... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
51 Solarwinds Customer Support Representative Jobs Hiring Near You
... SolarWinds, we're a people-first company on a mission to enrich lives by helping customers ... Number of qualified opportunities accepted by Sales Representatives per month. * Outbound Activity:
Technical Enablement Manager
Austin, TX · On-site
$165K - $191K/yr
... customer-facing technical organization. This role partners closely with Solutions Engineering ... support SolarWinds solutions. We're looking for someone who understands what it takes to be ...
Technical Enablement Manager
Austin, TX · On-site
$165K - $191K/yr
... customer-facing technical organization. This role partners closely with Solutions Engineering ... support SolarWinds solutions. We're looking for someone who understands what it takes to be ...
Represent SolarWinds in customer meetings, partner events, trade shows, and industry conferences, with travel up to 50% across the United States. * Support smooth transition to Customer Success ...
Represent SolarWinds in customer meetings, partner events, trade shows, and industry conferences, with travel up to 50% across the United States. * Support smooth transition to Customer Success ...
Public Sector Product Marketing Manager
Reston, VA · On-site
$160K/yr
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Public Sector Product Marketing Manager
Reston, VA · On-site
$160K/yr
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Customer Lifecycle Manager
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Ensure lifecycle programs support revenue growth from the installed base, not just engagement ...
Customer Lifecycle Manager
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Ensure lifecycle programs support revenue growth from the installed base, not just engagement ...
Collaborate with Solution Engineering and Product teams to ensure ISV solutions align with product roadmap and customer needs * Represent SolarWinds in partnership discussions, speaking with ...
Collaborate with Solution Engineering and Product teams to ensure ISV solutions align with product roadmap and customer needs * Represent SolarWinds in partnership discussions, speaking with ...
Technical Enablement Manager
Charlotte, NC · On-site
$163K - $188K/yr
Preferred Skills • Field experience supporting customer-facing teams and understanding what ... SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified ...
Technical Enablement Manager
Charlotte, NC · On-site
$163K - $188K/yr
Preferred Skills • Field experience supporting customer-facing teams and understanding what ... SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified ...
Technical Enablement Manager
Austin, TX · On-site
$165K - $191K/yr
Preferred Skills • Field experience supporting customer-facing teams and understanding what ... SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified ...
Technical Enablement Manager
Austin, TX · On-site
$165K - $191K/yr
Preferred Skills • Field experience supporting customer-facing teams and understanding what ... SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Technical Enablement Manager
$163K - $188K/yr
... customer-facing technical organization. This role partners closely with Solutions Engineering ... support SolarWinds solutions. We're looking for someone who understands what it takes to be ...
Technical Enablement Manager
$163K - $188K/yr
... customer-facing technical organization. This role partners closely with Solutions Engineering ... support SolarWinds solutions. We're looking for someone who understands what it takes to be ...
Order Processor, Associate
Austin, TX · On-site
$16 - $20.75/hr
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Order Processor, Associate
Austin, TX · On-site
$16 - $20.75/hr
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Director, Sales Operations
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Director, Sales Operations
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Understand customer requirements and effectively communicate the SolarWinds value proposition ... Knowledge of subscription models, Perpetual Support, SaaS, and cloud technologies is a plus * Enjoy ...
Understand customer requirements and effectively communicate the SolarWinds value proposition ... Knowledge of subscription models, Perpetual Support, SaaS, and cloud technologies is a plus * Enjoy ...
... SolarWinds, our RevOps team powers the systems, processes, and data that help our go-to-market teams win. As a GTM Senior Analyst, you will be the first line of support for Sales, Marketing, Customer ...
... SolarWinds, our RevOps team powers the systems, processes, and data that help our go-to-market teams win. As a GTM Senior Analyst, you will be the first line of support for Sales, Marketing, Customer ...
Field Enablement Manager
Charlotte, NC · On-site
About the Role SolarWinds is hiring a Field Enablement Manager to join the Global Revenue ... Assess and coach reps and managers by evaluating behavior, identifying trends, and facilitating ...
Field Enablement Manager
Charlotte, NC · On-site
About the Role SolarWinds is hiring a Field Enablement Manager to join the Global Revenue ... Assess and coach reps and managers by evaluating behavior, identifying trends, and facilitating ...
Analyst Relations Specialist
Austin, TX · On-site
$70 - $110/hr
Join us in our mission to help customers accelerate business transformation with simple, powerful ... Overview SolarWinds is looking for an Analyst Relations Specialist to support the execution of our ...
Analyst Relations Specialist
Austin, TX · On-site
$70 - $110/hr
Join us in our mission to help customers accelerate business transformation with simple, powerful ... Overview SolarWinds is looking for an Analyst Relations Specialist to support the execution of our ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Join us in our mission to help customers accelerate business transformation with simple, powerful ...
