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Digital Support Specialist Jobs (NOW HIRING)

Digital Remedy

Product Support Specialist

Seattle, WA · On-site

$30.28 - $37.50/hr

Sinclair Digital is hiring a Product Support Specialist! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. Sinclair ...

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Digital Support Specialist information

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$31K

$78.5K

$117K

How much do digital support specialist jobs pay per year?

As of Aug 29, 2026, the average yearly pay for digital support specialist in the United States is $78,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a digital support specialist?

Digital Support Specialists are professionals who provide technical assistance and support for digital systems, software, and hardware. They help users troubleshoot issues, resolve problems with technology, and ensure smooth operation of digital tools within an organization. Their responsibilities may include responding to user inquiries, maintaining digital platforms, and assisting with the setup and configuration of new technologies. Digital Support Specialists play a crucial role in helping organizations leverage digital solutions efficiently and securely.

How does a digital support specialist typically collaborate with other departments to resolve technical issues?

Digital Support Specialists frequently work cross-functionally with teams such as IT, customer service, and product development to resolve technical issues efficiently. They act as a bridge between end-users and technical staff by gathering detailed information about problems, escalating more complex cases, and providing feedback to improve digital systems. Clear communication and strong problem-solving skills are essential, as collaboration often involves translating technical details for non-technical colleagues and ensuring timely solutions for users.

What are the key skills and qualifications needed to thrive as a digital support specialist, and why are they important?

To thrive as a Digital Support Specialist, you need strong troubleshooting, customer service, and technical knowledge, usually supported by experience with IT support or a related certification. Familiarity with help desk software, remote support tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth digital operations within the organization.

What is the difference between Digital Support Specialist vs Technical Support Specialist?

AspectDigital Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate degree or relevant certifications in digital tools or ITOften requires certifications like CompTIA A+ or network-specific credentials
Work EnvironmentPrimarily online, assisting users with digital platforms, software, and applicationsMostly in call centers or on-site, troubleshooting hardware and network issues
Employer & Industry UsageUsed in tech companies, digital service providers, and e-commerceCommon in IT support, telecom, and hardware companies

The Digital Support Specialist focuses on assisting users with digital platforms and software, often remotely, while the Technical Support Specialist handles hardware, network, and technical issues, sometimes on-site. Both roles require technical knowledge but differ in their primary focus and work environment.

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Digital Support Specialist jobs near you
Infographic showing various Digital Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $78,520 per year, or $37.8 per hour.

Digital Marketing Support Specialist

Flat Branch Home Loans Inc

Chesterfield, MO • On-site

Full-time

Posted 24 days ago

Job description

Description:

Basic Description:

The Digital Marketing Support Specialist will provide operational support across Flat Branch’s CRM platforms, serving as the first point of contact for user support, troubleshooting, and training. They will assist the Digital Marketing team with maintaining assets, managing social media scheduling and reporting, and coordinating content approval workflows. The Digital Marketing Support Specialist will also help research industry trends, compile analytics reports, and support strategy presentations to loan officers and referral partners as needed. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with team members and employees across the organization.

Responsibilities:

  • Provide day-to-day operational support across CRM platforms including Total Expert, Experience.com, and others as assigned, serving as the primary point of contact for basic user support and troubleshooting
  • Serve as first point of contact for CRM support tickets, escalating complex issues to senior team members as needed
  • Assist the Marketing team in maintaining and uploading marketing assets including email templates, flyers, and campaign materials 
  • Support ongoing CRM training initiatives including user onboarding, platform walkthroughs, and ongoing education for new and existing users
  • Coordinate content approval workflows with senior staff and team leads prior to publishing
  • Serve as the primary point of contact for social media scheduling across multiple platforms for Social Surge, our automated social media service for loan officers, ensuring content is published accurately and on time
  • Pull and compile social media performance reports upon request for Social Surge program participants
  • Monitor daily social media activity across channels and flag any issues or anomalies to the appropriate team member
  • Assist corporate social media team as needed
  • Assist with researching industry trends and compiling analytics reports for marketing leadership
  • Provide strategy presentations to loan officers and referral partners as needed 
  • Keep active communication with applicable participants on marketing tickets 
  • Any other digital marketing tasks as needed
Requirements:

Qualifications & Skills:

  • 1-3 years of experience in marketing or a related field  
  • Experience with CRM software such as Salesforce, HubSpot, or Total Expert
  • Experience with social media platforms and management tools, including Meta Business Suite
  • Familiarity with basic design tools such as Adobe Creative Suite or Canva
  • Independent work style yet comfortable collaborating with others 
  • Strong organizational, time management, and problem-solving skills with exceptional attention to detail
  • Enjoys a diversity of tasks, and projects 
  • Takes pride and ownership in the work produced 
  • Excellent communication skills, with the ability to communicate clearly and effectively to a broad range of employee segments across the company, including senior leadership 
  • Handles constructive criticism from clients and team 
  • Prolonged periods sitting at a desk and working on a computer.