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Tier 3 Technical Support Specialist Jobs (NOW HIRING)

McAfee

Tier 3 Technical Support

Frisco, TX · On-site

$35.20K - $44.10K/yr

Quantify impact of recommended changes About you: * 1+ years of experience in process and performance improvement * 3+ years' experience in technology related technical support type role * Excellent ...

McAfee Corp.

Tier 3 Technical Support

Frisco, TX · On-site

$35.10K - $44K/yr

Quantify impact of recommended changes About you: * 1+ years of experience in process and performance improvement * 3+ years' experience in technology related technical support type role * Excellent ...

Skyhigh Networks

Tier 3 Technical Support

Frisco, TX

$35.10K - $44K/yr

Quantify impact of recommended changes About you: * 1+ years of experience in process and performance improvement * 3+ years' experience in technology related technical support type role * Excellent ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We ... They also work directly with the Tier 3 staff in support of project implementations.

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How much do tier 3 technical support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 3 technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support Specialist, and why are they important?

To thrive as a Tier 3 Technical Support Specialist, you need advanced troubleshooting skills, deep technical knowledge in relevant hardware and software systems, and typically a degree in IT or computer science. Familiarity with ticketing systems (like Jira or ServiceNow), diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are commonly required. Strong analytical thinking, patience, and effective communication help in resolving complex issues and collaborating with both customers and internal teams. These skills are vital for efficiently addressing escalated technical problems and ensuring high customer satisfaction.

How does a Tier 3 Technical Support Specialist typically interact with other support tiers and engineering teams?

As a Tier 3 Technical Support Specialist, you'll often serve as the highest escalation point for complex technical issues that Tier 1 and Tier 2 teams cannot resolve. This involves close collaboration with front-line support staff to gather detailed troubleshooting information and with engineering or development teams to address bugs or systemic problems. You'll act as a bridge between customer-facing support and technical product teams, ensuring issues are communicated clearly and resolved efficiently. This role requires strong communication skills and a deep technical understanding, as you may also contribute to knowledge base articles and training sessions to help lower-tier teams improve their troubleshooting capabilities.

What are Tier 3 Technical Support Specialists?

Tier 3 Technical Support Specialists are advanced IT professionals who handle the most complex and challenging technical issues that cannot be resolved by lower support tiers. They possess deep expertise in specific products, services, or systems and often work directly with engineering or product development teams to diagnose and resolve root causes of persistent or critical problems. Their responsibilities also include developing solutions for recurring issues, documenting fixes, and sometimes providing guidance or training to Tier 1 and Tier 2 support staff.

What is level 3 technical support?

Level 3 technical support is the highest tier in technical support teams, responsible for resolving complex issues that cannot be fixed by lower levels. Support specialists at this level often have advanced technical knowledge, may work with specialized tools, and collaborate with product development or engineering teams to address persistent problems.

What jobs pay $3,000 a day?

Jobs that can pay $3,000 a day typically include specialized roles such as senior software engineers, IT consultants, or high-level technical support specialists with extensive experience and certifications. These positions often require advanced skills, industry expertise, and sometimes involve consulting or contract work in high-demand fields.

What is the difference between Tier 3 Technical Support Specialist vs Tier 2 Technical Support Specialist?

AspectTier 3 Technical Support SpecialistTier 2 Technical Support Specialist
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, often first or second line
Employer & Industry UsageUsed in IT, networking, and software companies for advanced supportCommon in customer service and technical support centers

The main difference is that Tier 3 Technical Support Specialists handle more complex, specialized issues requiring advanced knowledge and certifications, while Tier 2 specialists focus on resolving standard technical problems and escalating complex cases. Tier 3 roles typically require more experience and technical expertise.

More about Tier 3 Technical Support Specialist jobs
What job categories do people searching Tier 3 Technical Support Specialist jobs look for? The top searched job categories for Tier 3 Technical Support Specialist jobs are:
Tier 3 Technical Support Specialist jobs near you
Infographic showing various Tier 3 Technical Support Specialist job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 3% Part Time, 3% Contract, and 1% Nights. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.
Tier 3 Technical Support

Tier 3 Technical Support

McAfee

Frisco, TX • On-site

$35.20K - $44.10K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Role Overview:
Do you like solving problems for customers? Do you enjoy optimizing process? Do you want to be part of a new in-house team of troubleshooting customer service support agents to transform the Customer Experience Lab as we optimize the customer experience and execute process and system optimization initiatives? If so, this may be the role for you.
As a Support Expert with the Customer Experience Lab at McAfee, you own the customer and expert experience feedback loop. You'll assist customers with complex issues, identify product and process defects, conduct experiments to determine best in class solutions, partner with Engineering and other teams to implement improvements, assist with defining system requirements, conduct universal acceptance testing of new process or system designs, and partner with the Vendor Manager Organization and frontline teams to drive change. Your ability to foster continuous improvement for both the customer and expert experiences will be key to your success in the role.
This position is based in Frisco, TX. You will be required to be onsite in our Frisco, TX office 5 days per week. We are only considering candidates within a commutable distance to Frisco and are not offering relocation assistance at this time.
About the role:
  • Engage with customers to guide them through resolution and keep them updated on progress of issue resolution
  • Communicate process, system, and performance improvement recommendations effectively to stakeholders at all levels, ensuring understanding, engagement, and support
  • Troubleshoot complex issues, identify root cause, and conduct experiments to find potential solutions and improve processes
  • Identify failure points in the customer and agent experiences and participate in continuous refinement
  • Conduct pilot testing of new processes and system designs, identifying experience barriers and potential solutions
  • Collaborate with other departments to ensure alignment and buy-in for process, system, and performance improvement recommendations
  • Serve as subject matter expert for stakeholders and Vendor Manager Organization
  • Utilize data to identify areas for improvement, measure success, and guide decision-making
  • Quantify impact of recommended changes
About you:
  • 1+ years of experience in process and performance improvement
  • 3+ years' experience in technology related technical support type role
  • Excellent technical troubleshooting skills
  • Strong analytical skills with ability to leverage and interpret data to drive decisions and measure the impact
  • Independent thinker with focus on achieving organizational goals through process optimization
  • Strong written and verbal communication skills for both customer and cross-functional audiences
  • Effective presentation skills
  • Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance
  • Enjoy working in a collaborative and supportive work environment
#LI
Company Overview
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users' needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We're proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we've built where people feel seen, valued, and energized to reach their full potential and thrive.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
  • Bonus Program
  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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