ZipRecruiter

Log In

1

Tier 3 Support Analyst Jobs (NOW HIRING)

ALTEN Technology USA

IT Support Analyst

Herndon, VA · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

New

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD

Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 Cybersecurity ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD

$130K - $170K/yr

Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 Cybersecurity ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$85K - $95K/yr

Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This ...

next page

Showing results 1-20

All JobsTier 3 Support Analyst Jobs

Tier 3 Support Analyst information

See salary details

$14

$31

$56

How much do tier 3 support analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is Tier 1 Tier 2 and Tier 3 support?

In a support role like a Tier 3 Support Analyst, support levels are structured to handle different types of issues: Tier 1 provides basic customer service and initial troubleshooting, Tier 2 handles more complex technical problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting, often by experts or engineers, to resolve the most difficult issues. Support teams often use ticketing systems and require technical skills, certifications, and problem-solving abilities to effectively escalate and resolve issues at each level.

What is Tier 3 support job description?

A Tier 3 Support Analyst is responsible for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They analyze advanced problems, often requiring in-depth knowledge of systems, software, or hardware, and may collaborate with development or engineering teams. Strong troubleshooting skills, technical expertise, and familiarity with diagnostic tools are essential for this role.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What tech jobs pay 400,000 a year?

In the tech industry, roles such as senior software engineers, solutions architects, and certain specialized cybersecurity or data science positions can reach or exceed a $400,000 annual salary, especially with experience, advanced skills, and in high-demand environments. These roles often require strong technical expertise, certifications, and sometimes leadership responsibilities or equity compensation.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 support levels refer to different stages of technical assistance provided by support analysts. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. A Tier 3 Support Analyst typically resolves the most complex issues using specialized tools and technical expertise.
More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
What job categories do people searching Tier 3 Support Analyst jobs look for? The top searched job categories for Tier 3 Support Analyst jobs are:
Tier 3 Support Analyst jobs near you
Infographic showing various Tier 3 Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Help Desk Analyst SHINES (712556)

Help Desk Analyst SHINES (712556)

R2 Technologies Corporation

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Posted 21 days ago

Job description

Overview:
Job Title : Help Desk Analyst SHINES (712556)
Atlanta GA 30334 Hybrid
Long-Term
Qualifications and Education Requirements
• Bachelor's degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support.
• Requires good troubleshooting & problem-solving skills.
• Must have strong communication & customer service skills with excellent phone presence.
• Must be dependable, accountable, quick learner with a good technical aptitude.
• Must be detailed oriented for note taking within ticketing system.
Job Duties
• Answer inbound calls, chat & emails from customers needing assistance.
• Provides technical assistance to both internal and external customers for tier one issues.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Provide prompt and accurate feedback to customers.
• Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation
• Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
• When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support.
• Update knowledge base and documentation with technical and issue resolution.
Qualifications
• Five (5) years of experience as a help desk support analyst.
• Strong customer service orientation.
• Excellent listening, interpersonal, written, and oral communication skills.
• Excellent administrative, triaging, and time management abilities.
• Highly self-motivated and directed.
• Experience working in a team-oriented, collaborative environment.
• Experience with Jira or ServiceNow
Skills:
JIRA,ServiceNow,Help desk IT

Apply