... support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge ...
60 Solarwinds Customer Support Representative Jobs Hiring Near You
... support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge ...
... support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge ...
... support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... identify potential customers, engage prospects, and qualify leads that support our Account ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... identify potential customers, engage prospects, and qualify leads that support our Account ...
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
Position Overview As a Sales Development Representative (SDR) Intern at SolarWinds, you'll join a ... identify potential customers, engage prospects, and qualify leads that support our Account ...
Position Overview As a Sales Development Representative (SDR) Intern at SolarWinds, you'll join a ... identify potential customers, engage prospects, and qualify leads that support our Account ...
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
Director, Customer Marketing
Austin, TX · On-site +1
Partner with Corporate Marketing to recruit and develop a community of customer advocates who actively represent SolarWinds in analyst programs, references, and speaking engagements for events and ...
Director, Customer Marketing
Austin, TX · On-site +1
Partner with Corporate Marketing to recruit and develop a community of customer advocates who actively represent SolarWinds in analyst programs, references, and speaking engagements for events and ...
Join us in our mission to help customers accelerate business transformation with simple, powerful ... Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ...
Join us in our mission to help customers accelerate business transformation with simple, powerful ... Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ...
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ... Deliver live and virtual AI-focused training and communications to GTM customer-facing teams.
Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ... Deliver live and virtual AI-focused training and communications to GTM customer-facing teams.
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our ...
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ... Deliver live and virtual AI-focused training and communications to GTM customer-facing teams.
Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ... Deliver live and virtual AI-focused training and communications to GTM customer-facing teams.
Join us in our mission to help customers accelerate business transformation with simple, powerful ... Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ...
Join us in our mission to help customers accelerate business transformation with simple, powerful ... Coach reps and managers on how to position SolarWinds AI to technical and business buyers by ...
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
SolarWinds Jobs Information
Does SolarWinds pay people when they’re sick?
Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to get time off at SolarWinds?
Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at SolarWinds?
Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at SolarWinds feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at SolarWinds get to take their breaks without interruption?
Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
40% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Is it stressful to work at SolarWinds?
Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
60% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at SolarWinds enjoy their jobs?
Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at SolarWinds recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get enough training when they start at SolarWinds?
Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get support to advance at SolarWinds?
Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people think SolarWinds’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers feel well informed about how SolarWinds is doing?
Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Customer Support Representative jobs?
What are the most popular jobs at Solarwinds?
What are the most popular categories at Solarwinds?
Full-time
Posted 28 days ago
SolarWinds rating
8.9
Based on 5 frontline employees who took The Breakroom Quiz
33rd of 215 rated software companies
Job description
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Overview
SolarWinds is undergoing a significant transformation of our go-to-market motion-converting our installed base to subscription licensing and expanding our Observability, Service Management, and Database portfolio across a global customer base. As we scale, the need for disciplined, well-designed systems and operational processes has never been greater.
We are growing our GTM Technology team to support this transformation, and we are looking for a Senior Revenue Operations Specialist who brings deep expertise in Revenue Operations, Customer Operations, or Sales Operations. This person will own the design and governance of CRM workflows, drive cross-functional process improvement, and manage the delivery of complex, multi-stakeholder initiatives across our global Sales, Support, Customer Success, and Services functions.
Position Summary
As a Senior Revenue Operations Specialist, you will be embedded in the GTM Technology team and responsible for the end-to-end delivery of systems and process initiatives that support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge between Revenue Operations, Support, Customer Success, Customer Support, Sales, and IT. You will work with global teams across multiple time zones and bring a structured, delivery-focused mindset to every engagement. You will report to the Manager of Customer Operations under the Revenue Operations organization.
Focus Areas: CRM Systems & Workflow Design. Enterprise Sales Lifecycle Operations. Cross-Functional Project Delivery. Global Process Governance.
Responsibilities
Systems & Process Design
Project & Program Delivery
Stakeholder Engagement & Collaboration
Qualifications
The Ideal Candidate
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Overview
SolarWinds is undergoing a significant transformation of our go-to-market motion-converting our installed base to subscription licensing and expanding our Observability, Service Management, and Database portfolio across a global customer base. As we scale, the need for disciplined, well-designed systems and operational processes has never been greater.
