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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

SAIC

Tier Two Technical Support

Aberdeen, MD · On-site

$120K - $160K/yr

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

Lime Technology, Inc.

Tier II Technical Support

$70K - $90K/yr

We are hiring a Technical Support Specialist II to help users work through the more complicated end of those problems. You will work directly with users through our general support queue and take ...

Vets Hired

Tier 1 Technical Support

Edwards, CA · On-site

$37K - $47K/yr

Escalate complex issues to Tier 2 technical support. * Deploy desktop workstations and laptops. * Provide professional customer service and technical assistance. Required Qualifications * At least 2 ...

Valid8 Financial, Inc.

NY · On-site

$60 - $80/hr

Tier 2 Technical Specialist (Cybersecurity Emphasis) Job Type: Full-time Location: Remote (Home ... Key Responsibilities Tier 2 Support & Help Desk Operations (Approx. 60%) * Ticket Management:

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Tier 2 Technical Support Supervisor information

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$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Technical Support Supervisor?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

How does a Tier 2 Technical Support Supervisor balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

What is considered tier 2 technical support?

Tier 2 technical support is a level of customer service where technicians handle more complex issues that cannot be resolved by Tier 1 support. It typically involves in-depth troubleshooting, technical knowledge, and the use of diagnostic tools to resolve problems related to hardware, software, or network systems.
More about Tier 2 Technical Support Supervisor jobs

What job categories do people searching Tier 2 Technical Support Supervisor jobs look for?

The top searched job categories for Tier 2 Technical Support Supervisor jobs are:

Tier 2 Technical Support Supervisor jobs near you
Infographic showing various Tier 2 Technical Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Tier 2 Technical Support

Viaero Wireless

Fort Morgan, CO • On-site

$16.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Handle a large volume of inbound calls to troubleshoot technical issues related to wireless products and services.

  • Utilize tools and resources to diagnose and resolve network complaints and provisioning errors.

  • Document problems accurately using a trouble ticket system and provide support to internal and external customers.

Viaero Wireless rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

67th of 101 rated telecommunications companies

Job description

Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical Support Advisor.

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They strive to provide one-call resolution. Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position, candidates must possess outstanding work skills including, but not limited to, excellent verbal and written communication skills, ability to multitask and work under pressure, strong understanding of technology, and most importantly a commitment to the customer for a fast resolution. 

On-call and weekend shifts are done by rotation. 

Responsibilities and Duties:

  • Provide strong customer service to internal and external customers
  • Handle a large volume of inbound calls from internal and external customers for technical issues regarding Viaero's wireless products and services (training is provided!)
  • Communicate with internal and external customers in a professional manner while demonstrating courtesy, and patience 
  • Provide support to internal and external customers for text, multimedia messaging and internet equipment and services
  • Utilize tools and resources to troubleshoot network complaints and provisioning errors 
  • Document problems with high degree of accuracy utilizing a trouble ticket system
  • Achieve quality assurance standards for consistent performance
  • Demonstrate consistent and punctual attendance. Must be able to work a variable schedule and overtime when necessary
  • Provide input on the implementation of new products to improve the efficiency of resolution of network issues 
  • Assist and provide guidance to new team members
  • Additional duties as required. 

Qualifications:

  • High School diploma or equivalent is required
  • Associate Degree preferred
  • Bilingual (Spanish/English) is a plus
  • Tech savvy and have an aptitude for understanding technology 
  • Energetic, able to work under pressure in dynamic, fast-moving environment 
  • Exceptional customer service skills 
  • Outstanding verbal and written communication skills
  • Detail oriented 
  • The ability to multitask and strong troubleshooting skills 
  • The ability to learn about our network and technical features of our products to improve efficiency
  • Experience working with Windows-based computers, including general office software 

What we offer:

  • Competitive pay 
  • Growth opportunities
  • Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, freephone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave, and holiday pay.


What Viaero Wireless employees say

Pay

Hours and flexibility

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