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Technical Support Specialist Jobs (NOW HIRING)

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our ...

RemX

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Technical Support Specialist

Akron, NY · On-site

$25/hr

Technical Support Specialist Akron, NY $25/hour Monday-Friday | 8:00 AM - 5:00 PM Contract-to-Hire Join a leading manufacturer of precision sheet metal fabrication equipment and industrial automation ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

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Technical Support Specialist information

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How much do technical support specialist jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is the highest salary for a IT support specialist?

The highest salaries for IT support specialists can reach over $70,000 annually, especially for those with advanced certifications, extensive experience, or working in high-demand industries. Senior or specialized roles, such as network or systems support, tend to offer higher compensation. Salary varies based on location, skills, and employer size.

What are some common challenges Technical Support Specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What are the key skills and qualifications needed to thrive as a Technical Support Specialist, and why are they important?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

What is the role of a technical support specialist?

A technical support specialist assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance, often using remote tools or troubleshooting procedures, and may document solutions for future reference. Strong communication skills and knowledge of relevant systems or tools are essential for this role.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support specialists. Technical Support Specialists focus on complex issues, troubleshooting, and customer interaction that require critical thinking and empathy, which AI currently cannot replicate fully.

What jobs make $3,000 a month without a degree?

A Technical Support Specialist can earn around $3,000 per month with relevant technical skills and certifications, such as CompTIA A+ or Network+. Many support roles are available without a degree, especially in IT, customer service, or help desk environments, often requiring strong problem-solving and communication skills. Salaries vary by location and experience but are achievable through experience and skill development.

What Is a Technical Support Specialist?

A technical support specialist provides computer, electronics, or software support for a company or individual users. Their duties include working with the support team of a company and offering specialized support services for hardware, software, and network concerns. Responsibilities may include removing viruses, setting up new accounts, uploading software, and general troubleshooting.

What is a Technical Support Specialist?

A Technical Support Specialist is a professional who helps users troubleshoot and resolve issues with computer systems, software, hardware, and other technology products. They provide assistance via phone, email, chat, or in person, guiding customers through problem-solving steps. Technical Support Specialists may also install, configure, and maintain technology systems, ensuring everything runs smoothly. Their goal is to ensure users can effectively use technology and resolve any technical challenges quickly. This role requires strong problem-solving skills, technical knowledge, and good communication abilities.
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Technical Support Specialist jobs near you
Infographic showing various Technical Support Specialist job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.
Technical Support Specialist

Technical Support Specialist

Entergy

On-site, Remote

Full-time

Posted 4 days ago

Entergy rating

8.1

Company rating: 8.1 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

29th of 53 rated energy and utility

Job description

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. 

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

 

 

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

Position can be located within the ETS North Region which is from Monroe, LA to Batesville, AR.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

Primary Location: - Arkansas : Redfield 
Job Function: Engineering
FLSA Status:
Relocation Option: 
Union description/code:
Number of Openings: 1
Req ID: 124056
Travel Percentage:Up to 25%

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