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Computer Support Analyst Jobs (NOW HIRING)

Netrix Global

Computer Support Analyst

Reading, PA · On-site

About The Opportunity This Computer Support Analyst position is located in Reading, PA of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a ...

Netrix Global

Computer Support Analyst

Reading, PA · On-site

About The Opportunity This Computer Support Analyst position is located in Reading, PA of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a ...

Netrix Global

Computer Support Analyst

Reading, PA · On-site

About The Opportunity This Computer Support Analyst position is located in Reading, PA of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a ...

New

Netrix Global

Computer Support Analyst II

Rockville, MD · On-site

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

Netrix Global

Computer Support Analyst II

Rockville, MD · On-site

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

tsa

Computer Support Analyst - FT - Tulsa

Tulsa, OK · On-site

The Salvation Army, an internationally recognized non-profit, faith-based organization, is looking for a Computer Support Analyst for our Area Command located in Tulsa, Oklahoma. Job Summary:

Na Oiwi Kane

Computer Support Specialist

Austin, TX · On-site

The Computer Support Specialist is responsible for providing advanced technical support to end ... Analyze recurring technical issues, identify root causes, and recommend corrective actions and ...

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department ... Records data are required to analyze and track problems to the final solution. * Prepares and ...

Hirekeyz Inc

Computer Support Technician

Minneapolis, MN · On-site

Computer Support Technician Location: District of Minnesota * Primary: Minneapolis, MN * Secondary ... Analyze, evaluate, and recommend effective solutions Experience may be gained through employment or ...

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department ... Records data are required to analyze and track problems to the final solution. * Prepares and ...

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Computer Support Analyst information

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How much do computer support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for computer support analyst in the United States is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does a computer support analyst do?

A computer support analyst provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems, install and configure systems, and may use tools like remote support software; certifications such as CompTIA A+ can be helpful. Their work typically involves working in an office or help desk environment and communicating technical information clearly.

What are the key skills and qualifications needed to thrive as a Computer Support Analyst, and why are they important?

To thrive as a Computer Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Excellent problem-solving skills, patience, and strong verbal communication help analysts effectively assist users and resolve issues. These skills ensure timely, accurate technical support, minimizing downtime and improving user satisfaction within organizations.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher wages, especially in cybersecurity-focused environments. Overall, it is considered a well-paying role within the IT and security fields.

What are some common challenges Computer Support Analysts face when assisting users remotely?

Computer Support Analysts often encounter challenges such as diagnosing technical issues without direct physical access to devices, managing communication barriers with users of varying technical proficiency, and prioritizing multiple support requests during peak times. To overcome these, analysts rely on remote access tools, clear and patient communication, and strong organizational skills. Building rapport and trust with users is also crucial, as it helps ensure effective problem resolution and a positive support experience.

What jobs make $3,000 a day?

High-paying jobs such as specialized medical surgeons, senior corporate executives, and certain highly experienced consultants can earn $3,000 or more per day. These roles typically require advanced skills, extensive experience, and often professional certifications or degrees. In the technology sector, top-tier software architects or cybersecurity experts may also reach this level with significant expertise and project responsibilities.

What are Computer Support Analysts?

Computer Support Analysts are IT professionals who help organizations and individuals troubleshoot and resolve issues with computer hardware, software, and networks. They provide technical support, answer user questions, and guide people through problem-solving steps to restore proper system functioning. Their responsibilities may also include maintaining IT documentation, training users, installing updates, and escalating complex problems to higher-level technicians or engineers. They play a critical role in keeping business operations running smoothly by minimizing downtime related to technical issues.

What is the difference between Computer Support Analyst vs Help Desk Technician?

AspectComputer Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, technical support teamsHelp desk, call centers, remote support
ResponsibilitiesDiagnose hardware/software issues, system analysis, user supportRespond to user tickets, troubleshoot basic issues, escalate complex problems
Industry UsageIT services, corporate, governmentIT support, customer service, technical assistance

While both roles involve supporting users with technical issues, a Computer Support Analyst typically handles more complex problems, performs system analysis, and works in a broader IT environment. Help Desk Technicians focus on resolving basic user issues, often in call center settings. Both roles require similar certifications and are essential in maintaining IT operations.

What jobs will boom in 2026?

Computer Support Analysts are expected to see continued demand due to increasing reliance on technology and cybersecurity needs. Growth in IT support roles will likely be driven by advancements in cloud computing, network infrastructure, and the need for technical troubleshooting skills. Certifications like CompTIA A+ and strong problem-solving abilities will enhance job prospects in this field.
More about Computer Support Analyst jobs
What cities are hiring for Computer Support Analyst jobs? Cities with the most Computer Support Analyst job openings:
What states have the most Computer Support Analyst jobs? States with the most job openings for Computer Support Analyst jobs include:
What job categories do people searching Computer Support Analyst jobs look for? The top searched job categories for Computer Support Analyst jobs are:
Computer Support Analyst jobs near you
Infographic showing various Computer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $51,837 per year, or $24.9 per hour.
Computer Support Analyst

Computer Support Analyst

Netrix Global

Reading, PA • On-site

Full-time

Re-posted 5 days ago

Job description

About The Opportunity
This Computer Support Analyst position is located in Reading, PA of the United States.
Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst to provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Provide assistance concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.
How You Will Make An Impact
Service Delivery
  • Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately.
  • Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards.
  • Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity.
  • Perform daily follow up on all assigned open incidents.
  • May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Train users in the proper user of hardware and software
  • Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users.
  • Provide AV and/or Conference Room Support as needed per the client. (Training will be provided)

Process Improvement
  • Acquire and maintain a working knowledge of ITIL Incident and Change Management functions.
  • Develop, document and communicate procedures to resolve user problems.
  • Participate in internal and client projects as required.
  • Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users.

Communication
  • Identify, research, and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected.
  • Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations.
  • Attend staff and client meetings as required.
  • Physical Work Environment: Will work primarily at the client site reporting to manager remotely, client site is in Reading, PA

Miscellaneous
  • Participate in mandatory on-call rotation as required.
  • Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.
What You Will Bring To The Table
  • Minimum of 2 years experience in hardware support & maintenance
  • Excellent troubleshooting skills
  • Strong understanding of Microsoft operating systems
  • Able to identify when something is wrong or is likely to go wrong
  • Excellent communication skills
  • Highly self-motivated and independent
  • Ability to multi-task and work with minimal supervision
  • Must maintain current technical understanding of technology within discipline.
  • This position might require a Biometric Background Check based on customer need.

Interaction
Daily interaction with client management and employees.
Impact
Computer Support Technician interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.
About Us
At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com

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