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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$39K - $48K/yr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

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Tier 2 Technical Support Supervisor information

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$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Jun 13, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are Tier 2 Technical Support Supervisors?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor, and why are they important?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

How does a Tier 2 Technical Support Supervisor typically balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.
More about Tier 2 Technical Support Supervisor jobs
What job categories do people searching Tier 2 Technical Support Supervisor jobs look for? The top searched job categories for Tier 2 Technical Support Supervisor jobs are:
Tier 2 Technical Support Supervisor jobs near you
Tier II Technical Support Engineer

Tier II Technical Support Engineer

Procom Consultants Group

Plano, TX

Other

Posted 4 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Tier II Technical Support Engineer


On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.


Tier II Technical Support Engineer Job Details


Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature. 


Tier II Technical Support Engineer Mandatory Skills


-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. 

-Ability to maintain poise and professionalism under pressure. 

-Ability to multi-task, prioritizes job requirements, and meet deadlines. 

-Friendly and approachable personality with positive attitude. 

-Self-motivated and productive focus. 

-Strong proven, customer service soft skills. 

-Strong troubleshooting and documentation skills. 

Product specific requirements:

-General understanding of SQL as related to product support. 

-Knowledge of TCP/IP and LAN technologies. 

-Strong analytical abilities including log analysis skills. 

-Understanding of Windows Operating system. 

-Understanding of Linux Operation systems.


Tier II Technical Support Engineer Start Date


ASAP


Tier II Technical Support Engineer Assignment Length


6 months with possible extensions

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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