ZipRecruiter

Log In

1

Digital Support Specialist Jobs (NOW HIRING)

Nymbus, Inc.

Digital Support Specialist

The Digital Support Specialist provides front-line support to both consumer and business banking customers for our Launch clients. This role operates in a high-volume, fast-paced Contact Center ...

Nymbus, Inc.

Digital Support Specialist

The Digital Support Specialist provides front-line support to both consumer and business banking customers for our Launch clients. This role operates in a high-volume, fast-paced Contact Center ...

SPECTRUM

Digital Support Specialist I

Phoenix, AZ · On-site

$18/hr

Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsDigital Support Specialist Jobs

Digital Support Specialist information

See salary details

$31K

$78.5K

$117K

How much do digital support specialist jobs pay per year?

As of Aug 26, 2026, the average yearly pay for digital support specialist in the United States is $78,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a digital support specialist?

Digital Support Specialists are professionals who provide technical assistance and support for digital systems, software, and hardware. They help users troubleshoot issues, resolve problems with technology, and ensure smooth operation of digital tools within an organization. Their responsibilities may include responding to user inquiries, maintaining digital platforms, and assisting with the setup and configuration of new technologies. Digital Support Specialists play a crucial role in helping organizations leverage digital solutions efficiently and securely.

How does a digital support specialist typically collaborate with other departments to resolve technical issues?

Digital Support Specialists frequently work cross-functionally with teams such as IT, customer service, and product development to resolve technical issues efficiently. They act as a bridge between end-users and technical staff by gathering detailed information about problems, escalating more complex cases, and providing feedback to improve digital systems. Clear communication and strong problem-solving skills are essential, as collaboration often involves translating technical details for non-technical colleagues and ensuring timely solutions for users.

What are the key skills and qualifications needed to thrive as a digital support specialist, and why are they important?

To thrive as a Digital Support Specialist, you need strong troubleshooting, customer service, and technical knowledge, usually supported by experience with IT support or a related certification. Familiarity with help desk software, remote support tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth digital operations within the organization.

What is the difference between Digital Support Specialist vs Technical Support Specialist?

AspectDigital Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate degree or relevant certifications in digital tools or ITOften requires certifications like CompTIA A+ or network-specific credentials
Work EnvironmentPrimarily online, assisting users with digital platforms, software, and applicationsMostly in call centers or on-site, troubleshooting hardware and network issues
Employer & Industry UsageUsed in tech companies, digital service providers, and e-commerceCommon in IT support, telecom, and hardware companies

The Digital Support Specialist focuses on assisting users with digital platforms and software, often remotely, while the Technical Support Specialist handles hardware, network, and technical issues, sometimes on-site. Both roles require technical knowledge but differ in their primary focus and work environment.

More about Digital Support Specialist jobs

What cities are hiring for Digital Support Specialist jobs?

Cities with the most Digital Support Specialist job openings:

What are the most commonly searched types of Digital Support Specialist jobs?

The most popular types of Digital Support Specialist jobs are:

What states have the most Digital Support Specialist jobs?

States with the most job openings for Digital Support Specialist jobs include:

What job categories do people searching Digital Support Specialist jobs look for?

The top searched job categories for Digital Support Specialist jobs are:

Digital Support Specialist jobs near you
Infographic showing various Digital Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $78,520 per year, or $37.8 per hour.

Digital Support Specialist

Remote

Nymbus, Inc.
Commercial Banking • 51 - 200 employees
Learn more about Nymbus, Inc.external

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today's digital marketplace.
At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus, we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.
The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus.
WORK ENVIRONMENT:
Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred.
POSITION SUMMARY:
The Digital Support Specialist provides front-line support to both consumer and business banking customers for our Launch clients. This role operates in a high-volume, fast-paced Contact Center environment and is responsible for delivering exceptional service through inbound phone calls, secure messages, chats, and other digital communication channels.
In addition to supporting retail banking customers, this role assists small business and commercial members with digital banking access, account servicing requests, and general business banking inquiries. The Digital Support Specialist is responsible for reviewing and processing customer applications submitted through retail and business account onboarding platforms, ensuring compliance with established policies, procedures, and Service Level Agreements.
This position requires strong decision-making skills, attention to detail, and a commitment to providing one-touch resolution whenever possible. Schedule flexibility is required to meet the needs of a 7-day-a-week Contact Center.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Contact Center & Customer Support
  • Perform efficiently in a high-volume, production-driven Digital Call Center environment.
  • Answer inbound calls, secure messages, chats, and other communications from consumer and business banking customers.
  • Provide prompt, accurate, and professional service to ensure a seamless customer experience.
  • Resolve customer issues on first contact whenever possible.
  • Perform account maintenance and servicing requests for both personal and business accounts.
  • Escalate complex or high-risk issues appropriately.

Business Banking Support
  • Assist small business and commercial customers with:
    • Online and mobile banking access.
    • User access and password resets.
    • Basic ACH and wire inquiries.
    • Account balances and transaction research.
    • General business deposit account servicing.
  • Support business account onboarding by reviewing submitted applications and documentation in accordance with policy and regulatory requirements.
  • Ensure compliance with applicable KYC, CIP, and BSA/AML guidelines when reviewing business customer information.

Risk, Compliance & Accuracy
  • Monitor retail and business digital bank applications and decision based on structured onboarding procedures.
  • Complete transactions accurately and within established guidelines and SLAs.
  • Exercise discretion and sound judgment while mitigating operational and fraud risk.
  • Identify and report system or client-impacting issues proactively.

Technical & Operational Support
  • Utilize multiple programs and systems to investigate, troubleshoot, and resolve customer inquiries.
  • Document interactions clearly and accurately.
  • Participate in testing and validation of banking environments and system enhancements as assigned.

Professional Development
  • Participate in coaching and feedback sessions.
  • Engage in ongoing training to strengthen product knowledge, systems knowledge, and customer service skills.
  • Proactively seek opportunities to improve processes and service delivery.
  • Perform all other related duties as required or assigned.

QUALIFICATIONS:
  • Associate's Degree or equivalent experience in a related field.
  • 2+ years of experience in a financial institution, call center, or customer service role.
  • Experience supporting consumer and/or small business banking customers preferred.
  • Working knowledge of deposit accounts and basic business banking products.
  • Familiarity with KYC/CIP and banking compliance requirements preferred.
  • Strong communication skills (verbal and written).
  • Ability to multitask effectively in a multi-system environment.
  • Strong attention to detail and problem-solving skills.
  • Ability to prioritize and meet performance and SLA expectations.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

Internet Requirements
As a condition of employment, this role requires the candidate to maintain a stable, high-speed internet connection. Minimum upload speeds of 100 Mbps are required and must be sustained throughout employment.
SALARY & BENEFITS:
  • Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience.
  • Fully Remote.
  • 401(k) plan.
  • Insurance - Health, Dental, and Vision.
  • Time Off

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!
Let's Go!

Apply