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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing environments. * Troubleshoot and resolve issues involving: * Microsoft 365 (Outlook, Teams, OneDrive ...

3B Staffing LLC

Support Technician

Brooklyn, NY · On-site

The ideal candidate will have strong experience in desktop support, mobile device management, and troubleshooting Tier II technical issues in a fast-paced environment. Key Responsibilities * Provide ...

New

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Minimum 5 years' experience troubleshooting in a technical support role * Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and ...

SONIFI

Technical Support Tier 2 Level 1

Sioux Falls, SD · On-site

We're currently looking for a full-time Technical Support Tier 2 - Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career ...

sonifi

Technical Support Tier 2 Level 1

Sioux Falls, SD · On-site

We're currently looking for a full-time Technical Support Tier 2 - Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career ...

First Advantage

$70K - $85K/yr

... technical solutions, and escalating work to engineering teams. The team can resolve over 90% of ... Tier 2 Application Support Specialist role. Join our team and contribute to the continuous ...

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All JobsTier 2 Technical Support Supervisor Jobs

Tier 2 Technical Support Supervisor information

See salary details

$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Aug 13, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Technical Support Supervisor?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

How does a Tier 2 Technical Support Supervisor balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.
More about Tier 2 Technical Support Supervisor jobs
What job categories do people searching Tier 2 Technical Support Supervisor jobs look for? The top searched job categories for Tier 2 Technical Support Supervisor jobs are:
Tier 2 Technical Support Supervisor jobs near you
Infographic showing various Tier 2 Technical Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Representative

SolarWinds

Charlotte, NC • On-site

Full-time

Posted 13 days ago

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you'll do
  • Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
  • Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
  • Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
  • Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
  • Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
  • Educate customers on product capabilities, best practices, and architectural recommendations.
  • Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
  • Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
  • Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.

What we're looking for
  • Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
  • 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
  • Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
  • Experience with SQL and database performance troubleshooting.
  • Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
  • Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
  • Experience supporting server applications such as IIS and MSSQL, including log interpretation.
  • Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
  • Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.

Preferred qualifications
  • Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
  • Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
  • Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
  • Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.

Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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