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Tier 3 Support Analyst Jobs (NOW HIRING)

No As a senior member of the SOC team supporting the Virginia Information Technology Agency (VITA), the Tier III analyst serves as the primary escalation authority for high-severity security ...

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

Desktop Support Analyst

Kansas City, MO

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after ... Escalate complex issues to Tier 3 and cross-functional teams as needed * Deliver onboarding support ...

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

Big picture, the Tier 3 engineering team provides implementation support to the network ... analysis tools to identify and correct problems in the network • Prepare troubleshooting ...

Tier 3 VIP Support

Washington, DC · On-site

$85K - $100K/yr

GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for ... Strong organizational, problem-solving, and analytical skills * Ability to manage multiple ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What job makes $10,000 a month without a degree?

A Tier 3 Support Analyst can potentially earn $10,000 a month through specialized technical skills, certifications, and experience in IT support or cybersecurity. High-level support roles often require expertise with networking, troubleshooting, and advanced tools, but may not always require a formal degree if skills and certifications are strong enough.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
Infographic showing various Tier 3 Support Analyst job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Cyber Security Analyst Tier III

Cyber Security Analyst Tier III

GDIT

Bossier City, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

70th of 203 rated it services


Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

Cyber and IT Risk Management

Job Qualifications:

Skills:

Cyber Defense, Security Information and Event Management (SIEM), Security Operations, Security Tools

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

As a senior member of the SOC team supporting the Virginia Information Technology Agency (VITA), the Tier III analyst serves as the primary escalation authority for high-severity security incidents and owns the full escalation chain from initial triage through containment, remediation, and post-incident review. A core function of this role is building and maintaining operational Splunk dashboards, automated detection workflows, and correlation searches that improve SOC efficiency and threat visibility. The Tier III analyst brings deep hands-on experience working in Splunk at an advanced level and provides threat hunting and incident response expertise across the team. The role may also require mentoring junior analysts and operating third-party toolsets within the client environment.

RESPONSIBILITIES:

A day in the life of a Cyber Security Analyst Tier III:

Incident Response & Threat Operations

  • Lead complex investigations and incident response (Tier III ownership): pivoting across identity, endpoint, network, email, cloud, and SaaS telemetry to drive containment and remediation
  • Provide expertise with Indicators of Compromise (IOCs), Tactics, Techniques, and Procedures (TTPs), threat hunting, and threat intelligence; own customer-facing escalation and remediation activities
  • Recognize successful and unsuccessful intrusion attempts; triage security events and accurately prioritize and escalate incidents per established runbooks
  • Detect the full spectrum of known cyberattacks (DDoS, malware, phishing, ransomware, and others) and correlate events across capabilities to identify attacks and breaches
  • Examine malware analysis reports to correlate similar events across incidents; document and report actions taken by malicious actors in customer networks
  • Recommend appropriate methods of system remediation and threat mitigation; prepare incident reports detailing analysis methodology and results

Splunk Operations & Automation

  • Build, maintain, and optimize Splunk dashboards and reports that provide operational visibility into threat activity, SOC performance metrics, and incident trends for analysts and leadership
  • Develop and maintain automated detection workflows, correlation searches, and alert actions in Splunk to reduce analyst workload, minimize false positives, and accelerate response to high-priority threats
  • Write and maintain SPL searches, scheduled reports, and lookup-driven workflows; leverage scripting (Python, PowerShell) to extend Splunk capabilities and support security automation where needed
  • Conduct log and system analysis for network and security devices; create and update detection rules and signatures in security tools and applications
  • Document emerging threat intelligence and reported IOCs for security tool integrations

Detection Tuning & Compliance Alignment

  • Align detections and logging with frameworks and controls: NIST 800-53, NIST CSF, PCI DSS, HIPAA, and SOX as applicable to the customer environment
  • Develop and tune detection content - including use cases, correlation rules, and alert logic - to improve fidelity and reduce noise across the SOC environment
  • Analyze and act on intelligence information to secure customer networks and devices

Automation & Scripting

  • Working knowledge of scripting (Python, PowerShell, or Bash) for security automation, log parsing, and workflow integration; ability to read and modify scripts to support SOC operations
  • Support automation efforts that reduce manual analyst burden, improve detection fidelity, and accelerate incident response timelines.

Leadership & Mentorship

  • Document and maintain runbooks and playbooks; mentor Tier I/II analysts as needed and contribute to post-incident retrospectives and continuous detection improvements
  • Develop lessons learned documentation, reporting, and SOPs for incident response
  • Serve as team/task lead as required; coach less-experienced analysts and model best practices across the escalation chain
  • Maintain current understanding of cybersecurity best practices and motivate team members to expand knowledge and capabilities

REQUIRED QUALIFICATIONS:

  • Technical Training, Certification(s), or Degree
  • 8 or more years of experience in cybersecurity operations
  • Splunk experience - advanced SPL, dashboard development, automated alerting, and correlation search creation in an operational SOC environment
  • CyberArk experience - privileged access management in a government or enterprise SOC environment
  • Qualifying certification to meet DoW 8140/DCWF CSSP Analyst requirements within 6 months of start: CEH, CFR, CCNA Cyber Ops, CCNA-Security, CySA+, GCIA, GCIH, GICSP, Cloud+, SCYBER, or PenTest+

Location: On-site at GDIT's Integrated Technology Center in Bossier City, LA


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

#GDITLA

The likely salary range for this position is $116,813 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US