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Tier 3 Support Analyst Jobs (NOW HIRING)

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

Lead Tier 3 operational support activities for enterprise infrastructure and network services ... Validate root cause analyses and develop remediation plans for recurring issues. * Supervise and ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

Anaplan

Associate Level 3 Support Analyst

Minneapolis, MN · On-site

$60K - $86K/yr

Anaplan is looking for a tenacious Support Analyst to join the Level 3 team, based in Minneapolis, MN , on a full-time basis. You will be expected to be in the office at least two days per week. This ...

IPA

Technical Support Analyst I

Duluth, GA · Hybrid

$21.63 - $24.04/hr

Hybrid M-F (3-4 days in office; Friday remote) Compensation: $21.63 - $24.04 per hour The Role We're seeking a motivated and people-first Tech Support Analyst (Tier 1) to join our Information ...

IPA

Technical Support Analyst I

Duluth, GA · On-site

$21.63 - $24.04/hr

Hybrid M-F (3-4 days in office; Friday remote) Compensation: $21.63 - $24.04 per hour The Role We're seeking a motivated and people-first Tech Support Analyst (Tier 1) to join our Information ...

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD

Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 Cybersecurity ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD

$130K - $170K/yr

Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 Cybersecurity ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What job makes $10,000 a month without a degree?

A Tier 3 Support Analyst can potentially earn $10,000 a month through specialized technical skills, certifications, and experience in IT support or cybersecurity. High-level support roles often require expertise with networking, troubleshooting, and advanced tools, but may not always require a formal degree if skills and certifications are strong enough.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
What job categories do people searching Tier 3 Support Analyst jobs look for? The top searched job categories for Tier 3 Support Analyst jobs are:
Tier 3 Support Analyst jobs near you
Infographic showing various Tier 3 Support Analyst job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Help Desk Technician / Tier III Support

Help Desk Technician / Tier III Support

PEOPLE TECHNOLOGY AND PROCESSES LLC

Norfolk, VA • On-site

$20.25 - $27.50/hr

Other

Posted 26 days ago

Job description

PWS Title: Help Desk Technician / Tier III Support

Clearance Type: Top Secret

Contingent upon award*

Responsibilities:

  • Troubleshoot and resolve complex technical issues escalated from Tier I and Tier II. This includes problems related to network connectivity, virtual desktops (VDI), domain authentication, print services, and application access. Provide rapid and effective response to maintain user productivity.
  • Process AMC tickets by performing endpoint provisioning, IP address assignment via DHCP or static configuration, switch port activation, DNS/DHCP updates, and port security validation. Ensure changes are logged, tested, and documented per change control policy.
  • One FTE is designated to provide concierge-level IT support for approximately 75 General Officers and VIP users. This includes rapid response to service disruptions, proactive system checks, and discreet, onsite or remote assistance tailored to executive schedules.
  • Assist with user account creation, disabling, unlocking, and access troubleshooting across Active Directory (AD), VDI, and other DISA-managed systems. Ensure changes are compliant with security protocols and properly authorized.
  • Use the approved ticketing system to document, assign, update, and close service requests. Maintain professional, customer-focused communication throughout the ticket lifecycle to keep users informed of progress and resolution timelines.
  • Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce repeat incidents.
  • Provide IT continuity support during Continuity of Operations (COOP) events, including prepositioning of equipment, alternate site readiness, and user migration assistance.
  • Assist with enclave monitoring tools to track system health, identify trends, and escalate alerts to Network Engineers or Cybersecurity Technician as needed. Contribute to weekly and monthly performance summaries submitted to the Site Lead and Program Manager.

Required Qualifications:

  • Minimum 4-6 years of IT support experience, preferably in DoD or classified environments.
  • Ability to resolve complex end-user issues related to hardware, VDI, networking, and software systems.
  • Strong customer service skills, particularly in supporting senior leadership and VIP personnel.
  • Familiar with ITSM tools (e.g., Remedy, ServiceNow), AMC tasking, and COOP operations.
  • Security+ Certifications and ITIL Foundations (preferred)

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