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Tier 3 Support Analyst Jobs (NOW HIRING)

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst , with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Cobmat ...

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

Big picture, the Tier 3 engineering team provides implementation support to the network ... analysis tools to identify and correct problems in the network • Prepare troubleshooting ...

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

Provides Tier III support to the Proven IT Tier II Engineers, serving as an escalation point for ... Must possess advanced level analytical, communication and technology skills * Documentation of ...

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

Provides Tier III support to the Proven IT Tier II Engineers, serving as an escalation point for ... Must possess advanced level analytical, communication and technology skills * Documentation of ...

Tier 3 Call Support

$18.50 - $24.75/hr

Title: Tier 3 Call Support Location: Remote Key Responsibilities * Conduct outbound calls to existing members to provide updates, resolve queries, and ensure satisfaction. * Communicate clearly about ...

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Tier 3 Support Analyst information

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How much do tier 3 support analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 3 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is Tier 1 Tier 2 and Tier 3 support?

In a support role like a Tier 3 Support Analyst, support levels are structured to handle different types of issues: Tier 1 provides basic customer service and initial troubleshooting, Tier 2 handles more complex technical problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting, often by experts or engineers, to resolve the most difficult issues. Support teams often use ticketing systems and require technical skills, certifications, and problem-solving abilities to effectively escalate and resolve issues at each level.

What is Tier 3 support job description?

A Tier 3 Support Analyst is responsible for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They analyze advanced problems, often requiring in-depth knowledge of systems, software, or hardware, and may collaborate with development or engineering teams. Strong troubleshooting skills, technical expertise, and familiarity with diagnostic tools are essential for this role.

What are Tier 3 Support Analysts?

Tier 3 Support Analysts are highly skilled IT professionals who handle the most complex and technical support issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often work closely with developers and engineers to diagnose, troubleshoot, and resolve advanced software, hardware, or network problems. Tier 3 analysts may also be involved in creating solutions, patching software, and providing feedback for product improvement. Their expertise ensures that critical issues are addressed efficiently, minimizing downtime and maintaining system integrity.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Analyst, and why are they important?

To thrive as a Tier 3 Support Analyst, you need advanced troubleshooting skills, deep technical expertise in relevant systems, and typically a degree in computer science or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is essential for efficient problem resolution. Exceptional analytical thinking, patience, and effective communication set top performers apart when resolving complex incidents and collaborating with cross-functional teams. These skills ensure rapid, accurate resolution of high-level technical issues, maintaining system uptime and customer satisfaction.

What types of issues does a Tier 3 Support Analyst typically handle, and how do they interact with other support levels?

Tier 3 Support Analysts are responsible for resolving the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 support teams. They frequently deal with advanced troubleshooting, root cause analysis, and may work directly with product engineering or development teams to resolve software bugs or infrastructure problems. Tier 3 analysts often act as subject matter experts and provide guidance or documentation to lower-tier support teams. Collaboration, clear communication, and problem-solving skills are essential, as they may need to coordinate cross-functionally to deliver solutions efficiently.

What tech jobs pay 400,000 a year?

In the tech industry, roles such as senior software engineers, solutions architects, and certain specialized cybersecurity or data science positions can reach or exceed a $400,000 annual salary, especially with experience, advanced skills, and in high-demand environments. These roles often require strong technical expertise, certifications, and sometimes leadership responsibilities or equity compensation.

What is the difference between Tier 3 Support Analyst vs Tier 2 Support Analyst?

AspectTier 3 Support AnalystTier 2 Support Analyst
ResponsibilitiesHandling complex technical issues, providing advanced troubleshooting, and collaborating with development teamsResolving escalated issues, providing solutions for common problems, and assisting Tier 1 support
Required SkillsAdvanced technical knowledge, troubleshooting skills, and customer serviceGood technical understanding, problem-solving, and communication skills
Work EnvironmentOften works in technical support teams, liaising with developers and engineersSupports end-users directly, often in call centers or help desks

The main difference between a Tier 3 Support Analyst and a Tier 2 Support Analyst lies in the complexity of issues handled and level of technical expertise required. Tier 3 analysts focus on resolving the most complex problems and collaborating with development teams, while Tier 2 analysts handle escalated issues and provide solutions for more common problems. Both roles require strong technical skills, but Tier 3 support typically demands deeper knowledge and experience.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 support levels refer to different stages of technical assistance provided by support analysts. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. A Tier 3 Support Analyst typically resolves the most complex issues using specialized tools and technical expertise.
More about Tier 3 Support Analyst jobs
What states have the most Tier 3 Support Analyst jobs? States with the most job openings for Tier 3 Support Analyst jobs include:
Infographic showing various Tier 3 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Tier Three Technical Support

Tier Three Technical Support

SAIC

Aberdeen Proving Ground, MD

Full-time

Posted 28 days ago


SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

66th of 207 rated it services


Job description

Job ID: 2613291

Location: Aberdeen Proving Ground, MD, US

Date Posted: 2026-06-11

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: TS.SCI_wPoly

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE


Description

SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Cobmat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.

This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday  - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week. 

JOB DUTIES

  • Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP. 
  • TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer. 
  • Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group  - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
  • Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution. 
  • Other duties will include Tier 3 level support covering: 
    • Advanced Troubleshooting of Hardware and Software Problems 
    • Administrator / Service Account Management 
    • Software / Firmware Updates and Patching 
    • Troubleshoot Existing Dataflows with External Teams 
    • Assist in New Dataflows for Emerging Data / Capability Requirements 
    • Perform system configuration management 
    • Rectify or substantiate system deviations

Qualifications

REQUIRED EXPERIENCE AND CLEARANCE:

  • Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.  
  • 5 or more years of direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background. 
  • Additional years’ experience accepted in lieu of a degree. 
  • IATII Level Certification in line with DoD 8570. 
  • Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration). 
  • Experience working with Windows OS and Linux Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
  • TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. A current Counterintelligence (CI) polygraph or higher is also required for this contract.
  • Candidate must be a US citizen. 
  • Dual citizenship is a disqualifier for this position.

REQUIRED SKILLS:

  • Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background
  • Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors
  • Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help)
  • Strong background in Microsoft Office tools
  • Ability to build and maintain customer relationships and partnerships with stakeholders at all levels
  • In-depth experience with the following:
    • Linux, specifically RedHat variety
    • Security (SELinux)
    • Security (ACL)
    • Security (PAM)
    • Coding (BASH)
    • Coding (Puppet)
    • YAML
    • Network (TCP/IP)
    • Network (DHCP Server, Linux)
    • Network (DNS Server, Linux & Windows)
    • Provisioning (PXE / Anaconda)
    • Active Directory
    • Niagara Files
    • Public Key Infrastructure
    • Understand network operations and implement/direct repairs 
    • Accept and work on new assignments with little to no supervision 
    • Mentor and train junior personnel
    • Provide technical briefs and reports to senior customer personnel on system issues and planned resolutions outlining system impact, downtimes, and risk.

 DESIRED SKILLS:

  • Familiarity with the systems being supported by this help desk.
  • Knowledgeable with communication security and signals intelligence designs and operations
  • Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems
  • Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems
  • Experience with tactical and national intelligence collection systems
  • Prior military IT or networking experience is a plus.

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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