CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation ...
CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation ...
CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation ...
CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation ...
Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience
Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience
Tier 2 Support Lead
Alexandria, VA · On-site
... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...
Tier 2 Support Lead
Alexandria, VA · On-site
... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...
Tier 2 Support
UT · On-site
Systems Analysis: Perform high-level functional systems analysis, design, and integration to ... problems. 2. Tier 2 Support & Incident Management * Remediation: Provide remote and deskside ...
Tier 2 Support
UT · On-site
Systems Analysis: Perform high-level functional systems analysis, design, and integration to ... problems. 2. Tier 2 Support & Incident Management * Remediation: Provide remote and deskside ...
Tier 2 Support
South Weber, UT · On-site
Systems Analysis: Perform high-level functional systems analysis, design, and integration to ... Tier 2 Support & Incident Management Remediation: Provide remote and deskside troubleshooting for ...
Tier 2 Support
South Weber, UT · On-site
Systems Analysis: Perform high-level functional systems analysis, design, and integration to ... Tier 2 Support & Incident Management Remediation: Provide remote and deskside troubleshooting for ...
Tier 2 Support Lead
Alexandria, VA · On-site
... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...
Tier 2 Support Lead
Alexandria, VA · On-site
... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...
... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...
... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...
Tier 2 Support Lead
Alexandria, VA · On-site
Oversees troubleshooting and root cause analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. Ensures Tier 2 support activities align with established ...
Tier 2 Support Lead
Alexandria, VA · On-site
Oversees troubleshooting and root cause analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. Ensures Tier 2 support activities align with established ...
Tier-2 Support:
Frisco, TX · On-site
$40 - $45/hr
Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...
Quick apply
Tier-2 Support:
Frisco, TX · On-site
$40 - $45/hr
Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...
Tier 2 Support Engineer
Columbia, MD · On-site
The Tier 2 Support Engineer will provide advanced technical support, troubleshoot software and ... analysis and assist in mitigation and escalation when needed. • Create and review technical ...
Tier 2 Support Engineer
Columbia, MD · On-site
The Tier 2 Support Engineer will provide advanced technical support, troubleshoot software and ... analysis and assist in mitigation and escalation when needed. • Create and review technical ...
Tier 2 Support Engineer
Columbia, MD · On-site
Excellent problem-solving, analytical, and technical troubleshooting skills. * Strong written and ... tier 2 support as required by project needs. The position involves up to 20% travel to customer ...
Tier 2 Support Engineer
Columbia, MD · On-site
Excellent problem-solving, analytical, and technical troubleshooting skills. * Strong written and ... tier 2 support as required by project needs. The position involves up to 20% travel to customer ...
Tier 2 Support Specialist
Reston, VA · On-site
Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...
Quick apply
Tier 2 Support Specialist
Reston, VA · On-site
Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...
Tier 2 Support Technician
Albuquerque, NM · On-site
$20.75 - $28.50/hr
About the job Tier 2 Support Technician Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support ...
Tier 2 Support Technician
Albuquerque, NM · On-site
$20.75 - $28.50/hr
About the job Tier 2 Support Technician Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support ...
Tier 2 Support Specialist
Reston, VA · On-site
Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...
Tier 2 Support Specialist
Reston, VA · On-site
Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...
Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...
Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...
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Tier 2 Support Technician
Albuquerque, NM · On-site
$50K - $65K/yr
Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...
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Tier 2 Support Technician
Albuquerque, NM · On-site
$50K - $65K/yr
Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...
Tier 2 Support Technician
$20.75 - $28.50/hr
Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...
Quick apply
Tier 2 Support Technician
$20.75 - $28.50/hr
Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...
Application Support Analyst Onsite | Minneapolis, MN Bachman's is committed to creating a caring ... In this fast-paced, highly visible role, you'll provide Tier 2 technical support for enterprise and ...
Quick apply
Application Support Analyst Onsite | Minneapolis, MN Bachman's is committed to creating a caring ... In this fast-paced, highly visible role, you'll provide Tier 2 technical support for enterprise and ...
Application Support Analyst Onsite | Minneapolis, MN Bachman's is committed to creating a caring ... In this fast-paced, highly visible role, you'll provide Tier 2 technical support for enterprise and ...
Application Support Analyst Onsite | Minneapolis, MN Bachman's is committed to creating a caring ... In this fast-paced, highly visible role, you'll provide Tier 2 technical support for enterprise and ...
Tier 2 Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do tier 2 support analyst jobs pay per hour?
As of May 28, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst, and why are they important?
To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.
How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?
Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.
What are Tier 2 Support Analysts?
Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.
More about Tier 2 Support Analyst jobs
What job categories do people searching Tier 2 Support Analyst jobs look for? The top searched job categories for Tier 2 Support Analyst jobs are:
Full-time
Posted yesterday
Job description
CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.
Key Responsibilities
- Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents
- Troubleshoot application functionality, workflows, integrations, and data issues
- Collaborate with development, infrastructure, and vendor teams to resolve complex issues
- Install, configure, and maintain application updates, patches, and releases
- Monitor application performance, logs, and error reporting systems
- Maintain documentation of incidents, configurations, and troubleshooting procedures
- Participate in testing, validation, and deployment of new features or updates
- Support business process analysis and recommend system improvements
- Assist in training end users and providing knowledge resources
- ERP/municipal software experience
About CyberLinx Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fulton, MD, US
Year founded
2014