ZipRecruiter

Log In

1

Tier 2 Support Analyst Jobs (NOW HIRING)

CDIT LLC

Tier 2 Support

UT · On-site

Systems Analysis: Perform high-level functional systems analysis, design, and integration to ... problems. 2. Tier 2 Support & Incident Management * Remediation: Provide remote and deskside ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA · On-site

... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

Oversees troubleshooting and root cause analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. Ensures Tier 2 support activities align with established ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

... analysis for recurring or high-impact issues, coordinating corrective actions and preventive measures. • Ensures Tier 2 support activities align with established processes, service levels, and ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

SMART

SUPPORT ANALYST II

Troy, MI · On-site

$74K/yr

This role functions as a Tier 2 support resource, responsible for advanced troubleshooting, issue escalation support, and resolving complex incidents that require deeper technical analysis. Duties ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

Netsurit US

Be Seen First

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

next page

Showing results 1-20

All JobsTier 2 Support Analyst Jobs

Tier 2 Support Analyst information

See salary details

$14

$31

$56

How much do tier 2 support analyst jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst, and why are they important?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

What are Tier 2 Support Analysts?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.
More about Tier 2 Support Analyst jobs
What job categories do people searching Tier 2 Support Analyst jobs look for? The top searched job categories for Tier 2 Support Analyst jobs are:
Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Applications Support Analyst (Tier 2)

Applications Support Analyst (Tier 2)

CyberLinx Solutions LLC

Leonardtown, MD

Full-time

Re-posted 12 days ago

Job description

CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.

Key Responsibilities

  • Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents
  • Troubleshoot application functionality, workflows, integrations, and data issues
  • Collaborate with development, infrastructure, and vendor teams to resolve complex issues
  • Install, configure, and maintain application updates, patches, and releases
  • Monitor application performance, logs, and error reporting systems
  • Maintain documentation of incidents, configurations, and troubleshooting procedures
  • Participate in testing, validation, and deployment of new features or updates
  • Support business process analysis and recommend system improvements
  • Assist in training end users and providing knowledge resources
  • ERP/municipal software experience

Apply