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Tier 2 Support Manager Jobs (NOW HIRING)

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · On-site

$70K - $75K/yr

Our companies are operated independently by exceptional management teams. Companies that join our ... The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT tea ...

TeamLogicIT Oklahoma City

Be Seen First

Tier 2 Support Technician

Oklahoma City, OK · On-site

$25 - $36/hr

Day-to-Day Overview As a Tier 2 Support Technician, your day will primarily involve answering ... You'll also monitor and manage the email ticket queue, ensuring timely responses and resolutions.

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

... Tier 2 Technician is a critical role within our MSP, providing advanced technical support and ... Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g ...

Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will ... Manage client expectations effectively and communicate both verbal and written on tasks working on.

Jobtailor

NY · On-site

$60 - $80/hr

* Perform daily operations for the Tier II Support team * Support laptops, desktops, IT services, and ... Manage, troubleshoot, and resolve hardware, software, and services issues * Triage, support users ...

Valid8 Financial, Inc.

NY · On-site

$60 - $80/hr

Tier 2 Technical Specialist (Cybersecurity Emphasis) Job Type: Full-time Location: Remote (Home ... Client Support: Manage requirements gathering, design, implementation, and troubleshooting of ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

Manage Tier 2 queues, prioritizing cases based on urgency, impact, and mission requirements ... Support incident response activities related to service outages or degraded performance. * Ensure ...

AAC Inc

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware ... user managed tools, HW, and peripherals. Images new computers using a standard-image as well as ...

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Tier 2 Support Manager information

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$22.5K

$67.9K

$121K

How much do tier 2 support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for tier 2 support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Support Manager?

A Tier 2 Support Manager oversees a team of technical support specialists who handle more complex customer issues that cannot be resolved by Tier 1 support. Their responsibilities include managing escalated support tickets, ensuring timely resolution of problems, and collaborating with other departments to address recurring issues. They also train and mentor Tier 2 support staff, track performance metrics, and work to improve support processes. This role is essential in maintaining customer satisfaction and ensuring efficient problem resolution within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Manager?

To thrive as a Tier 2 Support Manager, you need strong analytical abilities, technical troubleshooting expertise, and experience in IT support, often supported by a relevant degree or certifications like CompTIA or ITIL. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and CRM platforms is typically required. Excellent leadership, communication, and conflict resolution skills help manage teams and ensure effective customer interactions. These skills and qualities are critical for efficiently resolving complex technical issues, maintaining high support standards, and leading a productive support team.

How does a Tier 2 Support Manager typically collaborate with other support tiers and departments to resolve complex customer issues?

A Tier 2 Support Manager frequently acts as a bridge between frontline support teams (Tier 1), advanced technical experts (Tier 3), and other departments such as engineering or product management. They oversee escalations, ensuring that unresolved or complex issues are thoroughly investigated and communicated effectively across teams. This role involves coordinating with Tier 1 to gather initial troubleshooting information, engaging with Tier 3 for deeper technical analysis, and sometimes liaising with product or development teams for bug fixes or feature enhancements. Strong communication and organizational skills are essential for success in this collaborative environment.

What cities are hiring for Tier 2 Support Manager jobs?

Cities with the most Tier 2 Support Manager job openings:

What are the most commonly searched types of Tier 2 Support jobs?

The most popular types of Tier 2 Support jobs are:

What states have the most Tier 2 Support Manager jobs?

States with the most job openings for Tier 2 Support Manager jobs include:

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Tier II Support

Englewood, CO • On-site

SofTec Solutions
51 - 200 employees
Learn more about SofTec Solutionsexternal

Contractor

Re-posted 25 days ago

Job description

Company Description
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
  • MS Windows Support experience
  • MS Office Support experience
  • Outstanding Customer Service skills
  • Experience with iOS, Mac and Cisco Voice and Service Now are a plus

Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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