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Tier 3 Support Analyst Jobs (NOW HIRING)

EK Associates

Be Seen First

Support Analyst (Tier 1 and Teir 2 Service Desk)

Los Angeles, CA · Remote

$55K - $65K/yr

Support Analyst (Tier 1 Service Desk - Remote) Overview E.K. Associates is seeking experienced ... Escalate complex or unresolved issues to Tier-2 and Tier-3 support teams as needed * Communicate ...

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

Escalate issues requiring advanced technical analysis or specialized system knowledge to Tier 3 support. * Provide users with timely status updates and communicate expected resolution or escalation ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

Analyze data using SQL and internal tools to diagnose problems and support customer needs ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

Analyze data using SQL and internal tools to diagnose problems and support customer needs ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

Analyze data using SQL and internal tools to diagnose problems and support customer needs ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

This position requires a bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst ...

Caterpillar Brazil

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

This position requires a bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

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All JobsTier 3 Support Analyst Jobs

Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a tier 3 support analyst?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What does a tier 3 support analyst do?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What are the key skills and qualifications needed to thrive as a tier 3 support analyst?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

More about Tier 3 Support Analyst jobs

What states have the most Tier 3 Support Analyst jobs?

States with the most job openings for Tier 3 Support Analyst jobs include:

What are popular job titles related to Tier 3 Support Analyst jobs?

For Tier 3 Support Analyst jobs, the most frequently searched job titles are:

Tier 3 Support Analyst jobs near you
Infographic showing various Tier 3 Support Analyst job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Help Desk Tier 2 Support

Washington, DC • On-site

Business Technology Integrators
See more jobs at Business Technology Integratorsexternal

$22.75 - $30.50/hr

Full-time

Posted 8 days ago

Job description

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Position Summary
The Help Desk Tier 2 Support Specialist provides intermediate-level technical support to EEOC users by diagnosing and resolving hardware, software, operating system, peripheral, and connectivity issues that cannot be resolved through Tier 1 support. This position ensures that incidents and service requests are handled accurately, documented thoroughly, and resolved within established service-level agreements (SLAs).
The Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process.Key Responsibilities
  • Provide intermediate desktop and end-user support for incidents escalated by Tier 1 personnel.
  • Diagnose and resolve standard hardware, software, operating system, application, connectivity, and peripheral-related issues.
  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, monitors, mobile devices, and other end-user equipment.
  • Troubleshoot user access, application performance, device configuration, and workstation-related problems.
  • Use remote-support tools and approved troubleshooting procedures to assist users located at EEOC offices or working remotely.
  • Document troubleshooting actions, findings, resolutions, and user communications in the designated service-management system.
  • Update service tickets within two hours of each activity performed.
  • Manage assigned incidents and service requests in accordance with established service thresholds, SLAs, priorities, and escalation procedures.
  • Escalate issues requiring advanced technical analysis or specialized system knowledge to Tier 3 support.
  • Provide users with timely status updates and communicate expected resolution or escalation timelines.
  • Perform follow-up activities to confirm that technical issues have been resolved successfully.
  • Identify recurring technical issues and contribute information that supports problem management and root-cause analysis.
  • Develop and maintain troubleshooting documentation, standard operating procedures, and knowledge-base articles.
  • Collaborate with Tier 1, Tier 3, system administrators, network personnel, and other technical teams to resolve user-impacting issues.
  • Maintain a professional and customer-focused approach when supporting EEOC personnel.
  • Protect agency information and follow all applicable EEOC security, privacy, and acceptable-use requirements.
Required Qualifications
  • Experience providing Tier 2, desktop support, service desk, or end-user technical support in an enterprise environment.
  • Working knowledge of desktop and laptop hardware, software applications, operating systems, printers, peripherals, and basic network connectivity.
  • Experience using an incident-management or IT service-management ticketing system.
  • Ability to diagnose and resolve technical issues beyond Tier 1 support capabilities.
  • Demonstrated ability to prioritize and manage multiple incidents while meeting established SLAs and service thresholds.
  • Ability to maintain accurate ticket documentation and provide updates within two hours of completed activity.
  • Understanding of incident escalation procedures and the ability to determine when an issue requires Tier 3 support.
  • Strong analytical, troubleshooting, customer-service, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work effectively with technical teams, government personnel, and users with varying levels of technical knowledge.

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