The Computer Support Specialist V Lead will oversee a team of IT support professionals, ensuring ... Analyze recurring technical issues, identify root causes, and recommend long-term solutions to ...
The Computer Support Specialist V Lead will oversee a team of IT support professionals, ensuring ... Analyze recurring technical issues, identify root causes, and recommend long-term solutions to ...
Do you have experience providing computer support? Are you skilled at solving problems and ensuring ... If so, then we'd like you to join our dedicated team as a Technical Support Analyst About the Role:
Do you have experience providing computer support? Are you skilled at solving problems and ensuring ... If so, then we'd like you to join our dedicated team as a Technical Support Analyst About the Role:
Desktop Support Analyst
New Brunswick, NJ · On-site
$24 - $32.25/hr
Provide expert network and computer support, assisting hospital staff with computer-related issues ... backups, and analyzing and troubleshooting problems promptly. * Install, configure, and ...
Desktop Support Analyst
New Brunswick, NJ · On-site
$24 - $32.25/hr
Provide expert network and computer support, assisting hospital staff with computer-related issues ... backups, and analyzing and troubleshooting problems promptly. * Install, configure, and ...
The Computer Support Specialist is responsible for providing advanced technical support to end ... Analyze recurring technical issues, identify root causes, and recommend corrective actions and ...
The Computer Support Specialist is responsible for providing advanced technical support to end ... Analyze recurring technical issues, identify root causes, and recommend corrective actions and ...
Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding ... Possess a working knowledge and progressive experience in a Microsoft computer support
Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding ... Possess a working knowledge and progressive experience in a Microsoft computer support
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
Desktop Support Analyst
New Brunswick, NJ · On-site
$24 - $32.25/hr
Provide expert network and computer support, assisting hospital staff with computer-related issues ... backups, and analyzing and troubleshooting problems promptly. * Install, configure, and ...
Quick apply
Desktop Support Analyst
New Brunswick, NJ · On-site
$24 - $32.25/hr
Provide expert network and computer support, assisting hospital staff with computer-related issues ... backups, and analyzing and troubleshooting problems promptly. * Install, configure, and ...
Do you have experience providing computer support? Are you skilled at solving problems and ensuring ... If so, then we'd like you to join our dedicated team as a Technical Support Analyst About the Role:
Do you have experience providing computer support? Are you skilled at solving problems and ensuring ... If so, then we'd like you to join our dedicated team as a Technical Support Analyst About the Role:
The Computer Support Specialist I is a full-time, onsite position scheduled for 40 hours per week ... Document and analyze technical issues and customer interactions * Attend training sessions to stay ...
The Computer Support Specialist I is a full-time, onsite position scheduled for 40 hours per week ... Document and analyze technical issues and customer interactions * Attend training sessions to stay ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Leesburg, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Leesburg, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
The Computer Support Specialist I is a full-time, onsite position scheduled for 40 hours per week ... Document and analyze technical issues and customer interactions * Attend training sessions to stay ...
The Computer Support Specialist I is a full-time, onsite position scheduled for 40 hours per week ... Document and analyze technical issues and customer interactions * Attend training sessions to stay ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
COMPUTER SUPPORT TECH I - 73001196
Tampa, FL · On-site
$45K/mo
This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent serves as the liaison ...
Computer Support Analyst information
See salary details
$11.54 - $13.81
6% of jobs
$13.81 - $16.08
3% of jobs
$16.08 - $18.36
4% of jobs
$20.06 is the 25th percentile. Wages below this are outliers.
$18.36 - $20.63
15% of jobs
$20.63 - $22.90
17% of jobs
The median wage is $23.73 / hr.
$22.90 - $25.17
12% of jobs
$25.17 - $27.45
11% of jobs
$28.50 is the 75th percentile. Wages above this are outliers.
$27.45 - $29.72
15% of jobs
$29.72 - $31.99
4% of jobs
$31.99 - $34.27
10% of jobs
$34.27 - $36.54
3% of jobs
$11
$24
$36
How much do computer support analyst jobs pay per hour?
