$14 - $17/hr
Full-time, Part-time
Posted 28 days ago
Job description
Company: Evo Marketing
Industry: Residential Pest Control
Employment Type: Hourly, Full-Time or Part-Time
Evo Marketing supports residential pest control services by helping customers get the information and assistance they need. We focus on professionalism, reliability, and creating a positive experience for every homeowner we work with.
Position OverviewWe are looking for an Entry-Level Customer Support Representative to assist customers by answering questions, scheduling appointments, and providing basic support. This role is ideal for someone looking to gain work experience in a stable, customer-focused environment.
ResponsibilitiesAnswer incoming calls, emails, and messages from customers
Provide friendly and helpful responses to customer questions
Schedule and confirm service appointments
Update customer information accurately in internal systems
Route inquiries to the appropriate team when needed
No prior customer service experience required
Basic communication and computer skills
Reliable, punctual, and professional
Comfortable speaking with customers over the phone
Willingness to learn and follow simple processes
Hourly pay (based on experience)
Consistent schedule with training provided
On-the-job training and ongoing support
Entry-level role with no experience required
Stable work in a growing industry
Supportive team environment
Opportunity to build customer service and communication skills
If you're dependable, friendly, and looking for a straightforward role with steady hours, we'd love to hear from you. Apply today!
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
