Senior Digital Support Specialist Jobs (NOW HIRING)

The Sr. Digital Support Specialist - Audio position exists to create, publish, and maintain digital content for the Audio Department at Focus on the Family, including websites and pages for all audio broadcasts, podcasts, and videos created by the department. Additionally, this position is responsible for researching, collecting, analyzing, and summarizing complex data associated with each of the audio programs into various reports and presentations. This position applies considerable initiative and independent judgment with most deadline-oriented duties being executed with only general direction. The person in this role will be called upon to leverage knowledge of podcast media organization to inform both the network and individual show strategies. Additionally, this position supports the Broadcast Programming Scheduler, working with many detailed aspects of the broadcast schedule and its logistics including facilitation of dynamic ad insertion of audio spots for podcasts. As the number of shows increases, this position is intended and expected to provide oversight to junior level team members.

Essential Duties/Responsibilities:

• Prepares, publishes, and maintains textual and multimedia content in accord with the digital strategy, editorial calendars, and coordinated marketing plans

• Performs daily verification of RSS feed functionality

• Creates, updates, and maintains digital elements (e.g., landing pages, episode pages, source-coded URLs, and UTM-encoded links) that require functional knowledge of WordPress and basic knowledge of HTML

• Is responsible for the daily oversight of a growing number of shows (19 as of November 2023) across 3 different webpage authoring systems with an expected annual increase in the number of shows adding 3 to 5 per fiscal year

• Is responsible for maintenance of the Focus on the Family mobile app

• Maintains, manages, and publishes show content utilizing WordPress, OmnyStudio hosting platform, Podpage website platform, and Subsplash mobile app platform

• Collaborates with multiple departments such as Digital Solutions, Legal, and Marketing to update and launch podcast promotions and facilitate new program debuts

• Publishes response and key analytic metric reports for all shows

• Maintains functional knowledge of UX best practices, industry standards, and needs

• Consistently monitors new industry technologies, trends, and best practices (Podcasting 2.0)

• Daily management and automation of show scheduling within online authoring systems, including maintenance of asset library

• Daily management of promotional spot flights in the Dynamic Ad Insertion tool, currently Triton Digital TAP

• Constructs tracking mechanisms and works in coordination with Marketing to create measurables for website engagement and traffic across digital platforms

• Collaborates daily with program producers to assist with the creation, editing, and WordPress publication of transcripts

• Frequently engages with the Web Solutions team to ensure optimal user experience is provided for show listeners across all websites

• Serves as key liaison with IT, Digital Solutions, Web Solutions, and outside vendors for collaborative web-based solutions

• Provides after-hours and weekend support for content publishing

• Assists the Broadcast Programming Scheduler with the active broadcast schedule, adjusting the daily schedule as required and sending related notifications to staff as directed

• Conducts research needed for various projects

• Conducts informational reporting pertaining to measurable results from published programs beyond what is provided in response reports listed above

• Performs data entry duties into systems to include OmnyStudio, Triton Digital, WordPress, SmartSheet, and SharePoint

• Performs regular quality assurance of audio files to ensure accuracy

• Manages and maintains comprehensive technical documentation, including documents associated with website designs and related technical specifications

• Manages and maintains comprehensive technical documentation of Podcast Network and RSS feeds

• Interfaces with other departments within the ministry and/or outside contacts to exchange information, answer inquiries, consult on problems, and secure cooperation or approval on action to be taken

Other Duties/Responsibilities:

• Performs other related duties as required

Managerial Breadth/Scope of Job:

• None

Working Environment/Physical Requirements:

• Office environment

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Very high level of discretion coupled with a constructive spirit

Knowledge/Experience:

• Bachelor’s degree in digital media, Communications, or related field
  
• 5-7 years of experience with digital content management
  
• Functional knowledge and experience with WordPress
  
• Functional knowledge of HTML
  
• Functional knowledge of XML coding
  
• Functional knowledge of CSS coding
  
• Knowledge of Paid Advertisements and Dynamic Ad Insertion technologies for radio and podcasting
  
• Knowledge of RSS and RSS 2.0 functionalities
  
• Broadcast/Podcast production experience helpful

Skills, Abilities, and Special Talents/Gifts:

• Ability to communicate effectively both orally and in writing with excellent typing, listening and grammar skills
  
• Ability to work independently
  
• Ability to comprehend multi-faceted processes
  
• Good analytical skills to extract, verify, and draw conclusions from data
  
• Proficient in Microsoft Word, Excel, PowerPoint, and WordPress

Pay Range: $75,456 to $90,202

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. 

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by August 7, 2026 However, this posting will remain open until filled. 
• The potential employee start date is August 17, 2026

Posting date:  July 7, 2026

Un-posting date: ongoing until filled

Posting contact email: job@fotf.org