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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

Techoundsllc

Technical Support Tier-2

Camarillo, CA · On-site

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

Techoundsllc

Technical Support Tier-2

Camarillo, CA

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

Techoundsllc

Technical Support - Tier 2

Camarillo, CA

$38K - $48K/yr

We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering primary technical assistance to end users while ...

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

Provide Tier II technical support by collaborating with Tier I support staff to facilitate efficient issue resolution and knowledge transfer. * Maintain a working knowledge of existing applications ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

... are seeking a Technical Support Supervisor to lead a team of analysts. The role involves ... Required : • 7+ years of experience with IT Support and/or Engineering • Must have 2+ years of ...

HM Electronics Inc

$60 - $80/hr

We are currently recruiting for a Technical Support Supervisor. Candidates must reside in one of ... AA Degree (2 years college) - Preferred * Travel * 0% The posted pay range, $72,000 - $86,000 , is ...

New

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Technical Support Supervisor Miami - must be onsite 5 days/week Summary The Tech Support Supervisor ... Must have 2+ years of experience in a supervisory or manager role of a tech support team * Must ...

HME

Technical Support Supervisor

Phoenix, AZ · On-site +1

$72K - $86K/yr

We are currently recruiting for a Technical Support Supervisor. Candidates must reside in one of ... AA Degree (2 years college) - Preferred * Travel * 0% The posted pay range, $72,000 - $86,000, is ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

Provide Tier II technical support by collaborating with Tier I support staff to facilitate efficient issue resolution and knowledge transfer. * Maintain a working knowledge of existing applications ...

HM Electronics Inc

Technical Support Supervisor

Phoenix, AZ · On-site

$60 - $80/hr

We are currently recruiting for a Technical Support Supervisor. Candidates must reside in one of ... AA Degree (2 years college) - Preferred * Travel * 0% The posted pay range, $72,000 - $86,000 , is ...

New

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is seeking a Technical Support Supervisor to lead a team of technical ... Required : • 7+ years of experience with IT Support and/or Engineering • Must have 2+ years of ...

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Tier 2 Technical Support Supervisor information

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$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Technical Support Supervisor?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

How does a Tier 2 Technical Support Supervisor balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

What is considered tier 2 technical support?

Tier 2 technical support is a level of customer service where technicians handle more complex issues that cannot be resolved by Tier 1 support. It typically involves in-depth troubleshooting, technical knowledge, and the use of diagnostic tools to resolve problems related to hardware, software, or network systems.
More about Tier 2 Technical Support Supervisor jobs

What job categories do people searching Tier 2 Technical Support Supervisor jobs look for?

The top searched job categories for Tier 2 Technical Support Supervisor jobs are:

Tier 2 Technical Support Supervisor jobs near you
Infographic showing various Tier 2 Technical Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Specialist, Tier 2

Spectrio, Inc.

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 4 days ago

Job description

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal's "Fast 50" and "Tampa Bay 200," as well as being honored 11 times on the Inc. 5000. Spectrio's digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com .
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Primary Objective:
The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users.
Responsibilities include:
  • Provide technical support over the phone to end users.
  • Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
  • Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.
  • Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
  • Update supervisor on status of projects or technical issues.
  • Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
  • Perform other duties as assigned.

Requirements
  • 2+ years of related experience with computers and providing customer service in a call center environment.
  • A.S. in Computer Science preferred.
  • Previous CRM and ERP experience preferred.
  • Experience using NetSuite, Google Suite, and other basic computer related skills.
  • Ability to effectively prioritize and execute tasks and adapt to change.
  • Ability to work under pressure with interruptions and challenging deadlines.
  • Must show aptitude and desire to learn new skills on the job.
  • Analytical and problem-solving abilities.
  • Team-oriented, collaborative and have a positive attitude.
  • Strong customer-service orientation with ability to be courteous and helpful.

Remote Work & Benefits at Spectrio
  • Work From Home - Remote Culture
  • With an Internet Allowance per month
  • Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
  • < 3 Years of Service: 15 days per year.
  • 3-5 Years of Service: 17 days per year.
  • 5+ Years of Service: 20 days per year.
  • Paid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year.
  • Company Paid Holidays: 10 observed holidays per year
  • Medical Insurance: Three plan options (Low HSA, Mid, and High Plans) Dental Insurance: High and Low PPO plan options & Vision Insurance.
  • Basic Life Insurance: $50,000 policy, 100% employer-paid.
  • Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
  • Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
  • Pet Benefits Plan
  • Employee Assistance Program (EAP): Confidential 24/7 support

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.
To ensure candidate authenticity and data security during remote interviews, Spectrio may request visual photo identification verification during virtual meetings.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

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