As of Jul 1, 2026, the average hourly pay for computer support analyst in the United States is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.
What does a computer support analyst do?
A computer support analyst provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems, install and configure systems, and may use tools like remote support software; certifications such as CompTIA A+ can be helpful. Their work typically involves working in an office or help desk environment and communicating technical information clearly.
What are the key skills and qualifications needed to thrive as a Computer Support Analyst, and why are they important?
To thrive as a Computer Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Excellent problem-solving skills, patience, and strong verbal communication help analysts effectively assist users and resolve issues. These skills ensure timely, accurate technical support, minimizing downtime and improving user satisfaction within organizations.
Is SOC analyst a high paying job?
A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher wages, especially in cybersecurity-focused environments. Overall, it is considered a well-paying role within the IT and security fields.
What are some common challenges Computer Support Analysts face when assisting users remotely?
Computer Support Analysts often encounter challenges such as diagnosing technical issues without direct physical access to devices, managing communication barriers with users of varying technical proficiency, and prioritizing multiple support requests during peak times. To overcome these, analysts rely on remote access tools, clear and patient communication, and strong organizational skills. Building rapport and trust with users is also crucial, as it helps ensure effective problem resolution and a positive support experience.
What jobs make $3,000 a day?
High-paying jobs such as specialized medical surgeons, senior corporate executives, and certain highly experienced consultants can earn $3,000 or more per day. These roles typically require advanced skills, extensive experience, and often professional certifications or degrees. In the technology sector, top-tier software architects or cybersecurity experts may also reach this level with significant expertise and project responsibilities.
What are Computer Support Analysts?
Computer Support Analysts are IT professionals who help organizations and individuals troubleshoot and resolve issues with computer hardware, software, and networks. They provide technical support, answer user questions, and guide people through problem-solving steps to restore proper system functioning. Their responsibilities may also include maintaining IT documentation, training users, installing updates, and escalating complex problems to higher-level technicians or engineers. They play a critical role in keeping business operations running smoothly by minimizing downtime related to technical issues.
What is the difference between Computer Support Analyst vs Help Desk Technician?
| Aspect | Computer Support Analyst | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT departments, technical support teams | Help desk, call centers, remote support |
| Responsibilities | Diagnose hardware/software issues, system analysis, user support | Respond to user tickets, troubleshoot basic issues, escalate complex problems |
| Industry Usage | IT services, corporate, government | IT support, customer service, technical assistance |
While both roles involve supporting users with technical issues, a Computer Support Analyst typically handles more complex problems, performs system analysis, and works in a broader IT environment. Help Desk Technicians focus on resolving basic user issues, often in call center settings. Both roles require similar certifications and are essential in maintaining IT operations.
What jobs will boom in 2026?
Computer Support Analysts are expected to see continued demand due to increasing reliance on technology and cybersecurity needs. Growth in IT support roles will likely be driven by advancements in cloud computing, network infrastructure, and the need for technical troubleshooting skills. Certifications like CompTIA A+ and strong problem-solving abilities will enhance job prospects in this field.
More about Computer Support Analyst jobs
What cities are hiring for Computer Support Analyst jobs? Cities with the most Computer Support Analyst job openings:
What states have the most Computer Support Analyst jobs? States with the most job openings for Computer Support Analyst jobs include:
What job categories do people searching Computer Support Analyst jobs look for? The top searched job categories for Computer Support Analyst jobs are:
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Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Job description
Overview
Job Summary
Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist Lead to join our team.
The Computer Support Specialist V Lead will oversee a team of IT support professionals, ensuring timely and effective technical support for end users. Responsibilities include providing team leadership, assisting with hiring and on boarding, monitoring performance, and supporting management with reporting and status updates.
In addition, this role serves as a senior technical resource, providing advanced troubleshooting and resolution of hardware, software, and system issues. The selected candidate will configure, image, deploy, and maintain computer systems and peripherals while supporting end-user training on operating systems, email, printing, and productivity applications. The ideal candidate will possess strong technical expertise, leadership skills, and a commitment to delivering exceptional customer service.
