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Tier 2 Support Analyst Jobs (NOW HIRING)

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Kforce Technology Staffing

Tier II Support

Lakeland, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tier II Support Representatives strengthen the broader Customer Support organization by serving as ... Leverage internal support, diagnostic, and product analytics tools to research customer behavior ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

  • Retirement

  • PTO

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

... Tier 2 Technician is a critical role within our MSP, providing advanced technical support and ... Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root ...

TeamLogicIT Oklahoma City

Be Seen First

Tier 2 Support Technician

Oklahoma City, OK · On-site

$25 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Day-to-Day Overview As a Tier 2 Support Technician, your day will primarily involve answering ... Quick learner with strong analytical and problem-solving abilities * High attention to detail and a ...

Northstrat

Tier 2 Support Engineer

Crystal City, VA · On-site

  • Medical

  • Retirement

  • PTO

As a Tier 2 support engineer, you will directly interface with government customers to resolve ... You'll handle escalated customer support cases involving service degradation, analyzing network ...

Northstrat

Tier 2 Support Engineer

Arlington, VA · On-site

  • Medical

  • Retirement

  • PTO

As a Tier 2 support engineer, you will directly interface with government customers to resolve ... You'll handle escalated customer support cases involving service degradation, analyzing network ...

Nebraska Medicine

Technical Support Analyst

Omaha, NE · On-site

In this role, you will provide Tier 2 support on multiple intersecting endpoint technologies and ... Technical Support Analyst Minimum two years of Information Technology experience required. High ...

Nebraska Medicine

Technical Support Analyst

Omaha, NE · On-site

In this role, you will provide Tier 2 support on multiple intersecting endpoint technologies and ... Technical Support Analyst • Minimum two years of Information Technology experience required. • ...

Prosum

Tier 2 Support Engineer

El Segundo, CA · On-site

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

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All JobsTier 2 Support Analyst Jobs

Tier 2 Support Analyst information

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How much do tier 2 support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Tier 2 Support Analyst?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.
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Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Applications Support Analyst (Tier 2)

CyberLinx Solutions LLC

Leonardtown, MD

Full-time

Re-posted 23 days ago

Job description

CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.

Key Responsibilities

  • Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents
  • Troubleshoot application functionality, workflows, integrations, and data issues
  • Collaborate with development, infrastructure, and vendor teams to resolve complex issues
  • Install, configure, and maintain application updates, patches, and releases
  • Monitor application performance, logs, and error reporting systems
  • Maintain documentation of incidents, configurations, and troubleshooting procedures
  • Participate in testing, validation, and deployment of new features or updates
  • Support business process analysis and recommend system improvements
  • Assist in training end users and providing knowledge resources
  • ERP/municipal software experience

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