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Tier 2 Support Analyst Jobs (NOW HIRING)

Nebraska Medicine

Technical Support Analyst

Omaha, NE · On-site

In this role, you will provide Tier 2 support on multiple intersecting endpoint technologies and ... Technical Support Analyst • Minimum two years of Information Technology experience required. • ...

Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

Robert Half

Help Desk/Desktop Support Analyst

Davenport, IA · On-site

$18.25 - $24.75/hr

We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting ... Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to ...

Jobtailor

NY · On-site

$60 - $80/hr

* Perform daily operations for the Tier II Support team * Support laptops, desktops, IT services, and software for MiTek team members escalated by IT Service Desk Tier I Support * Provide second-level ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$80 - $100/hr

Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams * Investigate application and data‑related issues, determine root causes ...

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How much do tier 2 support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Tier 2 Support Analyst?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.
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Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Technical Support Analyst

Omaha, NE • On-site

Nebraska Medicine
Health Care and Social Assistance • 5 - 10K employees
Learn more about Nebraska Medicineexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Technical Support Analyst
Step into a role where your technical expertise directly supports life-saving care. As a Technical Support Analyst at Nebraska Medicine, you won't just fix devices-you'll power the systems that clinicians depend on every day. In this fast-paced, highly integrated healthcare environment, you'll tackle complex endpoint challenges, support enterprise technologies, and ensure seamless user experiences across critical operations. If you're someone who thrives under pressure, takes ownership of solving problems, and enjoys being the trusted expert others rely on, this is your chance to grow your IT career while making a meaningful impact on patients and teams across our organization.
Details: Technical Support Analyst
  • Candidate must live in Nebraska or Iowa
  • This is 100% on campus
  • Preferred consideration will be given to applicants with experience in IT support in a healthcare environment and experience with Active Directory and network communication structures
  • Resume REQUIRED for consideration

Why Work at Nebraska Medicine?
  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!
Thie Technical Support Analyst will provide technical expertise for the day-to-day endpoint and end user support of a highly complex healthcare organization. In this role, you will provide Tier 2 support on multiple intersecting endpoint technologies and devices, including (but not limited to) workstations, printers, clinical laptops, software, applications, mobile devices, and other enterprise-level devices and platforms. You will enforce and maintain standard software, hardware, imaging, and deployment processes including post configurations, and enterprise asset management. You will be accountable for ensuring that policies, standards, documentation is followed and maintained, and you will ensure endpoints follow standard security guidelines and safeguards. In communicating effectively both verbally and in writing to clients and peers, you will effectively apply escalation processes to other application owners or areas within the enterprise to ensure the timely flow of reported issues.
Required Qualifications: Technical Support Analyst
• Minimum two years of Information Technology experience required.
• High school education or equivalent required.
• Bachelor's degree in computer science, Management of Information Systems, or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience) required.
• Ability to prioritize, analyze, troubleshoot, and resolve Tier 2 (or higher) enterprise endpoint device and applications across end user devices and technologies required.
• Ability to troubleshoot a complex environment utilizing multiple enterprise-grade systems and platforms that all interact together for the desired end goal required.
• Ability to work proactively with a high degree of accountability to drive assigned tasks and projects towards completion required.
• Advanced demonstration of strong interpersonal and communication skills, both oral and written, required.
Preferred Qualifications: Technical Support Analyst
• Experience in IT support in a healthcare environment preferred.
• Experience with Active Directory and network communication structures preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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