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Digital Support Specialist Jobs (NOW HIRING)

PacSun

Seasonal Digital Specialist

Katy, TX · On-site

The Digital Support Specialist plays a key role in driving sales and profitability by ensuring the smooth execution of all digital operations, including Ship From Store, Buy Online Pick Up in Store ...

PacSun

Seasonal Digital Specialist

Concord, CA · On-site

The Digital Support Specialist plays a key role in driving sales and profitability by ensuring the smooth execution of all digital operations, including Ship From Store, Buy Online Pick Up in Store ...

PacSun

Seasonal Digital Specialist

Kennesaw, GA · On-site

The Digital Support Specialist plays a key role in driving sales and profitability by ensuring the smooth execution of all digital operations, including Ship From Store, Buy Online Pick Up in Store ...

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All JobsDigital Support Specialist Jobs

Digital Support Specialist information

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$31K

$78.5K

$117K

How much do digital support specialist jobs pay per year?

As of Aug 10, 2026, the average yearly pay for digital support specialist in the United States is $78,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital support specialist, and why are they important?

To thrive as a Digital Support Specialist, you need strong troubleshooting, customer service, and technical knowledge, usually supported by experience with IT support or a related certification. Familiarity with help desk software, remote support tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth digital operations within the organization.

What is a digital support specialist?

Digital Support Specialists are professionals who provide technical assistance and support for digital systems, software, and hardware. They help users troubleshoot issues, resolve problems with technology, and ensure smooth operation of digital tools within an organization. Their responsibilities may include responding to user inquiries, maintaining digital platforms, and assisting with the setup and configuration of new technologies. Digital Support Specialists play a crucial role in helping organizations leverage digital solutions efficiently and securely.

How does a digital support specialist typically collaborate with other departments to resolve technical issues?

Digital Support Specialists frequently work cross-functionally with teams such as IT, customer service, and product development to resolve technical issues efficiently. They act as a bridge between end-users and technical staff by gathering detailed information about problems, escalating more complex cases, and providing feedback to improve digital systems. Clear communication and strong problem-solving skills are essential, as collaboration often involves translating technical details for non-technical colleagues and ensuring timely solutions for users.

What is the difference between Digital Support Specialist vs Technical Support Specialist?

AspectDigital Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate degree or relevant certifications in digital tools or ITOften requires certifications like CompTIA A+ or network-specific credentials
Work EnvironmentPrimarily online, assisting users with digital platforms, software, and applicationsMostly in call centers or on-site, troubleshooting hardware and network issues
Employer & Industry UsageUsed in tech companies, digital service providers, and e-commerceCommon in IT support, telecom, and hardware companies

The Digital Support Specialist focuses on assisting users with digital platforms and software, often remotely, while the Technical Support Specialist handles hardware, network, and technical issues, sometimes on-site. Both roles require technical knowledge but differ in their primary focus and work environment.

More about Digital Support Specialist jobs
What cities are hiring for Digital Support Specialist jobs? Cities with the most Digital Support Specialist job openings:
What are the most commonly searched types of Digital Support Specialist jobs? The most popular types of Digital Support Specialist jobs are:
What states have the most Digital Support Specialist jobs? States with the most job openings for Digital Support Specialist jobs include:
What job categories do people searching Digital Support Specialist jobs look for? The top searched job categories for Digital Support Specialist jobs are:
Digital Support Specialist jobs near you
Infographic showing various Digital Support Specialist job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $78,520 per year, or $37.8 per hour.

Seasonal Digital Specialist

PacSun

Katy, TX • On-site

Part-time

Re-posted 16 days ago

PacSun rating

5.8

Company rating: 5.8 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

61st of 104 rated fashion retailers

Job description

Join the Pacsun CommunityPacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.
About the Job:
The Digital Support Specialist plays a key role in driving sales and profitability by ensuring the smooth execution of all digital operations, including Ship From Store, Buy Online Pick Up in Store, and Same Day Delivery services. This role is critical in supporting the growth of our omni-channel strategy, adapting to evolving customer shopping behaviors.
The Digital Support Specialist ensures efficiency and accuracy in product picking, packaging, and shipping processes, contributing to reduced time spent on digital tasks through improved familiarity and streamlined processes. They are a vital part of a team focused on delivering an exceptional omni-channel customer experience and supporting overall store goals.
By handling various tasks related to product integrity and customer fulfillment, this role ensures that customers receive seamless service. This job is composed of a variety of different tasks which may be covered by operational training guidelines, tools and resources.
A day in the life, what you'll be doing:
Authentic
  • Interacts professionally and effectively through verbal and written communication with all employees, peers and customers
  • Knowledge of the store product and strong organization skills
  • Accepts and improves performance after receiving feedback from supervisors
  • Demonstrates ability to work well with other team members through team selling, tasks assignments, floor sets, etc.
  • Ability to work within team environment; builds positive team relationships that benefit the overall store performance.

Customer Centric
  • Delivers an engaging, positive and authentic customer digital experience
  • Complete all tasks in a timely and efficient manner
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Be an expert of process, shipping, technology, accuracy, efficiency and customer experience

Results Driven
  • Be a part of and lead team to drive the Omni customer experience in store
  • Achieve fulfillment goals and store expectations by supporting priorities for SFS, BOPIS and Same Day Delivery
  • Set the example by quickly and accurately picking, packing, and shipping online customer orders
  • Takes direction/feedback and seeks ways to improve overall productivity
  • Ability to work independently, is self-motivated, and works with a sense of urgency

What it takes to Join:
  • Passion for product, brands, fashion and trends
  • Effective written, verbal and presentation skills
  • Strong communications skills
  • Excellent time management skills
  • Proficient in math and possesses strong computer skills

Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
  • The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
  • The associate must frequently sit/stand for long periods of time and climb ladders as needed.
  • While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.
  • Ability to maneuver around sales floor, stockroom and office areas.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
  • Ability to work in open environment with fluctuating temperatures and standard lighting.

Position Type/Expected Hours of Work:
This is a part-time position. Ability to work a range between 5-25+ hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodation may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What PacSun employees say

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About Pacsun

Sourced by ZipRecruiter

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more, we offer a unique range of product that all youth can express themselves through. We have worked with celebrities such Emma Chamberlain, Storm Reid, Jules LeBlanc, and A$AP Rocky to curate exclusive product. Pacsun ranks #3 as a favorite apparel brand amongst teens - #1 amongst women and #4 amongst men. We have a reach of 1.6M followers on TikTok, 2.5M followers on Instagram and over 380K followers on Twitter.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Anaheim, CA, US

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