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Tier 2 Support Analyst Jobs (NOW HIRING)

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

CDIT LLC

Tier 2 Support

UT · On-site

Systems Analysis: Perform high-level functional systems analysis, design, and integration to ... problems. 2. Tier 2 Support & Incident Management * Remediation: Provide remote and deskside ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA

... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

Netsurit US

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

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How much do tier 2 support analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

In the US, high-paying roles such as senior software engineers, IT directors, investment bankers, and specialized physicians can earn $300,000 or more annually. These positions often require advanced skills, extensive experience, and relevant certifications, and may involve leadership responsibilities or working in high-demand industries.

What is a Tier 2 support role?

A Tier 2 support analyst is a technical support professional who handles more complex customer issues that cannot be resolved by Tier 1 support. They often troubleshoot advanced problems, use diagnostic tools, and may escalate issues to Tier 3 or engineering teams if needed. This role requires strong technical knowledge, problem-solving skills, and familiarity with support ticket systems.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst, and why are they important?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

What is a Tier 2 support analyst job description?

A Tier 2 support analyst provides advanced technical assistance to resolve complex issues that cannot be handled by Tier 1 support. They troubleshoot hardware, software, and network problems, often using remote tools and diagnostic procedures, and may escalate unresolved issues to Tier 3 or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are Tier 2 Support Analysts?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.

What is Level 1 Level 2 and Level 3 support?

In a support role like a Tier 2 Support Analyst, Level 1 support handles basic customer issues and troubleshooting, often using scripted solutions. Level 2 support involves more complex technical problems requiring deeper knowledge, while Level 3 support addresses advanced issues, often involving specialized engineers or developers for resolution.
More about Tier 2 Support Analyst jobs
What job categories do people searching Tier 2 Support Analyst jobs look for? The top searched job categories for Tier 2 Support Analyst jobs are:
Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 13% Part Time, 13% Temporary, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Tier 2 Support Analyst

Tier 2 Support Analyst

Kforce Technology Staffing

Richmond, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

RESPONSIBILITIES:
Kforce has a client in Richmond, VA that is seeking a Tier 2 Support Analyst.
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
* 5 years of experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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