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Tier 2 Support Analyst Jobs (NOW HIRING)

Robert Half

Help Desk Tier II Support

Sandy, UT · On-site

$27.50 - $33/hr

We are looking for a Help Desk Tier II Support specialist to support our client in Sandy, Utah in a ... analysis and coordination with infrastructure teams. • Familiarity with VMware and basic server ...

Flock Safety

Tier 2 Support Specialist, DFR

$70K - $75K/yr

Own day-to-day Tier 2 support cases for active DFR customers across phone, email, and case-based ... Escalate cases that require log-level analysis, undocumented troubleshooting, crash investigation ...

Keen Logic

Junior Support Analyst

Bethesda, MD · On-site

Junior Support Analyst (Tier 1) KeenLogic is seeking a Junior Support Analyst to support a federal ... Escalating complex or unresolved issues to Tier 2 support * Documenting tickets, resolutions, and ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for Windows desktops/laptops, Apple devices (MacBook, iPad, iPhone), and ... Analyze and improve operational workflows. Qualifications * Bachelor's degree in IT or related ...

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How much do tier 2 support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst, and why are they important?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.

What are Tier 2 Support Analysts?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.
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What job categories do people searching Tier 2 Support Analyst jobs look for? The top searched job categories for Tier 2 Support Analyst jobs are:
Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Tier II Support Technician

Crossroads YMCA Inc

Crown Point, IN • On-site

$22/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Tier II Support Technician

Crossroads Metro Office - Crown Point, IN 46307

Overview

Position Type Full Time

Description

Pay starts at $22.00 per hour and up based on experience

Turn challenges into solutions—bring your IT expertise where it truly makes a difference.

About the Role

This is a hands-on, problem-solving role for someone who enjoys digging into complex IT issues and seeing them through to resolution. As a Tier II Support Technician, you'll serve as the escalation point for technical challenges, working closely with system administrators, and vendors to keep systems running smoothly. This role is fast-paced, highly visible, and essential to daily operations—you'll interact with staff across the organization and play a key role in delivering reliable, secure IT support.

What You'll Do
  • Serve as escalation support for Tier I technicians
  • Troubleshoot advanced hardware, software, and network issues
  • Support Windows environments and Microsoft 365 applications
  • Manage user accounts in Active Directory / Azure AD
  • Assist with network troubleshooting (VPN, Wi-Fi, connectivity issues)
  • Install, configure, and maintain devices and peripherals
  • Identify recurring issues and recommend long-term solutions
  • Coordinate with Tier III support and external vendors
  • Track, document, and communicate resolutions clearly to users
  • Support equipment deployment, replacement, and inventory
What We're Looking For
  • Strong troubleshooting and analytical problem-solving skills
  • Experience supporting Windows 10/11 and Microsoft 365
  • Working knowledge of Active Directory / Azure AD
  • Understanding of basic networking (TCP/IP, DNS, DHCP, VPN)
  • Ability to explain technical issues to non-technical users
  • Organized, detail-oriented, and customer-service focused
  • Comfortable working both independently and as part of a team
This Role Might Not Be a Fit If…
  • You prefer a remote or work-from-home position
  • You're not comfortable being on-call or responding to urgent issues
  • You prefer repetitive tasks over troubleshooting new problems
  • You struggle to communicate technical information clearly to others
  • You're not comfortable working directly with end users
What the Job Is Really Like
  • You'll handle a mix of planned work and unexpected issues daily
  • Some problems will require deep investigation and persistence
  • You'll be switching between tasks and priorities frequently
  • You'll work closely with both technical teams and non-technical staff
  • Strong communication is just as important as technical skill
What You Bring
  • High School Diploma or equivalent (required)
  • 2–4 years of IT support experience (Tier I or II preferred)
  • Associate degree in IT or related field (or equivalent experience)
  • Experience in enterprise, nonprofit, healthcare, or education environments preferred
  • Reliable transportation (local travel required)
Preferred Certifications
  • CompTIA A+, Network+, or Security+
  • Microsoft certifications (MD-102, MS-900, or similar)
  • ITIL Foundation
Why You'll Love It Here
  • Mission-driven organization making a real community impact
  • Variety of technical challenges that build your skills
  • Collaborative and supportive team environment
  • Opportunity to grow within IT and the organization
Our Mission

To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

Qualifications

QUALIFICATIONS:

  1. High School Diploma or equivalent is required.
  2. 1 to 2 years minimum experience in technical support with computer hardware, operating systems, productivity software, Microsoft 356, networking, printers, and PC peripherals.
  3. Networking and Microsoft certifications preferred.
  4. Valid drivers license, automobile insurance and reliable transportation required for local site to site travel. Mileage reimbursable.
  5. Certifications required within 30 days of hire: CPR/AED & First Aid, New Employee Orientation. Online prehire trainings required.
  6. Excellent interpersonal, communication, and problem-solving skills.
  7. Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.

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