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IT Support Analyst / Help Desk

Spartanburg, SC · On-site

$70K - $75K/yr

This role will focus primarily on Tier 1 support with exposure to Tier 2 responsibilities as the individual becomes familiar with the environment. The IT Support Analyst will support employees across ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for Windows desktops/laptops, Apple devices (MacBook, iPad, iPhone), and ... Analyze and improve operational workflows. Qualifications * Bachelor's degree in IT or related ...

Tulsa Tech

Tier II Support Technician

Tulsa, OK · On-site

$48K - $53K/yr

Support 12-Month Date Posted: 5/12/2026 Location: Client Service Center Status: Full-Time / Non ... This position requires a minimum of two years related experience with substantial knowledge of ...

JASINT

ITS Tier 2 Support Technician

Monterey, CA · On-site

$65K - $79K/yr

ITS Tier 2 Support Technician Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $79k/yr Clearance Requirements This position requires a current and active Secret Clearance at ...

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How much do tier 2 support analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

In the US, high-paying roles such as senior software engineers, IT directors, investment bankers, and specialized physicians can earn $300,000 or more annually. These positions often require advanced skills, extensive experience, and relevant certifications, and may involve leadership responsibilities or working in high-demand industries.

What is a Tier 2 support role?

A Tier 2 support analyst is a technical support professional who handles more complex customer issues that cannot be resolved by Tier 1 support. They often troubleshoot advanced problems, use diagnostic tools, and may escalate issues to Tier 3 or engineering teams if needed. This role requires strong technical knowledge, problem-solving skills, and familiarity with support ticket systems.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst, and why are they important?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

What is a Tier 2 support analyst job description?

A Tier 2 support analyst provides advanced technical assistance to resolve complex issues that cannot be handled by Tier 1 support. They troubleshoot hardware, software, and network problems, often using remote tools and diagnostic procedures, and may escalate unresolved issues to Tier 3 or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are Tier 2 Support Analysts?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.

What is Level 1 Level 2 and Level 3 support?

In a support role like a Tier 2 Support Analyst, Level 1 support handles basic customer issues and troubleshooting, often using scripted solutions. Level 2 support involves more complex technical problems requiring deeper knowledge, while Level 3 support addresses advanced issues, often involving specialized engineers or developers for resolution.
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What job categories do people searching Tier 2 Support Analyst jobs look for? The top searched job categories for Tier 2 Support Analyst jobs are:
Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 13% Part Time, 13% Temporary, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Tier 2 Technical Support Analyst - 79525

Tier 2 Technical Support Analyst - 79525

St. Charles Community College

Dardenne Prairie, MO • On-site

$22.10/hr

Full-time

Posted 17 days ago

St. Charles Community College rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

286th of 537 rated colleges and universities

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."
St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the Dardenne Creek Campus and off-site location(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
  • Meets with users to determine specifications and network configurations needed for new and existing software.
  • Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
  • Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
  • Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
  • Software installation on a network or standalone.
  • Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
  • Record system documentation for technical procedures and/or training.
  • Set-up and performs testing of software on new operating systems.
  • Trainer for Tier 1 Technology Support Analysts.
  • Provides basic audio/visual equipment maintenance.
  • Provides media instruction for faculty, staff and community.
  • Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
  • Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
  • Complies with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS:
  • Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
  • Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
  • Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
  • Experience documenting standard operating procedures, processes, and other administrative functions.
  • Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
  • Conceptual knowledge of network and physical security principles.

PREFERRED QUALIFICATIONS:
  • Technical knowledge of a Windows and Mac operating system preferred.
  • Knowledge of Active Directory preferred.
  • Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

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