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Tier 2 Technical Support Supervisor Jobs (NOW HIRING)

Cubex LLC

Technical Support Specialist (Tier II)

Scottsdale, AZ · On-site

$20 - $33.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tier II Technical Support Specialist Department: Customer Support Location: Scottsdale, AZ (Onsite ... Support Team Supervisor Shift: 6:00 am - 3:00 pm (Monday, Tuesday, Wednesday, Friday) and 8:00 am ...

EIGENNET LLC

Be Seen First

IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

Provide Tier 1 and Tier 2 technical support to Government users through multiple support channels, including: * * Email. * Telephone. * Microsoft Teams. * Enterprise ticket tracking systems.

CallRail

Technical Support Specialist - Tier II

Atlanta, GA · On-site +1

$2.0K/day

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives-taking point on complex integrations, data ...

Spectrio, Inc.

Technical Support Specialist, Tier 2

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while ... Update supervisor on status of projects or technical issues. * Assist with the creation and ...

SPECTRIO LLC

Technical Support Specialist, Tier 2

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while ... Update supervisor on status of projects or technical issues. * Assist with the creation and ...

SPECTRIO LLC

Technical Support Specialist, Tier 2

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while ... Update supervisor on status of projects or technical issues. * Assist with the creation and ...

Nextech

Technical Support Specialist

Memphis, TN · On-site

Provide Tier 1 and Tier 2 technical support for desktop hardware, software, and endpoint devices. * Troubleshoot and resolve issues involving Windows and macOS computers, Microsoft 365 applications ...

Waste Management

Analyst II, Technical Support

Klamath Falls, OR · On-site

$65K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides intermediate technical support (through Tier 2) for software and hardware of end-user ... Support Tier 2 and select Tier 3 tickets escalated from the Digital Service Center; escalate ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Technical Support Supervisor Miami - must be onsite 5 days/week Summary The Tech Support Supervisor ... Must have 2+ years of experience in a supervisory or manager role of a tech support team * Must ...

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Showing results 21-40

All JobsTier 2 Technical Support Supervisor Jobs

Tier 2 Technical Support Supervisor information

See salary details

$29.5K

$85.9K

$147.5K

How much do tier 2 technical support supervisor jobs pay per year?

As of Aug 13, 2026, the average yearly pay for tier 2 technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Technical Support Supervisor?

Tier 2 Technical Support Supervisors are professionals who manage and oversee the activities of Tier 2 technical support teams within an organization. They handle escalated technical issues that require more advanced troubleshooting than what Tier 1 support can provide, ensure effective resolution of complex problems, and maintain a high level of customer satisfaction. Additionally, they are responsible for training and mentoring support staff, developing support processes, and coordinating with other departments to resolve persistent or critical technical issues.

What is the difference between Tier 2 Technical Support Supervisor vs Tier 1 Technical Support Specialist?

AspectTier 2 Technical Support SupervisorTier 1 Technical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experience in technical supportEntry-level certifications or none required; focus on basic technical knowledge
Work EnvironmentSupervisory role overseeing Tier 1 staff, handling escalations, and ensuring qualityFrontline support, assisting customers with common issues
Employer & Industry UsageUsed in IT, telecom, and tech companies for team leadership rolesCommon in customer service centers and help desks across industries

The main difference is that the Tier 2 Technical Support Supervisor manages and oversees Tier 1 specialists, handling escalations and ensuring support quality, while the Tier 1 Technical Support Specialist provides direct customer support for basic technical issues. The supervisor role requires more experience and leadership skills, whereas the specialist focuses on initial troubleshooting.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Supervisor?

To thrive as a Tier 2 Technical Support Supervisor, you need advanced troubleshooting abilities, strong technical knowledge of networked systems, and experience in IT support, often supported by a bachelor’s degree or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and IT service management platforms is typically required. Excellent communication, leadership, and conflict resolution skills help manage teams and ensure customer satisfaction. These skills and qualities are vital for maintaining service quality, efficiently resolving escalated issues, and leading technical support teams effectively.

How does a Tier 2 Technical Support Supervisor balance managing their team and handling complex technical escalations?

As a Tier 2 Technical Support Supervisor, you will often split your time between overseeing your team’s daily activities and directly addressing more complex technical issues that have been escalated from Tier 1 support. Effective supervisors set clear priorities, ensuring team members have the guidance and resources they need, while also remaining available to step in on challenging cases that require deeper expertise. This dual responsibility requires strong organizational skills and the ability to communicate effectively with both staff and higher-level engineers. Supervisors frequently collaborate with other departments, such as engineering or product teams, to resolve persistent issues and improve support processes.
More about Tier 2 Technical Support Supervisor jobs
What job categories do people searching Tier 2 Technical Support Supervisor jobs look for? The top searched job categories for Tier 2 Technical Support Supervisor jobs are:
Tier 2 Technical Support Supervisor jobs near you
Infographic showing various Tier 2 Technical Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Representative

SolarWinds

Charlotte, NC • On-site

Full-time

Posted 13 days ago

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

About the role

SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.

This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.

What you'll do

  • Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
  • Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
  • Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
  • Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
  • Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
  • Educate customers on product capabilities, best practices, and architectural recommendations.
  • Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
  • Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
  • Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.

What we're looking for

  • Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
  • 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
  • Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
  • Experience with SQL and database performance troubleshooting.
  • Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
  • Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
  • Experience supporting server applications such as IIS and MSSQL, including log interpretation.
  • Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
  • Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.

Preferred qualifications

  • Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
  • Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
  • Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
  • Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.

Why join SolarWinds

At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.

What SolarWinds employees say

Pay

Hours and flexibility

Workplace

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