We are growing our GTM Technology team to support this transformation, and we are looking for a Senior Revenue Operations Specialist who brings deep expertise in Revenue Operations, Customer Operations, or Sales Operations. This person will own the design and governance of CRM workflows, drive cross-functional process improvement, and manage the delivery of complex, multi-stakeholder initiatives across our global Sales, Support, Customer Success, and Services functions.
Position Summary
As a Senior Revenue Operations Specialist, you will be embedded in the GTM Technology team and responsible for the end-to-end delivery of systems and process initiatives that support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge between Revenue Operations, Support, Customer Success, Customer Support, Sales, and IT. You will work with global teams across multiple time zones and bring a structured, delivery-focused mindset to every engagement. You will report to the Manager of Customer Operations under the Revenue Operations organization.
Focus Areas: CRM Systems & Workflow Design. Enterprise Sales Lifecycle Operations. Cross-Functional Project Delivery. Global Process Governance.
Responsibilities
Systems & Process Design
- Own the design, documentation, and ongoing governance of CRM workflows across Salesforce and Gainsight, ensuring alignment with enterprise sales and customer success motions
- Identify process gaps and inefficiencies across the customer lifecycle and architect scalable solutions in partnership with Operations, IT, and business stakeholders
- Translate business requirements into system design specifications, workflow configurations, and documented process standards
- Maintain process documentation, data dictionaries, and system design artefacts as living, up-to-date resources
- Evaluate and recommend improvements to tooling and workflows that reduce manual effort and increase data integrity across the GTM stack
Project & Program Delivery
- Manage multiple concurrent initiatives from initiation through go-live, ensuring on-time delivery against scope, timeline, and stakeholder expectations
- Develop and maintain project charters, requirements specifications, project plans, test documents, and status reports
- Lead cross-functional, globally distributed teams through structured delivery frameworks
- Coordinate User Acceptance Testing with stakeholders; prepare training materials and process documentation for new system rollouts
- Close projects by validating that delivered solutions meet expected business outcomes and conducting post-implementation reviews
Stakeholder Engagement & Collaboration
- Engage stakeholders across Support, Customer Success, Sales, and Revenue Operations to define project scope, align priorities, and manage expectations
- Act as a subject matter expert between GTM Technology and business teams for systems-related requests, projects, and escalations
- Partner with global teams across EMEA and APAC, maintaining delivery momentum across geographies and time zones
- Prepare and deliver presentations to senior stakeholders; propose solutions and drive decisions with clarity and confidence
Qualifications
- BA, BS, or equivalent degree
- 5+ years of experience in Revenue Operations, Customer Operations, or Sales Operations in a B2B SaaS or technology environment
- Demonstrated hands-on experience designing and configuring workflows in CRM platforms-Salesforce required.
- Deep understanding of the enterprise B2B sales lifecycle end to end: pipeline management, opportunity stages, renewal motions, and post-sale customer success workflows
- Proven ability to translate business requirements into system design and documented process specifications
- Experience managing projects across global, cross-functional teams in a matrixed organisation
- Project management certification-PMP, PRINCE2 Foundation & Practitioner, or equivalent
- Fluent in spoken and written English; excellent verbal and written communication skills
- Confident presenting to senior stakeholders, proposing solutions, and driving decisions under ambiguity
- Strong organisational skills with the ability to manage competing priorities and meet deadlines without sacrificing quality
- Experience with JIRA for project tracking and backlog management preferred
The Ideal Candidate
- Brings a systems-thinker mindset-you don't just document processes, you redesign them with upstream and downstream impact in mind
- Has genuine hands-on experience in CRM administration and workflow design, not just functional knowledge
- Has worked across geographies and understands how to keep globally distributed teams aligned and moving
- Earns stakeholder credibility quickly at all levels-you communicate in outcomes, not activity
- Is energised by operational complexity and thrives in environments where structure must sometimes be created, not inherited
- Closes projects-you know how to manage scope, escalate risks early, and still deliver on time
- Has a passion for using technology to make customer-facing teams more effective and data-driven
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice