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Tier 3 Support Analyst Jobs (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... This role is responsible for root cause analysis, long-term remediation, and active participation ...

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Perform root cause analysis for recurring issues and recommend long-term fixes. * Support critical ...

Apex Systems

Tier 3 Support Technician

Virginia Beach, VA · On-site

$80K - $95K/yr

Escalate complex issues to Tier II and Tier III support teams when necessary. * Work closely with infrastructure, network, security, and systems administration teams to ensure timely issue resolution.

TecTammina

Tier 3 Support Engineer

Redmond, WA

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

... support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for ... Perform deep technical analysis to identify root cause and implement long-term solutions

Agile Defense

Tier III Analyst

Rosslyn, VA · Hybrid

Our vision is to bring adaptive innovation to support our nation's most important missions through ... Tier III Analyst Location: Hybrid, Rosslyn, VA Clearance Level: Secret, Must Have Clearance to ...

ECS

SOC Tier 3 Analyst

Portland, OR · On-site

$88K - $104K/yr

Everforth ECS is seeking a SOC Tier 3 Analyst to work in our Portland, OR office. Note: This ... The SOC Analyst 3 supports the organization's security operations by leading complex incident ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

This position requires a bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is Tier 1 Tier 2 and Tier 3 support?

In a support role like a Tier 3 Support Analyst, support levels are structured to handle different types of issues: Tier 1 provides basic customer service and initial troubleshooting, Tier 2 handles more complex technical problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting, often by experts or engineers, to resolve the most difficult issues. Support teams often use ticketing systems and require technical skills, certifications, and problem-solving abilities to effectively escalate and resolve issues at each level.

What is Tier 3 support job description?

A Tier 3 Support Analyst is responsible for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They analyze advanced problems, often requiring in-depth knowledge of systems, software, or hardware, and may collaborate with development or engineering teams. Strong troubleshooting skills, technical expertise, and familiarity with diagnostic tools are essential for this role.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What tech jobs pay 400,000 a year?

In the tech industry, roles such as senior software engineers, solutions architects, and certain specialized cybersecurity or data science positions can reach or exceed a $400,000 annual salary, especially with experience, advanced skills, and in high-demand environments. These roles often require strong technical expertise, certifications, and sometimes leadership responsibilities or equity compensation.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 support levels refer to different stages of technical assistance provided by support analysts. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. A Tier 3 Support Analyst typically resolves the most complex issues using specialized tools and technical expertise.
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Tier 3 Support Analyst jobs near you
Tier 3 Support Engineer

Tier 3 Support Engineer

Pennant Services, Inc.

Nashville, TN

Full-time

Posted 12 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY 
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root cause analysis, long-term remediation, and active participation in IT projects and continuous improvement initiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk  and other IT teams. This position participates in an on-call rotation and is responsible for responding to critical incidents and urgent escalations outside normal business hours. 

JOB DUTIES 
Advanced Incident & Problem Management  

  • Resolve escalated incidents requiring deep technical expertise. 
  • Perform root cause analysis for recurring issues and recommend long-term fixes. 
  • Support critical incidents, ensuring minimal disruption to business operations. 
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause 
  • analysis, and provide advanced support for critical systems.  
  • Document incident findings, lessons learned, and permanent fixes. 

Project & Technical Involvement  

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations. 
  • Partner with other IT teams on cross-functional projects. 
  • Assist with testing, rollout support, and post-implementation validation. 
  • Provide technical input and risk assessment during change management and release management procedures. 

Knowledge & Continuous Improvement  

  • Develop advanced documentation and knowledge base content. 
  • Mentor tier 1 and 2 to improve technical capability across the team. 
  • Recommend tooling, process, or architectural improvements to enhance support effectiveness and system reliability. 

Liaison & Collaboration  

  • Act as a technical bridge between the service desk and other IT functions. 
  • Communicate effectively with business stakeholders during escalations or projects. 
  • Ensure alignment of support with organizational IT strategy. 
  • Provide status updates, post-incident reports, and technical explanations as needed. 
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 

QUALIFICATIONS 

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 
  • 4+ years in IT support with significant Tier 2/3 experience. 
  • Advanced knowledge of Windows, macOS, and Linux environments. 
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls). 
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS). 
  • Experience with scripting and automation (PowerShell, Python, Bash). 
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA). 
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/Azure Solutions Architect, etc.) preferred. 
  • Excellent written and verbal communication skills. 
  • Experience supporting regulated, high-availability, and fast-paced environments with a customer-focused mindset. 
  • Strong collaboration skills, ability to work under pressure, and manage escalations effectively.  
  • Competence in documentation and change management processes. 
  • Excellent analytical and problem-solving skills. 

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN
 

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.