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Tier 3 Support Analyst Jobs (NOW HIRING)

QuickCruit

The analyst ensures service reliability, drives process improvements, authors high-quality documentation, and provides Tier-3 support for complex issues. This position may require participation in a ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Brainiac - Tier 3 Job Code 207 FLSA Status Nonexempt BCI Company Position Summary The Brainiac ... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

LRS

Desktop Support

$18 - $28/hr

Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for ... Key Responsibilities Provide Tier 3 support for workstation hardware, software, and operating ...

COMFORT SYSTEMS

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

... Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique ... Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively). * Datacenter physical ...

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... Support information risk management and information systems risk assessment activities by ...

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD · On-site

$130K - $170K/yr

Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 Cybersecurity ... Support information risk management and information systems risk assessment activities by ...

Pivotal

Customer Support Representative (Tier 3)

Palo Alto, CA · On-site

$20 - $25.50/hr

As a Customer Support Representative (Tier 3) at Pivotal,you will helptransform how our customers ... Root Cause Analysis (RCA): Drivedetailed investigation into recurring and new issues, documenting ...

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

Big picture, the Tier 3 engineering team provides implementation support to the network ... analysis tools to identify and correct problems in the network • Prepare troubleshooting ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a tier 3 support analyst?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What does a tier 3 support analyst do?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What are the key skills and qualifications needed to thrive as a tier 3 support analyst?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

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What states have the most Tier 3 Support Analyst jobs?

States with the most job openings for Tier 3 Support Analyst jobs include:

What are popular job titles related to Tier 3 Support Analyst jobs?

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Tier 3 Support Analyst jobs near you
Infographic showing various Tier 3 Support Analyst job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Field Support / Application Support Analyst - (COTS)

San Francisco, CA • On-site

3S Business Corporation Inc.
51 - 200 employees
Learn more about 3S Business Corporation Inc.external

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Title: Over-The-Shoulder Support Analyst (COTS) Field Support
Location: SFO, CA
Day one onsite role

Overview
. They will be providing Tier 1 and Tier 2 support and logging incidents in the ticketing tool.
COTS will be deployed to regional offices during Go-Live and stabilization phases to support end users in real-time as they perform their daily tasks. This role is critical in reinforcing training, accelerating user adoption, and minimizing operational disruption during system rollout.
COTS will work directly alongside users at their workstations, providing immediate guidance, troubleshooting assistance, and workflow support.
Key Responsibilities
* Provide in-person, over-the-shoulder support to end users during system usage
* Assist users with:
o System navigation and workflow execution
o Data entry, record updates, and document management
o Completing day-to-day operational tasks within the system
* Troubleshoot user issues and resolve common application errors in real time
* Reinforce proper system usage, business processes, and training concepts
* Identify recurring user challenges and communicate trends to the service desk and implementation team
* Escalate complex or unresolved issues to Tier-3 support teams as appropriate
* Partner closely with:
o Super Users
o Service Desk Analysts
o Implementation and Training teams
* Support high-volume user needs during Go-Live and early adoption phases
* Provide feedback to improve training materials, job aids, and user guidance resources
* Enter all incidents in the ticketing system
Required Qualifications
* 4 6 years of experience supporting enterprise applications in:
o User support
o System implementation
o Business operations environments
* Experience providing in-person support during large-scale system rollouts or Go-Live events
* Strong understanding of business workflows and ability to translate system functionality into practical user guidance
* Excellent communication and interpersonal skills to support users with varying technical proficiency
* Ability to troubleshoot application issues and guide users through resolution in real time
* Experience working with ticketing systems (e.g., Cherwell, ServiceNow) for issue tracking and escalation
* Ability to work in fast-paced, high-demand environments
Preferred Qualifications
* Experience supporting Salesforce or other enterprise SaaS platforms
* Experience in public-sector or large organizational environments
* Familiarity with change management and user adoption strategies
* Prior experience working alongside training teams or supporting end-user training reinforcement
Work Environment
* Primarily onsite role at regional office locations
* May require travel between multiple office locations based on deployment needs
* Must be available to support business hours, with flexibility for after-hours and weekend support during Go-Live and stabilization
* Must be able to work in Pacific Time (PT) hours
* Collaboration with remote service desk and implementation teams
Key Success Factors
* Ability to provide hands-on, real-time support in a live operational environment
* Strong problem-solving and critical thinking skills
* Ability to quickly build trust with users and provide clear guidance
* Adaptability in high-pressure, fast-changing environments
* Focus on improving user confidence and system adoption
Position Impact
This role is critical to ensuring:
* Rapid resolution of user issues at the point of need
* Increased user confidence and proficiency with the system
* Reduced dependency on the service desk for basic issues
* Smooth Go-Live and successful system adoption

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