SolarWinds
SolarWinds

60 Solarwinds Customer Support Representative Jobs Hiring Near You

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...

... support. • Experience with Salesforce or similar CRM tools. • Track record of meeting or ... SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified ...

... support. • Experience with Salesforce or similar CRM tools. • Track record of meeting or ... SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified ...

... new customer acquisition pipeline and revenue for SolarWinds Observability - owning campaign ... Support the creation of sales-ready leads through a tightly orchestrated retargeting strategy with ...

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...

Technical Enablement Manager

Austin, TX

$165K - $191K/yr

... customer-facing technical organization. This role partners closely with Solutions Engineering ... support SolarWinds solutions. We're looking for someone who understands what it takes to be ...

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...

Collaborate with Solution Engineering and Product teams to ensure ISV solutions align with product roadmap and customer needs * Represent SolarWinds in partnership discussions, speaking with ...

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SolarWinds Jobs Information

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Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
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How easy is it to get time off at SolarWinds?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
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Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at SolarWinds feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
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Some people feel stressed out here.
60% of people say they often feel stressed out at work.
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Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.

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Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
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Do people get enough training when they start at SolarWinds?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at SolarWinds?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think SolarWinds’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how SolarWinds is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Customer Support Representative jobs?
What are the most popular categories at Solarwinds?
Infographic showing various Customer Support Representative job openings at Solarwinds in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.
Field Enablement Manager

Field Enablement Manager

SolarWinds

Austin, TX • On-site

Full-time

Posted 10 days ago


SolarWinds rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

34th of 217 rated software companies


Job description

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
About the Role
SolarWinds is hiring a Field Enablement Manager to join the Global Revenue Enablement team. Reporting to the Director of Revenue Enablement and based in Austin, TX, this mid-level individual contributor role is responsible for building and delivering field-facing enablement for our core Observability portfolio across North America, EMEA and APJ. You will work closely with teammates who own global onboarding, instructional design, reporting, and GTM communications while focusing your energy on field execution: coaching, facilitating training, and building the content sellers need to close deals.
What You'll Do
  • Onboarding & Field Readiness
    • Contribute to the global new hire onboarding program; co-facilitate and manage the NA and EMEA sessions.
    • Run enablement sessions with new hires, sellers, and managers to assess ramp progress, knowledge development, and close skill gaps.
    • Design and deliver training and enablement programs with clear measurement and defined follow-through.
  • Coaching & Facilitation
    • Assess and coach reps and managers by evaluating behavior, identifying trends, and facilitating workshops.
    • Deliver live and virtual training to Go to Market customer-facing teams.
  • Content Development
    • Co-build and maintain a content library of Revenue Enablement assets; pitch decks, talk tracks, battlecards, and playbooks across various use cases in support of GTM initiatives.
    • Partner with instructional designers, content creators, and SMEs to develop and structure training materials, virtual learning experiences, and various supportive resources.
    • Manage assets in the LMS and CMS (Letter.AI and SharePoint).
  • Cross-Functional Partnership
    • Partner with Product, Marketing, Sales Leadership, and RevOps to align programs with GTM priorities and product launches.
    • Collaborate with the GTM communications manager on recurring enablement content: newsletters, win wires, and competitive briefs.
    • Work with the reporting function to track program effectiveness and surface insights that inform program decisions.
  • AI-Enabled Operations
    • Use AI tools such as Glean, Claude Cowork, and other internal platforms to improve speed, quality, and efficiency across daily work.
    • Identify opportunities to automate repeatable work and improve team output.
    • Help shape practical AI workflows that support our team's goals and initiatives.

Required Qualifications
  • 4+ years in sales enablement, sales training, or similar role at a B2B tech company.
  • Proven experience delivering enablement programs for field sales or customer success audiences.
  • Direct facilitation and coaching experience with individual contributors.
  • Strong project management skills; able to run multiple programs independently.
  • Excellent communication and presentation skills for in-person and virtual audiences.

Preferred Qualifications
  • Experience with technical B2B products (SaaS, infrastructure, developer tools, or cybersecurity).
  • Familiarity with common sales platforms such as Gong and Salesforce.
  • Experience designing learning programs with defined evaluation criteria.
  • Exposure to MEDDPICC, Command of the Message, or similar sales methodologies.
  • Demonstrated use of AI tools in day-to-day work.

Why Join SolarWinds
  • Direct impact on field performance with visibility into how a global SaaS revenue organization operates.
  • Work within a collaborative enablement team where each person has a clear lane-you focus on field execution, not every function.
  • A seat at the table with Product, Marketing, Sales Leadership, and RevOps on every major GTM initiative.
  • An AI-forward environment where tools like Glean and Claude Cowork are part of daily work, not a side experiment.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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