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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$39K - $48K/yr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

CDIT LLC

Tier 2 Support

UT · On-site

The Subject Matter Expert (SME) provides high-level technical knowledge and functional analysis for ... on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The SME ...

SARUM LLC

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Help Desk Analyst, Tier 2 Technical Support

Mechanicsburg, PA · On-site

$22/hr

Help Desk Analyst, Tier 2 technical support for hardware and software with 3+ years of experience ... Obtains approvals and supervisory clearance to install SAP, SCSC, E-mail, Internet, mainframe, etc.

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Tier 2 Technical Support Supervisor information

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$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Jun 13, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are Tier 2 Technical Support Supervisors?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor, and why are they important?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

How does a Tier 2 Technical Support Supervisor typically balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.
More about Tier 2 Technical Support Supervisor jobs
What job categories do people searching Tier 2 Technical Support Supervisor jobs look for? The top searched job categories for Tier 2 Technical Support Supervisor jobs are:
Tier 2 Technical Support Supervisor jobs near you

Tier II Technical Support

STARTOUCH INC

Bellingham, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Salary: $23 to $25 per hour DOE

StarTouch INC is a leading Regional Internet and Telecommunications Carrier with a privately owned Microwave and Fiber Optic transport network. Our networks support some of the largest Cellular and land-based Telecommunication Carriers in the nation and we could use your skills at our Corporate Headquarters in Bellingham, WA.

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier III or schedule dispatch to a field technician. Only qualified candidates who live locally should apply.

Must have:

  • 2-3 years of networking experience, strong understanding of networking fundaments
  • Strong troubleshooting skills
  • Experience in Layer-2 and layer-3 switching and routing protocols
  • Experience in LAN, WAN, and WLAN networks
  • Good understanding of networking protocols (DHCP, DNS, IPv4, etc)
  • Good understanding of routing protocols (OSPF, and BGP)
  • Experience configuring and troubleshooting switches, and routers (preferably cisco)
  • Good understanding or experience with MPLS
  • Experience with troubleshooting SLA circuits
  • Experience with enterprise monitoring tools (NMS)
  • Ability to analyze alerts, identify root causes, and resolve or escalate in timely manner
  • Strong analytical and problem-solving skills
  • Experience working in a fast-paced, high-availability environment
  • Attention to detailed network documentation is key
  • Self-motivated, and able to work productively with minimal supervision
  • Excellent communications skills, and ability to document complex technical issues
  • Customer service training (ability to maintain call control and work with customers to resolve issues)
  • Flexible schedule (on call required)

Good to have:

  • Cisco networking certifications (CCNA, CCNP Service Provider.)
  • Previous experience in a NOC or service provider
  • Proficient with basic Microsoft office applications (Word, Excel, etc.)
  • Knowledge of microwave communications
  • Experience in fiber optics
  • Experience working with customer management and ticketing software

Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices. Applicants should have the ability to handle customer interaction in a professional and courteous manner.



Benefits

Ten (10) Paid Holidays

New Years Day, Memorial Day, Presidents Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.

PTO

Seventeen (17) days per year accrued PTO. After five (5) years twenty-two (22) days per year.

Health & Life Insurance

Company contributes $660 towards the company premium for employee and $890 for employee and dependents. Company paid basic dental, vision, and Life Insurance of 100,000.00. Optional pre-tax (where applicable) benefits for dental, vision, accident insurance, hospitalization, cancer, LTD, STD, special event, disability, legal are available at employees expense.

401K Plan

Principal 401K plan offering both deferred pre-tax and Roth after tax contributions. Employer match subject to current program.

Employment is subject to acceptable background screening, reference checks, drug testing.

StarTouch participates in E-verify and is an equal opportunity employer.