Director, Sales Operations
Austin, TX · On-site
Role Summary SolarWinds is seeking a strategic, data-driven Director of Sales Operations to partner ... Partner with Sales, Finance, Marketing, Channel, Customer Success, HR, and Product teams to align ...
Director, Sales Operations
Austin, TX · On-site
Role Summary SolarWinds is seeking a strategic, data-driven Director of Sales Operations to partner ... Partner with Sales, Finance, Marketing, Channel, Customer Success, HR, and Product teams to align ...
Field Enablement Manager
Austin, TX · On-site
About the Role SolarWinds is hiring a Field Enablement Manager to join the Global Revenue ... Assess and coach reps and managers by evaluating behavior, identifying trends, and facilitating ...
Field Enablement Manager
Austin, TX · On-site
About the Role SolarWinds is hiring a Field Enablement Manager to join the Global Revenue ... Assess and coach reps and managers by evaluating behavior, identifying trends, and facilitating ...
SolarWinds Jobs Information
Does SolarWinds pay people when they’re sick?
Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at SolarWinds?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do SolarWinds managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at SolarWinds spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
60% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
60% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at SolarWinds?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Is it stressful to work at SolarWinds?
Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get enough training when they start at SolarWinds?
Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get support to advance at SolarWinds?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people think SolarWinds’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers feel well informed about how SolarWinds is doing?
Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
What other companies are hiring for Customer Support Representative jobs?
What are the most popular jobs at Solarwinds?
What are the most popular categories at Solarwinds?
Full-time
Re-posted 15 days ago
SolarWinds rating
7.8
Based on 6 frontline employees who took The Breakroom Quiz
138th of 247 rated software companies
Job description
Role Overview
At SolarWinds, we're a people-first company on a mission to enrich lives by helping customers accelerate business transformation. As an Outbound BDR, you are the engine of our growth. Unlike inbound roles, you don't wait for the phone to ring-you create the opportunity. You will proactively identify, research, and engage key stakeholders within targeted enterprise and mid-market accounts.
You will utilize a cutting-edge tech stack (AI, Outreach, Salesforce) to spark curiosity in our solutions, acting as a strategic partner to our global sales teams while maintaining a high standard of accountability and empathy.
Key Responsibilities
- Strategic Prospecting & Discovery: Execute high-volume, high-quality outbound campaigns using a multi-channel approach (phone, email, social). Leverage AI-driven prospecting tools to identify "intent signals" and tailor your outreach to specific customer pain points.
- Account Mapping & Research: Deep-dive into targeted accounts to identify key decision-makers (IT Managers, DBAs, DevOps Leads). Understand their current tech stack and business challenges before making the first contact.
- Technical "First-Touch" Demos: Conduct high-impact, 5-minute product demonstrations. You must be able to quickly show value to technical audiences, proving that SolarWinds can solve their specific infrastructure or database headaches.
- Lead Qualification: Rigorously qualify prospects using established frameworks (e.g., BANT or MEDDIC) to ensure every meeting handed over to the Sales Representatives has a high probability of closing.
- Pipeline Orchestration: Maintain 100% CRM hygiene in Salesforce. Submit weekly and monthly "pipeline commits" and collaborate closely with the sales team to ensure a seamless transition of opportunities.
- Market Intelligence: Act as a "boots on the ground" resource, providing Marketing and Product teams with feedback on recurring customer objections and emerging market trends.
- Success Metrics & KPIs
- Sales Qualified Leads (SQLs): Number of qualified opportunities accepted by Sales Representatives per month.
- Outbound Activity: Daily and weekly volume of cold calls, personalized emails, and social touches.
- Meeting Conversion Rate: The percentage of initial conversations that result in a scheduled and completed meeting.
- Pipeline Value: The total dollar value of the "pipe" generated for the sales organization.
Basic Qualifications
- Experience: 1-3 years of experience in outbound sales, lead generation, or business development, preferably within the SaaS or IT infrastructure space.
- The "Hunter" Mentality: A self-starter who is energized by the challenge of cold outreach and possesses the resilience to handle rejection with a professional, positive attitude.
- Communication: Exceptional verbal and written communication skills with the ability to simplify complex technical concepts into "value-based" stories.
- Tech Savvy: Proficiency with Salesforce, Outreach (or similar sales engagement platforms), and AI-assisted prospecting tools.
Preferred Attributes
- Technical Curiosity: A genuine interest in how IT monitoring and database management work; you don't need to be an engineer, but you must be a fast learner.
- Strategic Thinker: Ability to look at a territory and determine which accounts to prioritize based on data and research rather than just calling a list.
- Collaborative Spirit: A team player who enjoys sharing "what's working" with the broader BDR team to help everyone win.