About RNK Distributing
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Mount Vernon, NY, US
Year founded
2004
$16/hr
Full-time
Posted 23 days ago
Job description
RNK Distributing is an industry leader in quality Sewing, Quilting & Embroidery Products sold exclusively through independent retailers. We cater to the enthusiastic hobbyist looking to bring their imagination to life.
RNK Customer Support Representative must be a highly motivated, outgoing, and enthusiastic individual with an exceptional level of personal integrity. Successful candidates will have a willingness to develop product expertise and strong rapport with customer base. Individual must be goal oriented, self-confident, willing and able to work within a team.
RNK Customer Support Representative will work closely with Management. Responsibilities include:
- Providing an exceptional level of customer service in the performance of role
- Internal and external
- Working toward attainment of weekly sales goals
- Completing task list as assigned by Manager
- Increasing familiarity with product lines/product line additions
Daily tasks include:
- Contacting existing customers as assigned. Re:
- Back-order list/upsell
- Update spreadsheet
- New product introductions
- Quarterly promotion information
- Back-order list/upsell
- Answering customer calls/email
- Update retailer contact information
- Report to Management:
- Reported product issues
- Sales results
- Key market information
Office Hours: Monday - Friday 10:00 am - 5:00 pm
$16/hour - based on experience
rnkdistributing.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
