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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

CTC

Tier 2 Technical Support- 3640601

Washington, DC

Computer Technologies Consultants (CTC) is seeking Tier 2 Technical Support to support the U.S ... Be self-motivated to work supervised and unsupervised as needed. Required Clearance : * Security ...

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Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Position Overview As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation point for complex technical issues related to Scotch's Android-based POS platform and hardware ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

Responsibilities : • Leads Tier 2 support activities, providing technical oversight and coordination for the resolution of escalated incidents and service requests. • Serves as the primary ...

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Tier 2 Technical Support Supervisor information

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$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Jul 27, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are Tier 2 Technical Support Supervisors?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

What is Tier 2 technical support?

Tier 2 technical support is a level of customer service where support specialists handle more complex technical issues that cannot be resolved by Tier 1 agents. These technicians often have specialized knowledge, access to advanced tools, and may escalate unresolved problems to Tier 3 or engineering teams.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor, and why are they important?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

What is tier 2 salary?

The salary for a Tier 2 Technical Support Supervisor typically ranges from $50,000 to $70,000 annually, depending on experience, location, and company size. This role often requires technical skills, customer service experience, and sometimes certifications, with salaries increasing with expertise and responsibilities.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing Tier 2 Technical Support Supervisors to focus on more complex problems. However, AI tools complement human support rather than fully replacing skilled technicians, and customer service still relies on human judgment and communication skills. Continuous training in new technologies and AI tools is important for support supervisors to stay effective in this evolving environment.

What jobs pay $10,000 a week?

Jobs that can pay $10,000 a week typically include high-level roles such as senior executives, specialized medical professionals, or successful entrepreneurs. Certain sales positions, investment banking, or consulting roles with significant experience and performance bonuses may also reach this level, often requiring advanced skills, certifications, or extensive industry experience.

How does a Tier 2 Technical Support Supervisor typically balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.
More about Tier 2 Technical Support Supervisor jobs
What job categories do people searching Tier 2 Technical Support Supervisor jobs look for? The top searched job categories for Tier 2 Technical Support Supervisor jobs are:
Tier 2 Technical Support Supervisor jobs near you
Infographic showing various Tier 2 Technical Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.
Tier II Technical Support Engineer

Tier II Technical Support Engineer

Procom Consultants Group

Plano, TX • On-site

Other

Posted 18 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Tier II Technical Support Engineer


On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.


Tier II Technical Support Engineer Job Details


Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature. 


Tier II Technical Support Engineer Mandatory Skills


-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. 

-Ability to maintain poise and professionalism under pressure. 

-Ability to multi-task, prioritizes job requirements, and meet deadlines. 

-Friendly and approachable personality with positive attitude. 

-Self-motivated and productive focus. 

-Strong proven, customer service soft skills. 

-Strong troubleshooting and documentation skills. 

Product specific requirements:

-General understanding of SQL as related to product support. 

-Knowledge of TCP/IP and LAN technologies. 

-Strong analytical abilities including log analysis skills. 

-Understanding of Windows Operating system. 

-Understanding of Linux Operation systems.


Tier II Technical Support Engineer Start Date


ASAP


Tier II Technical Support Engineer Assignment Length


6 months with possible extensions

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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