What is a computer technical support specialist?

A computer technical support specialist is responsible for providing technical support for computer systems, servers, network hardware, and workstations. In this role, you are the first one called to help resolve issues with computer equipment. These issues can include power failures, server crashes, and software installation issues. As a computer technical support specialist, you typically work in the IT departments of an organization or as part of a technical help desk. You can specialize in certain types of hardware and software as well. Your job duties include troubleshooting issues, resolving the problems, and providing information back to the user.