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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

Cybertools

Tier 2 Technical support

Puyallup, WA · On-site

$30/hr

Cybertools Inc. is seeking a highly skilled and client-focused Tier II (T2) Support Technician to join our technical support team. This client-facing role involves delivering advanced technical ...

SAIC

Tier Two Technical Support

Aberdeen, MD · On-site

$120K - $160K/yr

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant ...

CNM LLP

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment used in classrooms, conference rooms, large event spaces, and walk-up training spaces, including sound ...

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Tier 2 Technical Support Supervisor information

See salary details

$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Aug 16, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Technical Support Supervisor?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

How does a Tier 2 Technical Support Supervisor balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

More about Tier 2 Technical Support Supervisor jobs

What job categories do people searching Tier 2 Technical Support Supervisor jobs look for?

The top searched job categories for Tier 2 Technical Support Supervisor jobs are:

Tier 2 Technical Support Supervisor jobs near you
Infographic showing various Tier 2 Technical Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Tier 2 Technical Support

Viaero Wireless

Fort Morgan, CO • On-site

$16.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Viaero Wireless rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

64th of 99 rated telecommunications companies

Job description

Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical Support Advisor.

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They strive to provide one-call resolution. Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position, candidates must possess outstanding work skills including, but not limited to, excellent verbal and written communication skills, ability to multitask and work under pressure, strong understanding of technology, and most importantly a commitment to the customer for a fast resolution.

On-call and weekend shifts are done by rotation.

Responsibilities and Duties:

  • Provide strong customer service to internal and external customers
  • Handle a large volume of inbound calls from internal and external customers for technical issues regarding Viaero's wireless products and services (training is provided!)
  • Communicate with internal and external customers in a professional manner while demonstrating courtesy, and patience
  • Provide support to internal and external customers for text, multimedia messaging and internet equipment and services
  • Utilize tools and resources to troubleshoot network complaints and provisioning errors
  • Document problems with high degree of accuracy utilizing a trouble ticket system
  • Achieve quality assurance standards for consistent performance
  • Demonstrate consistent and punctual attendance. Must be able to work a variable schedule and overtime when necessary
  • Provide input on the implementation of new products to improve the efficiency of resolution of network issues
  • Assist and provide guidance to new team members
  • Additional duties as required.

Qualifications:

  • High School diploma or equivalent is required
  • Associate Degree preferred
  • Bilingual (Spanish/English) is a plus
  • Tech savvy and have an aptitude for understanding technology
  • Energetic, able to work under pressure in dynamic, fast-moving environment
  • Exceptional customer service skills
  • Outstanding verbal and written communication skills
  • Detail oriented
  • The ability to multitask and strong troubleshooting skills
  • The ability to learn about our network and technical features of our products to improve efficiency
  • Experience working with Windows-based computers, including general office software

What we offer:

  • Competitive pay
  • Growth opportunities
  • Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, freephone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave, and holiday pay.


What Viaero Wireless employees say

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