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Tier 3 Support Analyst Jobs (NOW HIRING)

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

Big picture, the Tier 3 engineering team provides implementation support to the network ... analysis tools to identify and correct problems in the network • Prepare troubleshooting ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

Provides Tier III support to the Proven IT Tier II Engineers, serving as an escalation point for ... Must possess advanced level analytical, communication and technology skills * Documentation of ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

Equiliem

Tier 3 Call Support

$18.50 - $24.75/hr

Title: Tier 3 Call Support Location: Remote Key Responsibilities * Conduct outbound calls to existing members to provide updates, resolve queries, and ensure satisfaction. * Communicate clearly about ...

iWorks Corporation

OR · On-site

$35K - $40K/yr

... analytics, and cloud solutions. Our continuous process improvement approach, combined with our ... Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation

DANE LLC

Production Support Analyst

Arlington, VA · Hybrid

$85K - $95K/yr

Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role * Strong problem-solving skills with the ability to break down complex technical and process ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What is a Tier 3 support job description?

A Tier 3 Support Analyst is responsible for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They often handle advanced troubleshooting, system analysis, and collaborate with development or engineering teams, requiring strong technical skills, knowledge of diagnostic tools, and sometimes certifications like CompTIA or Cisco. This role typically involves working in a technical support environment with a focus on maintaining system stability and customer satisfaction.

Is AI replacing tech support?

AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic assistance. However, Tier 3 Support Analysts focus on complex problems that require advanced technical knowledge and human judgment, making full automation unlikely in the near term.

What jobs in the US pay 300,000 a year?

A Tier 3 Support Analyst typically does not earn $300,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or senior technology executives. High-paying jobs often require advanced skills, extensive experience, and certifications, and may involve leadership or highly technical responsibilities.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

What is Tier 3 support role?

A Tier 3 Support Analyst is a senior technical support professional responsible for resolving complex issues that cannot be addressed by Tier 1 or Tier 2 support teams. They often have deep technical knowledge, may work with advanced troubleshooting tools, and collaborate with development or engineering teams to resolve persistent problems.
More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
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Tier 3 Support Analyst jobs near you
Infographic showing various Tier 3 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Senior Data Center Technical Support Analyst

Hirekeyz Inc

Baton Rouge, LA • On-site

Contractor

Posted 19 days ago

Job description

Role: Senior Data Center Technical Support Analyst

Location : Baton Rouge, LA (On-site)

Duration: Long Term Contract

Job Description:

Note : We need candidates who has previous experience in State of LA

The scope of the proposed services will include the following:

  • Network Design and Topology services, including LAN/WAN and Wi-Fi
  • Servers – Design of Tier 1, Tier 2, Tier 3 business needs and workstation management
  • Backup and Recovery Strategy for servers, network devices, and other business critical applications
  • Application rationalization – confirm applications will function in the new server/network environment
  • Strategize network and server migration plans.

Experience and expertise in the following areas are mandatory:

  • Microsoft Hyper-V, VMWare, and/or Citrix XenCenter Virtual Suites
  • Microsoft Windows Server Operating Systems (to include Domain Services)
  • User Profile analysis and migration
  • Desktop and Mobile Device imaging and user transition
  • Data analysis, Application Rationalization, and migration
  • Third party software to be migrated and handled on a case by case basis
  • Cisco Nexus Infrastructure
  • CrowdStrike Endpoint Protection
  • Tanium Endpoint Management
  • Disaster Recovery backup solutions