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Technical Support Specialist Jobs (NOW HIRING)

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

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Technical Support Specialist information

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How much do technical support specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support specialist?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges technical support specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

Can I work remotely in technical support specialist?

Many technical support specialist roles offer remote work options, especially for positions that involve troubleshooting via phone, chat, or email. Employers often require familiarity with remote collaboration tools and may specify remote work as part of the job description or offer hybrid arrangements.

What is the job of a technical support specialist?

A technical support specialist assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance through phone, email, or remote access, often using troubleshooting tools and knowledge bases to ensure systems function properly and users are satisfied.
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Technical Support Specialist jobs near you
Infographic showing various Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Harmon, IL

Hughes Recruiting & Consulting
See more jobs at Hughes Recruiting & Consultingexternal

$15 - $17/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Technical Support Specialist: Harmon, Illinois
Our customer in Harmon, Illinois, is seeking motivated individuals to join their team. We’re recruiting Technical Support Specialists to work fulltime on 1st shift. As a Technical Support Specialist, you will be responsible for assisting customers with product troubleshooting, interpreting electrical schematics, and providing technical support while maintaining accurate records.
 
Responsibilities of the Technical Support Specialist:
  • Answer incoming calls and assist customers with troubleshooting products.
  • Read and interpret electrical schematics and technical diagrams.
  • Use diagnostic tools such as multimeters to identify issues.
  • Enter order data and service information into the computer system.
  • Provide clear communication and support to customers.
  • Assist with additional technical support tasks as needed.
 
Technical Support Specialist Requirements and Qualifications:
  • Good communication and computer skills.
  • Electrical diagnostic experience and understanding of circuit boards required.
  • Mechanical aptitude and interest in troubleshooting equipment.
  • Ability to read and use multimeter.
  • Strong attention to detail and problemsolving skills.
 
Pay for Technical Support Specialist: $15.00–$17.00/hour based on experience.
 
Technical Support Specialist Benefits:
  • Health and dental insurance after 30 days (no cost to employee).
  • Paid time off after one year (1 week vacation and 3 sick days).
  • 401(k) after one year (100% match up to 3% and 50% match for the next 3%).
  • Opportunity for pay increase based on performance and work ethic.
 
Type: 1st Shift, Fulltime.
 
Schedule: Monday – Friday from 8:00am – 5:00pm.
 
Apply now!
Are you ready to move from the worries of today to your dreams of tomorrow? If so, give Hughes a call. We are the toprated staffing, recruiting, and HR experts in the region. We are headquartered in Freeport, IL and have locations across Illinois, Wisconsin, and Minnesota. Where we have offices, we have connections to the best local jobs! Walk in our doors and you’ll find friendly professional staff who dig deep, get results, and most importantly have fun! The reviews speak for themselves—at Hughes, we quickly hook you up with companies that offer competitive pay rates, great culture & benefits, and a chance to elevate your life. We offer health insurance and 401(k) too to all our employees. To get the ball rolling, visit us online at www.hughesrecruiting.com and complete our application. We’ll be in touch soon!