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Tier 2 Support Analyst Jobs (NOW HIRING)

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT tea ... analytical skills Ability to explain technical solutions in a clear and understandable manner ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · On-site

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT tea ... solving and analytical skills • Ability to explain technical solutions in a clear and ...

EK Associates

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Support Analyst (Tier 1 and Teir 2 Service Desk)

Los Angeles, CA · Remote

$55K - $65K/yr

Job Title: Support Analyst (Tier 1 Service Desk - Remote) Overview E.K. Associates is seeking experienced Support Analysts to provide centralized Tier-1 and Tier-2 service desk support for the ...

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

... Tier 2 Technician is a critical role within our MSP, providing advanced technical support and ... Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root ...

TeamLogicIT Oklahoma City

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Tier 2 Support Technician

Oklahoma City, OK · On-site

$25 - $36/hr

Day-to-Day Overview As a Tier 2 Support Technician, your day will primarily involve answering ... Quick learner with strong analytical and problem-solving abilities * High attention to detail and a ...

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

... Tier 2 Technician is a critical role within our MSP, providing advanced technical support and ... Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root ...

Prosum

Tier 2 Support Engineer

El Segundo, CA · On-site

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

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Tier 2 Support Analyst information

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How much do tier 2 support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Tier 2 Support Analyst?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.
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Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Tier II Support

Englewood, CO • On-site

SofTec Solutions
51 - 200 employees
Learn more about SofTec Solutionsexternal

Contractor

Re-posted 25 days ago

Job description

Company Description
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
  • MS Windows Support experience
  • MS Office Support experience
  • Outstanding Customer Service skills
  • Experience with iOS, Mac and Cisco Voice and Service Now are a plus

Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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