ZipRecruiter

Log In

1

Tier 2 Support Analyst Jobs (NOW HIRING)

TrueNAS

Tier 2 Support Engineer

Los Angeles, CA · Remote

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...

iXsystems

Tier 2 Support Engineer

Los Angeles, CA · On-site

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...

First Advantage

$70K - $85K/yr

... analysis and resolution. If you are a motivated individual with a service-oriented mindset, a ... Tier 2 Application Support Specialist role. Join our team and contribute to the continuous ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for Windows desktops/laptops, Apple devices (MacBook, iPad, iPhone), and ... Analyze and improve operational workflows. Qualifications * Bachelor's degree in IT or related ...

Ensign Services

Telco Support Tier II Analyst

Dallas, TX · On-site

$28 - $30/hr

Telco Support Tier II Analyst​ - Dallas, TX (onsite) Position Type: Full Time, Non-exempt ... Ability to properly analyze telecommunications networks, specifically with regard to voice and data ...

next page

Showing results 1-20

All JobsTier 2 Support Analyst Jobs

Tier 2 Support Analyst information

See salary details

$14

$31

$56

How much do tier 2 support analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst, and why are they important?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

What are Tier 2 Support Analysts?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.
More about Tier 2 Support Analyst jobs
What job categories do people searching Tier 2 Support Analyst jobs look for? The top searched job categories for Tier 2 Support Analyst jobs are:
Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Integration Support Analyst

Integration Support Analyst

Supply Chain Solutions

Grand Rapids, MI • On-site

Full-time

Posted 19 days ago

Job description

Integration Support Analyst

Location: Grand Rapids or Dallas (Hybrid)
Employment Type: Full-time
Company: Supply Chain Solutions LLC

Are you passionate about data quality, continuous improvement, and supporting and building dependable connections between systems that keep operations-and clients-running smoothly? We're seeking an Integration and Automation Specialist who will own Tier 1 and Tier 2 integration support, help maintain and enhance our integration platforms, and ensure our internal and external clients experience reliable, well-supported integrations.

What You'll Do
  • Provide Tier 1 and 2 support for integration-related incidents and requests (internal and external), including triage, troubleshooting, stakeholder communication, and resolution.
  • Provide Tier 1 and 2 Support for workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions).
  • Provide Tier 1 and 2 Support for Microsoft 365 applications (SharePoint, Teams, Outlook)
  • Provide Tier 1 and 2 Support for SQL/MySQL and/or Azure-hosted data environments.
  • Monitor and support daily operations of our integration platforms, including Boomi and Ramp (job monitoring, failure handling, reprocessing, alerting, and basic configuration support).
  • Perform light development and mapping changes (data mapping/transformations, field updates, basic workflow adjustments) with a focus on stability, testing, and minimizing downtime.
  • Partner with internal teams and external clients/vendors to troubleshoot end-to-end issues across a variety of integration types (iPaaS, API, file-based, and workflow automation).
  • Maintain and improve integration documentation and visibility (integration inventory, data flows, owners, dependencies, runbooks, and escalation paths).
  • Help drive standardization and continuous improvement for integrations (error handling, notifications, naming conventions, logging, and release/change practices).
  • Support planned initiatives, including migrating existing client integrations from Ramp to Boomi as we expand our Boomi footprint.
  • Escalate complex Tier 3 issues to Andrew Griffith while ensuring strong ownership, clean handoffs, and complete context.
What We're Looking For
  • Education: Associate's or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field. (Equivalent experience also considered.)
  • Experience: 3+ years in application/integration support, systems support, or IT operations (iPaaS experience strongly preferred).
  • Strong troubleshooting and problem-solving skills (able to isolate whether issues are data-related, mapping-related, platform-related, credential/access, vendor/client-side, or network-related).
  • Service mindset and clear communicator (written and verbal)-focused on client satisfaction and proactive status updates.
  • Organized, detail-oriented, and comfortable working tickets with prioritization and follow-through.
  • Experience supporting workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions).
  • Willingness to participate in an on-call rotation for after-hours integration issues as needed.
Desired Qualifications
  • Experience with Boomi and/or Ramp (or similar platforms like MuleSoft, Workato, Azure Logic Apps, Informatica, etc.).
  • Exposure to EDI, APIs, SFTP/file exchanges, transformations, and integration monitoring.
  • Familiarity with SQL/MySQL and/or Azure-hosted data environments.
  • Previous exposure to logistics, warehousing, or similar environments.
Why Join Us?
  • Work with a close-knit team in a growing $100M+ supply chain company.
  • High-impact role that directly influences client experience and operational reliability.
  • Opportunity to shape how integrations are supported and improved across the organization.

Job Posted by ApplicantPro