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Tier 3 Support Analyst Jobs (NOW HIRING)

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

Anaplan

Associate Level 3 Support Analyst

Minneapolis, MN · On-site

$60K - $86K/yr

Anaplan is looking for a tenacious Support Analyst to join the Level 3 team, based in Minneapolis, MN , on a full-time basis. You will be expected to be in the office at least two days per week. This ...

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 Cybersecurity ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet, Inc.

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Lead advanced incident detection, response, and escalation support for high-severity cyber events.

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst , with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Cobmat ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What is a Tier 3 support job description?

A Tier 3 Support Analyst is responsible for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They often handle advanced troubleshooting, system analysis, and collaborate with development or engineering teams, requiring strong technical skills, knowledge of diagnostic tools, and sometimes certifications like CompTIA or Cisco. This role typically involves working in a technical support environment with a focus on maintaining system stability and customer satisfaction.

Is AI replacing tech support?

AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic assistance. However, Tier 3 Support Analysts focus on complex problems that require advanced technical knowledge and human judgment, making full automation unlikely in the near term.

What jobs in the US pay 300,000 a year?

A Tier 3 Support Analyst typically does not earn $300,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or senior technology executives. High-paying jobs often require advanced skills, extensive experience, and certifications, and may involve leadership or highly technical responsibilities.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

What is Tier 3 support role?

A Tier 3 Support Analyst is a senior technical support professional responsible for resolving complex issues that cannot be addressed by Tier 1 or Tier 2 support teams. They often have deep technical knowledge, may work with advanced troubleshooting tools, and collaborate with development or engineering teams to resolve persistent problems.
More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
What job categories do people searching Tier 3 Support Analyst jobs look for? The top searched job categories for Tier 3 Support Analyst jobs are:
Tier 3 Support Analyst jobs near you
Infographic showing various Tier 3 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Desktop Tier III Lead

Desktop Tier III Lead

Global Enterprise Services, LLC

Fort George G Meade, MD • On-site

Full-time

Posted 14 days ago

Job description

The Solutions Engineer/Desktop Tier III Lead works with a large federal agency’s Network Infrastructure Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements. Lead Desktop Tier III support

Education and Experience:

  • Bachelor’s Degree or a combination of technical training, certifications, and experience
  • CCNA/CCNP, MSCS or other related certifications or specialty experience:
  • 7+ Years of Systems engineering design and operations experience.
  • 7+ Years' experience with configuring, securing, and troubleshooting end-user computing devices
  • Solution engineering design and transition for Active Directory, SolarWinds, SCCM, VMware, Desktop EndPoint Solutions to include Apple products, Identity Management solutions (Sailpoint), and Virtual Hosting/Data Storage Management.
  • ITIL Foundations
  • Systems Engineering Certificates
  • Experience in System Development Life Cycle.
  • Experience in designing systems architectures, such as DODAF
  • Security+ CE (or appropriate DoDM 8570 Baseline Certification)
  • CISSP, CASP+ CE (or appropriate DoDM 8570 Baseline Certification)
  • IAT Level III certification is required before start

Responsibilities:

  • Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.
  • Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
  • Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
  • Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
  • Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
  • Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
  • Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
  • Leads desktop tier III support activities and integrates team to support group policy objects (GPO) support through
  • Oversees/support Desktop support activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), and GPO (augment as needed)

Knowledge and Skills:

  • Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.
  • Adapt for working in team oriented or independent projects
  • Lead a multi-functional team, prioritize actions, and support customer requirements
  • Excellent technical writing & presentation skills
  • .
  • Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.
  • Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)
  • Document Standard Operating Procedures and guides.
  • Excellent verbal and written communication skills
  • Ability to organize and facilitate planning and demonstrations
  • Ability to track, manage, and ensure project tasks are completed in a timely manner
  • Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements

Technical Knowledge

  • Understanding of the technical environment
  • Microsoft operating system
  • Understanding of Apple computing devices
  • Joint Regional Security Stack (JRSS)
  • Cisco switches, routers, and VPN products
  • Bluecoat Web Proxies
  • Aruba Wireless products
  • Remedy ITSM/ServiceNow
  • SolarWinds Network Configuration Monitor (NCM)
  • System Center Configuration Manager (SCCM)
  • Palo Alto Firewalls
  • Netscout (desired)

Clearance/Citizenship:

  • Secret
  • Must be US Citizen

Travel Requirements:

This position will involve minimal travel

Location:  Fort Meade, MD