Key Responsibilities
The Computer Support Specialist will:
Requirements
Skills and Experience
The Computer Support Specialist V Lead must have:
Education and Certification
The Computer Support Specialist V Lead must meet the following:
Required
Preferred
Benefits
Security Clearance
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $95,000.00 - USD $105,000.00 /Yr.
Job Summary
Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist Lead to join our team.
The Computer Support Specialist V Lead will oversee a team of IT support professionals, ensuring timely and effective technical support for end users. Responsibilities include providing team leadership, assisting with hiring and on boarding, monitoring performance, and supporting management with reporting and status updates.
In addition, this role serves as a senior technical resource, providing advanced troubleshooting and resolution of hardware, software, and system issues. The selected candidate will configure, image, deploy, and maintain computer systems and peripherals while supporting end-user training on operating systems, email, printing, and productivity applications. The ideal candidate will possess strong technical expertise, leadership skills, and a commitment to delivering exceptional customer service.
Key Responsibilities
The Computer Support Specialist will:
- Provide Tier II/III technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and system-related issues
- Manage help desk requests, incident reports, and service tickets, ensuring timely resolution and escalation of unresolved issues
- Respond to support requests through automated ticketing systems (e.g., Remedy, ITSM) and remote support tools
- Install, configure, image, deploy, troubleshoot, relocate, and repair desktops, laptops, printers, handheld devices, and peripheral equipment
- Configure and support Microsoft Windows operating systems, Microsoft Office Suite applications (particularly Outlook), and NCES products
- Provide on-site support for NIPRNET and SIPRNET environments, prioritizing mission-critical support for command staff and leadership personnel
- Assist with user account management, password resets, access control administration, and IAVA remediation activities
- Support network connectivity and remote access technologies, including Wi-Fi, VPNs, AirCards, CAC Smart Card readers, and Outlook Web Access
- Deploy and maintain Army Golden Master-approved desktop and office automation software
- Conduct routine system maintenance, software updates, backups, and hardware lifecycle management
- Maintain hardware and software inventories and ensure accountability of assigned IT assets
- Monitor, track, and report ticket status, system performance, and support metrics to leadership
- Analyze recurring technical issues, identify root causes, and recommend long-term solutions to improve system reliability and user experience
- Support collaborative technologies and briefing systems, including Jabber, DCO Connect, Google Earth, and other mission support tools
- Develop and implement IT support procedures and ensure compliance with organizational cybersecurity policies and security regulations
- Collaborate with network administrators, system administrators, cybersecurity personnel, and other stakeholders to support projects and resolve complex technical issues
- Provide daily system status reports and escalate major outages or mission-impacting issues to leadership as required
- Participate in an on-call rotation and remain available for 24/7 support, including Federal holidays, with the ability to respond on-site within two hours when required
Requirements
Skills and Experience
The Computer Support Specialist V Lead must have:
- Active Secret security clearance with the ability to maintain clearance throughout employment
- Minimum of five (5) years of experience performing PC maintenance, troubleshooting, and end-user support functions
- Experience supporting enterprise desktop environments within DoD, Federal Government, or similarly complex organizations
- Advanced knowledge of desktop and laptop hardware, Microsoft Windows operating systems, and common enterprise software applications
- Experience providing Tier II/III or senior-level technical support in a large enterprise environment
- Proficiency with IT service management (ITSM) platforms, ticketing systems, and remote support tools
- Experience supporting NIPRNET, SIPRNET, and other secure network environments
- Experience with system imaging, software deployment, hardware lifecycle management, and asset accountability
Education and Certification
The Computer Support Specialist V Lead must meet the following:
Required
- High school diploma/GED
- IAT II certifications as specified in DoD 8570.01-M and BBP 05-PR-M-0002
Preferred
- MS Desktop Support Technician or equivalent certification
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental Leave
- Tuition reimbursement
- Paid federal holidays
Security Clearance
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $95,000.00 - USD $105,000.00 /Yr.