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Tier 3 Support Analyst Jobs (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... This role is responsible for root cause analysis, long-term remediation, and active participation ...

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Perform root cause analysis for recurring issues and recommend long-term fixes. * Support critical ...

TecTammina

Tier 3 Support Engineer

Redmond, WA · On-site

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

Agile Defense

Tier III Analyst

Rosslyn, VA · Hybrid

Our vision is to bring adaptive innovation to support our nation's most important missions through ... Tier III Analyst Location: Hybrid, Rosslyn, VA Clearance Level: Secret, Must Have Clearance to ...

ECS

Senior Tier-3 Analyst

Falls Church, VA · On-site

$93K - $124K/yr

The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration ... Tier-3 Analyst serves as the most advanced technical resource within the WDP User Support Desk ...

BRAD HALL COMPANIES

IT Support Tier 2

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

Provide Tier 1 and Tier 2 technical support for end users by analyzing, troubleshooting, and ... Recognize issues requiring escalation and coordinate with Tier 3 support for resolution.

Brad Hall Companies

IT Support Tier 2

Idaho Falls, ID · On-site

$50K - $65K/yr

Provide Tier 1 and Tier 2 technical support for end users by analyzing, troubleshooting, and ... Recognize issues requiring escalation and coordinate with Tier 3 support for resolution.

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

Lead Tier 3 operational support activities for enterprise infrastructure and network services ... Validate root cause analyses and develop remediation plans for recurring issues. * Supervise and ...

American Systems

Service Desk Tier 2/3 Support

Mclean, VA · On-site

$93K - $101K/yr

Service Desk Tier 2/3 Support Location US-VA-McLean ID 2026-4575 Category IT / Cyber Security / ... Resolves incidents escalated from Tier 1 that require more detailed technical work and analysis.

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What is a Tier 3 support job description?

A Tier 3 Support Analyst is responsible for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They often handle advanced troubleshooting, system analysis, and collaborate with development or engineering teams, requiring strong technical skills, knowledge of diagnostic tools, and sometimes certifications like CompTIA or Cisco. This role typically involves working in a technical support environment with a focus on maintaining system stability and customer satisfaction.

Is AI replacing tech support?

AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic assistance. However, Tier 3 Support Analysts focus on complex problems that require advanced technical knowledge and human judgment, making full automation unlikely in the near term.

What jobs in the US pay 300,000 a year?

A Tier 3 Support Analyst typically does not earn $300,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or senior technology executives. High-paying jobs often require advanced skills, extensive experience, and certifications, and may involve leadership or highly technical responsibilities.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

What is Tier 3 support role?

A Tier 3 Support Analyst is a senior technical support professional responsible for resolving complex issues that cannot be addressed by Tier 1 or Tier 2 support teams. They often have deep technical knowledge, may work with advanced troubleshooting tools, and collaborate with development or engineering teams to resolve persistent problems.
More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
What job categories do people searching Tier 3 Support Analyst jobs look for? The top searched job categories for Tier 3 Support Analyst jobs are:
Tier 3 Support Analyst jobs near you
Infographic showing various Tier 3 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Tier 3 Support Engineer

Tier 3 Support Engineer

Pennant Services, Inc.

Nashville, TN

Full-time

Posted 22 days ago

Key responsibilities

  • Resolve escalated incidents requiring deep technical expertise and perform root cause analysis for recurring issues.

  • Contribute to IT projects such as upgrades, system rollouts, integrations, and provide technical input during change management.

  • Develop advanced documentation and knowledge base content, and mentor Tier 1 and 2 support staff.

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY 
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root cause analysis, long-term remediation, and active participation in IT projects and continuous improvement initiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk  and other IT teams. This position participates in an on-call rotation and is responsible for responding to critical incidents and urgent escalations outside normal business hours. 

JOB DUTIES 
Advanced Incident & Problem Management  

  • Resolve escalated incidents requiring deep technical expertise. 
  • Perform root cause analysis for recurring issues and recommend long-term fixes. 
  • Support critical incidents, ensuring minimal disruption to business operations. 
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause 
  • analysis, and provide advanced support for critical systems.  
  • Document incident findings, lessons learned, and permanent fixes. 

Project & Technical Involvement  

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations. 
  • Partner with other IT teams on cross-functional projects. 
  • Assist with testing, rollout support, and post-implementation validation. 
  • Provide technical input and risk assessment during change management and release management procedures. 

Knowledge & Continuous Improvement  

  • Develop advanced documentation and knowledge base content. 
  • Mentor tier 1 and 2 to improve technical capability across the team. 
  • Recommend tooling, process, or architectural improvements to enhance support effectiveness and system reliability. 

Liaison & Collaboration  

  • Act as a technical bridge between the service desk and other IT functions. 
  • Communicate effectively with business stakeholders during escalations or projects. 
  • Ensure alignment of support with organizational IT strategy. 
  • Provide status updates, post-incident reports, and technical explanations as needed. 
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 

QUALIFICATIONS 

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 
  • 4+ years in IT support with significant Tier 2/3 experience. 
  • Advanced knowledge of Windows, macOS, and Linux environments. 
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls). 
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS). 
  • Experience with scripting and automation (PowerShell, Python, Bash). 
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA). 
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/Azure Solutions Architect, etc.) preferred. 
  • Excellent written and verbal communication skills. 
  • Experience supporting regulated, high-availability, and fast-paced environments with a customer-focused mindset. 
  • Strong collaboration skills, ability to work under pressure, and manage escalations effectively.  
  • Competence in documentation and change management processes. 
  • Excellent analytical and problem-solving skills. 

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN
 

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.