60 2K Games Customer Support Representative Jobs Hiring Near You

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K's portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA 2K,  renowned BioShock, Borderlands, Mafia, Sid Meier's Civilization and XCOM brands; popular WWE 2K and WWE SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR 2K.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don't meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

About the Role

2K Games is building a world-class data ecosystem to power real-time analytics, machine learning, and game intelligence across all our franchises. We are looking for a Senior Product Manager, Data Science to drive the vision, strategy, and execution of our data science strategies and products, partnering with game studios and analytics teams to enable enhanced player experiences.

This role requires a blend of strategic development, product management expertise, and technical understanding of data science and machine learning (ML) methodologies. The ideal candidate will seamlessly integrate data-driven strategies with player-centric goals, ensuring AI and analytics improve game design, live operations, and business intelligence.

ResponsibilitiesStrategic Vision & Product Leadership

• Develop and implement the product strategy for 2K's central data science platform, partnering with Data Scientists across our gaming business units to drive predictive analytics, player personalization, and real-time decision-making;
• Collaborate with the Director of Product, 2K Data to align the data engineering roadmap with customer objectives and player-centric outcomes;
• Define and prioritize a high-impact data science roadmap to lead a team of central data scientists in driving a variety of use cases such as player retention modeling, dynamic content generation, and real-time fraud detection.

Data Science Platform Development

• Lead the development of reusable and extensible machine learning models, feature engineering pipelines, and ML-driven insights using tools like Databricks, MLflow, and SageMaker;
• Ensure data science initiatives integrate seamlessly with the real-time data infrastructure, supporting streaming analytics, AI-powered LiveOps, and dynamic matchmaking systems;
• Establish and maintain self-service tools that enable game teams to experiment with and deploy AI models independently;
• Support the build and enhancement of the central ML feature store;
• Monitor and optimize model performance in production environments, using MLOps standard methodologies;
• Implement governance frameworks to ensure AI models adhere responsibly to data privacy, security, and compliance standards (e.g., CCPA, GDPR).

Cross-Functional Collaboration

• Work closely with data scientists across game studios and business units to understand their data science needs and to provide data-driven solutions at the pace they need them;
• Act as a strategic liaison between data scientists and product teams, ensuring model outputs are actionable, reliable, and aligned with business goals;
• Promote a culture of experimentation and rapid iteration, supporting game studios with A/B testing frameworks, predictive analytics, and personalization engines.
• Find opportunities to enhance game design and player engagement through advanced analytics and machine learning.

Required Qualifications

• 6+ years of experience in product management with a focus on data science, analytics, or ML-driven products
• 5+ years of experience in gaming, technology, or entertainment industries;
• Strong understanding of data science methodologies, such as predictive modeling, natural language processing, and computer vision;
• Experience with data science tools and platforms, such as Python, SQL, Databricks,TensorFlow, and R;
• Customer-focused mentality with focus on the Why and What without getting lost in the What and the How;
• Consistent track record of delivering data science products and features from ideation to production, with measurable business impact;
• Ability to translate complex data insights into clear product strategies and business opportunities;
• Knowledge of real-time analytics platforms, streaming data processing, and feature store management;
• Familiarity with data governance frameworks, model risk management, and MLOps standard processes preferred;
• Advanced degree or equivalent experience in Data Science, Machine Learning, Computer Science, or a related field preferred.

The pay range for this position in California at the start of employment is expected to be between $130,000 and $155,000 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. 

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