51 Solarwinds Customer Support Representative Jobs Hiring Near You

SolarWinds Inc. is a company that develops software for businesses to help manage their networks, systems, and information technology infrastructure.

Responsibilities

• Analysis of complex payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience

• Act as a centralized point of contact for Billing and Collection Managers globally

• Maintain Customer Account records in various systems including creation, merges and updates

• Process credit requests and invoice adjustments

• Research and apply unallocated credits

• Responsible for customer communication on billing and payment changes

• Build and execute on process to increase Autopayment across the Solarwinds businesses

• Monthly Partner training reporting

• Billing and Provisioning as needed

• Manage multiple Email boxes and Finance Support Cases

• Daily management of the compliance tool

• Completion of vendor form requests, W-8 requests, and other customer requests as needed.

• Assist with tasks related to month end close including flexible scheduling as needed

• Maintains a variety of reports and data analysis related to Revenue Operations functions

• Support multiple initiatives and projects simultaneously, in addition to daily duties

• Other responsibilities include but not limited to participate in special projects, acquisition integration, system testing and adhoc reporting

Core Competencies: To be successful in this role you must be able to demonstrate:

• Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.

• Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

• Flexibility: Openness to different and new ways of doing things

• Thoroughness: Ensuring that one's own and work are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

Qualifications

This position requires a minimum of 5 years of progressive experience in Finance/Operations teams, preferably in a global shared services environment

• Excellent organization skills with attention to detail and completeness

• Hands-on, self-starter with a strong work ethic and can-do attitude.

• Strong communication skills and ability to communicate key information and status to stakeholders.

• Strong Business Acumen

• Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

Education : Bachelor's degree in Business or related field

Technical Skills: Highly Proficient in Microsoft Office (including advanced Excel skills), 1+ years' experience in Zuora, SFDC, NetSuite & Tableau

All your information will be kept confidential according to EEO guidelines.