At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
20 Solarwinds Jobs Hiring Near You
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
About the Role SolarWinds is hiring a Field Enablement Manager, AI Solutions to join the Revenue Enablement team. Reporting to the Director of Revenue Enablement and based in Austin, TX, this mid ...
About the Role SolarWinds is hiring a Field Enablement Manager, AI Solutions to join the Revenue Enablement team. Reporting to the Director of Revenue Enablement and based in Austin, TX, this mid ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
About the Role SolarWinds is hiring a Field Enablement Manager, AI Solutions to join the Revenue Enablement team. Reporting to the Director of Revenue Enablement and based in Austin, TX, this mid ...
About the Role SolarWinds is hiring a Field Enablement Manager, AI Solutions to join the Revenue Enablement team. Reporting to the Director of Revenue Enablement and based in Austin, TX, this mid ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
Field Enablement Manager
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
Field Enablement Manager
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
SEO Associate - Tools
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
SEO Associate - Tools
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
Technical Enablement Manager
Austin, TX · On-site
$165K - $191K/yr
All applications are treated in accordance with the SolarWinds Privacy Notice:
Technical Enablement Manager
Austin, TX · On-site
$165K - $191K/yr
All applications are treated in accordance with the SolarWinds Privacy Notice:
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
Field Enablement Manager
Charlotte, NC · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
Field Enablement Manager
Charlotte, NC · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
Senior Demand Generation Manager
Austin, TX · On-site +1
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
Senior Demand Generation Manager
Austin, TX · On-site +1
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
SolarWinds Jobs Information
Does SolarWinds pay people when they’re sick?
Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at SolarWinds?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do SolarWinds managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at SolarWinds spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
60% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
60% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at SolarWinds?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Is it stressful to work at SolarWinds?
Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get enough training when they start at SolarWinds?
Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get support to advance at SolarWinds?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people think SolarWinds’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers feel well informed about how SolarWinds is doing?
Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular titles at Solarwinds?
What are the most popular cities for Solarwinds jobs?
What are the most popular states for Solarwinds jobs?
What are the most popular categories at Solarwinds?
SolarWinds rating
7.8
Based on 6 frontline employees who took The Breakroom Quiz
136th of 242 rated software companies
Job description
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you'll do
What we're looking for
Preferred qualifications
Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you'll do
- Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
- Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
- Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
- Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
- Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
- Educate customers on product capabilities, best practices, and architectural recommendations.
- Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
- Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
- Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.
What we're looking for
- Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
- 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
- Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
- Experience with SQL and database performance troubleshooting.
- Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
- Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
- Experience supporting server applications such as IIS and MSSQL, including log interpretation.
- Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
- Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.
Preferred qualifications
- Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
- Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
- Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
- Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.
Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice