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Tier 3 Support Analyst Jobs (NOW HIRING)

SOC Analyst Tier 3

Springfield, VA · On-site

$140K - $180K/yr

We support your growth through certification reimbursement, dedicated professional development ... Tier 3/IR analysts are activated for severe incidents and are the primary interface to the Tier 4 ...

SOC Analyst Tier 3

Springfield, VA · On-site

$140K - $180K/yr

We support your growth through certification reimbursement, dedicated professional development ... Tier 3/IR analysts are activated for severe incidents and are the primary interface to the Tier 4 ...

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

Brainiac - Tier 3 Job Code 207 FLSA Status Nonexempt BCI Company Position Summary The Brainiac ... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ...

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

Big picture, the Tier 3 engineering team provides implementation support to the network ... analysis tools to identify and correct problems in the network • Prepare troubleshooting ...

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Support information risk management and information systems risk assessment activities by ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a tier 3 support analyst?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a tier 3 support analyst?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What does a tier 3 support analyst do?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
What job categories do people searching Tier 3 Support Analyst jobs look for? The top searched job categories for Tier 3 Support Analyst jobs are:
Infographic showing various Tier 3 Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

SOC Analyst Tier 3

JFL Consulting LLC

Springfield, VA • On-site

$140K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Job description

Description

Job Title: SOC Analyst Tier 3

Place of Performance: Springfield, VA

Experience Level: 5-8 years of experience


About JFL Consulting:

With more than 20 years of securing some of the U.S. Department of Defense and the Intelligence Community's most critical networks, JFL Consulting, LLC provides advanced network security solutions to a range of US Government and US commercial clients.


Our cybersecurity operators are experts at assessing and defending mission-critical data and the networks that facilitate their operation. We are focused on delivering advanced products and industry best practices that meet each customer's unique requirements. Visit www.jflconsulting.com


What We Offer:

  • Salary: $140k- $180k
  • 100% employer-paid medical, dental, and vision premiums for employees and dependents
  • Flexible Spending Accounts (healthcare, dependent care, and commuter)
  • Life insurance, short-term disability and long-term disability
  • 401(k) with immediate vesting of company contribution
  • Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
  • We support your growth through certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms

Job Overview:

We're looking for a SOC Analyst Tier 3 and Incident Responder, a senior analyst role in the SOC. This role leads the response to confirmed security incidents, conducts threat hunting operations, and provides deep technical analysis capability in the operations center. Tier 3/IR analysts are activated for severe incidents and are the primary interface to the Tier 4 SME and external response resources when needed.


Key Responsibilities:

  • Provide Tier 3 escalation and resolution for the most complex incidents and outages escalating to the Tier 4 SME as needed with appropriate documentation
  • Lead the response to Priority 1 and complex Priority 2 security incidents from detection through remediation
  • Conduct proactive threat hunting operations to identify threats that have bypassed automated detection
  • Perform advanced PCAP analysis, log analysis, memory forensics, and malware triage
  • Contain and eradicate threats while coordinating with engineers for isolation and remediation
  • Produce formal incident response reports for Priority 1 and Priority 2 incidents
  • Develop and maintain threat hunting TTPs and playbooks
  • Build new detection use cases from threat hunting findings and submit to SIEM engineer
  • Serve as on-call incident responder
  • Brief senior leadership during active high priority incidents
  • Mentor Tier 1 and 2 analysts in investigation techniques and escalation decision-making
  • Manage and own the SOC Event log for all events during the shifts
  • Maintain situational awareness of the threat landscape and active campaigns
  • Participate briefings and training sessions

Requirements

Required Qualifications:

  • 5+ years of SOC, threat hunting or incident response type experience
  • Bachelor's degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role 
  • Two of the following certifications, equivalent or better: Sec+, CYSA+, GCIH, SecX, CEH, GCIA, GSOC, CISSP
  • Demonstrated hands-on incident response experience including containment, eradication, and recovery
  • Proficiency with SIEM platforms and log analysis
  • Proficiency with SIEM query languages - SPL, KQL, or equivalent
  • Proficiency with PCAP analysis tools (Wireshark, NetworkMiner, or equivalent)
  • Experience with EDR, endpoint forensics, memory analysis, and network forensics tools
  • Deep understanding of attacker TTPs, kill chain methodology, and MITRE ATT&CK
  • Ability to work shifts including nights, weekends, and holidays on rotating shift schedule

Preferred Qualifications

  • GCFA or GCFE certification or other forensic certifications
  • Active Secret clearance preferred but not required
  • Experience with threat hunting frameworks and platforms
  • Reverse engineering experience (IDA Pro, Ghidra)
  • Prior experience on a DFIR team or incident response retainer
  • Experience with malware analysis (static and dynamic)

JFL Consulting, LLC is an Equal Opportunity Employer.

We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, veteran status, status with regard to public assistance or any other protected class under federal, state or local statute. It is also the policy of JFL Consulting, LLC to provide reasonable accommodations for qualified individuals with disabilities.