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Computer Technical Support Specialist Jobs (NOW HIRING)

Sandvik

Technical Support Specialist

Alachua, FL · On-site

Solid computer skills with Microsoft Office Suite and other software programs. * Able to work ... Technical Support Specialist position. Sandvik is an equal-opportunity employer . We provide ...

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How much do computer technical support specialist jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for computer technical support specialist in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Technical Support Specialist, and why are they important?

To thrive as a Computer Technical Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is crucial for efficient issue resolution. Strong problem-solving abilities, patience, and excellent communication skills help build trust and effectively assist users of varying technical backgrounds. These competencies ensure timely and accurate support, minimize downtime, and contribute to overall user satisfaction in technology-driven environments.

What are some common challenges Computer Technical Support Specialists face when assisting users remotely, and how can they overcome them?

One common challenge for Computer Technical Support Specialists working remotely is accurately diagnosing issues without physical access to the user's device. This often requires strong communication skills to guide users through troubleshooting steps and ask clarifying questions. Specialists can overcome these challenges by utilizing remote desktop tools, maintaining patience, and providing clear, step-by-step instructions. Building rapport and setting expectations also helps ensure a smooth support experience for both the user and the specialist.

What is the difference between Computer Technical Support Specialist vs Network Support Technician?

AspectComputer Technical Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA (common)
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network issues
Employer & Industry UsageIT departments, tech support companies, retailTelecommunications, enterprise IT, data centers
Common Search/ComparisonYesYes

The main difference is that Computer Technical Support Specialists focus on troubleshooting and resolving hardware and software issues for end-users, while Network Support Technicians primarily handle network infrastructure, such as configuring and maintaining network hardware and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What Is a Computer Technical Support Specialist?

A computer technical support specialist is responsible for providing technical support for computer systems, servers, network hardware, and workstations. In this role, you are the first one called to help resolve issues with computer equipment. These issues can include power failures, server crashes, and software installation issues. As a computer technical support specialist, you typically work in the IT departments of an organization or as part of a technical help desk. You can specialize in certain types of hardware and software as well. Your job duties include troubleshooting issues, resolving the problems, and providing information back to the user.

What are Computer Technical Support Specialists?

Computer Technical Support Specialists are professionals who assist users with troubleshooting and resolving technical issues related to computers, software, and networks. They provide support via phone, email, chat, or in person, helping individuals and organizations maintain their computer systems and ensure smooth operation. Their responsibilities often include diagnosing hardware and software problems, installing and configuring systems, and offering guidance on best practices for using technology effectively.
More about Computer Technical Support Specialist jobs
What are popular job titles related to Computer Technical Support Specialist jobs? For Computer Technical Support Specialist jobs, the most frequently searched job titles are:
Computer Technical Support Specialist jobs near you
Computer /Technical Support Specialist

Computer /Technical Support Specialist

BCForward

Dallas, TX • On-site

$25 - $29/hr

Contractor

Medical, Dental, Vision

Posted 9 days ago

Job description

Role– Tech Support Position

Location: Dallas Texas 75201

Pay rate: $29/hr

06 Months

Job Description

Experience:

Candidates should have at least some prior work experience, ideally with a customer service component. Experience in the hospitality industry is also highly regarded, as it demonstrates strong interpersonal and problem-solving skills. We are open to recent graduates, including those seeking their first corporate role, provided they have held other employment (such as part-time jobs, internships, or campus work). We are less likely to move forward with candidates who have never held any prior job.

Summary: In short, we’re seeking candidates with:

• A four-year degree from a traditional, accredited university (any major, but IT-related preferred; degrees focused on development or extensive programming coursework are typically not a fit)

• At least some prior work experience, ideally with a customer service component (including but not limited to hospitality industry experience)

• General technical aptitude (familiarity with tech jargon, comfortable using the internet and navigating websites)

• Highly motivated individuals who can learn in classroom, online, and self-directed environments, and who demonstrate a strong work ethic

• A positive, service-oriented attitude since they will interact with many customers and professionals across the globe

Technical Aptitude:

We expect candidates to have general technical aptitude. This includes familiarity with common technology terms, comfortable use of the internet, and the ability to navigate websites and understand their basic functions. Advanced technical expertise is not required, but candidates should demonstrate a general comfort with technology and troubleshooting simple to moderate issues like they would with a home pc or their cell phone. Issues can evolve into not only Level 1 Support, but occasionally Level 2 work depending on proficiency and learning aptitude.

Motivation & Work Ethic:

This position is best suited for highly motivated individuals with a strong work ethic, who are eager to learn and grow in a dynamic environment. We value candidates who can learn in classroom, online, and self-directed settings.

Overqualified Candidates:

We generally pass on candidates with extensive experience in more advanced IT roles (such as development, cybersecurity, or network administration), as this position may not be challenging or engaging for them long-term. However, we do review each resume holistically, as job titles can sometimes be misleading.

Company Description

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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