attention to detail and problem-solving skills.
  • Ability to prioritize and meet performance and SLA expectations.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

Internet Requirements
As a condition of employment, this role requires the candidate to maintain a stable, high-speed internet connection. Minimum upload speeds of 100 Mbps are required and must be sustained throughout employment.
SALARY & BENEFITS:
  • Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience.
  • Fully Remote.
  • 401(k) plan.
  • Insurance - Health, Dental, and Vision.
  • Time Off

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!
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