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Tier 2 Support Analyst Jobs (NOW HIRING)

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

$22 - $29.50/hr

  • Medical

  • Dental

  • Vision

Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join ... Provide Tier 1 and Tier 2 support for desktop systems, mobile devices, and business applications.

First Advantage

$70K - $85K/yr

... analysis and resolution. If you are a motivated individual with a service-oriented mindset, a ... Tier 2 Application Support Specialist role. Join our team and contribute to the continuous ...

Ensign Services, Inc.

Telco Support Tier II Analyst

Dallas, TX · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Telco Support Tier II Analyst - Dallas, TX (onsite) Position Type: Full Time, Non-exempt. Compensation Range: $28.00 - $30.00 hourly, DOE. Location: On-site at the Dallas Service Center (this role is ...

Ensign Services

Telco Support Tier II Analyst

Dallas, TX

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Telco Support Tier II Analyst​ - Dallas, TX (onsite) Position Type: Full Time, Non-exempt ... Ability to properly analyze telecommunications networks, specifically with regard to voice and data ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Aretum is seeking a Tier II Support Technician - Junior to provide advanced technical ... Analyze recurring user issues, identify root causes, and recommend improvements to troubleshooting ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams * Investigate application and data-related issues, determine root causes, and ...

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Tier 2 Support Analyst information

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How much do tier 2 support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for tier 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Tier 2 Support Analyst?

Tier 2 Support Analysts are IT professionals who provide advanced technical support for products or services, handling issues that cannot be resolved by Tier 1 (first-line) support. They diagnose and troubleshoot more complex problems, often requiring in-depth knowledge of systems, software, or hardware. Tier 2 analysts may interact directly with customers or escalate issues to Tier 3 support if further expertise is needed. Their responsibilities often include documenting solutions, collaborating with other teams, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Analyst?

To thrive as a Tier 2 Support Analyst, you need strong problem-solving abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (like ServiceNow or Jira), remote troubleshooting tools, and diagnostic software is common in this role. Outstanding communication, patience, and attention to detail help analysts effectively resolve escalated issues and provide a positive user experience. These skills ensure prompt and accurate resolution of complex technical problems, supporting business continuity and customer satisfaction.

How does a Tier 2 Support Analyst typically collaborate with other support teams to resolve complex issues?

Tier 2 Support Analysts often work closely with Tier 1 support staff to receive escalated customer issues that require more in-depth technical expertise. They may also collaborate with Tier 3 teams or engineering departments when encountering particularly complex problems, ensuring that detailed diagnostics and troubleshooting steps are well-documented. Effective communication and knowledge sharing between tiers are crucial, as Tier 2 analysts often provide feedback to Tier 1 and contribute to updating internal knowledge bases. This collaborative environment helps ensure faster resolution times and improves the overall customer support process.
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Tier 2 Support Analyst jobs near you
Infographic showing various Tier 2 Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Tier 1-2 IT Support Analyst

Next Step Systems

Centreville, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago

Job description

Tier 1-2 IT Support Analyst, Centreville, VA
We are seeking a Tier 1-2 Support Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. In the beginning, there is a training and on-boarding period where you are expected in the office every day. The length of training in the office every day depends on you and how quickly you pick everything up. This position is Hybrid with 3 days Onsite and 2 days Remote.
Tier 1-2 IT Support Analyst Responsibilities:
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with the clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Able to match resources to technical issues and consult clients on solutions for their business.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/bachelor's degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
- Experience working with Office 365, Active Directory, and DNS.
- Experience with Mac devices.
- Managed Service Provider (MSP) experience is preferred.
- Experience with ConnectWise is helpful.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Technical support of networking equipment including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Experience troubleshooting technical issues.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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