Join SolarWinds and grow with us! Your Role: We are seeking a Technical Support Engineer to join ... Strong verbal and written communication skills with experience detailing technical solutions to ...
17 Solarwinds Technical Writer Jobs Hiring Near You
Join SolarWinds and grow with us! Your Role: We are seeking a Technical Support Engineer to join ... Strong verbal and written communication skills with experience detailing technical solutions to ...
Join SolarWinds and grow with us! Your Role: We are seeking a Technical Support Engineer to join ... Strong verbal and written communication skills with experience detailing technical solutions to ...
Join SolarWinds and grow with us! Your Role: We are seeking a Technical Support Engineer to join ... Strong verbal and written communication skills with experience detailing technical solutions to ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
Federal Premium Support Specialist - Remote
OR · On-site +1
The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a ... Strong verbal and written communication skills with experience detailing technical solutions to ...
Federal Premium Support Specialist - Remote
OR · On-site +1
The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a ... Strong verbal and written communication skills with experience detailing technical solutions to ...
Federal Premium Support Specialist
OR · On-site +1
The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a ... Strong verbal and written communication skills with experience detailing technical solutions to ...
Federal Premium Support Specialist
OR · On-site +1
The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a ... Strong verbal and written communication skills with experience detailing technical solutions to ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
Strong written and verbal communication skills, including the ability to explain technical trade ... SolarWinds will consider all qualified applicants for employment without regard to race, color ...
Strong written and verbal communication skills, including the ability to explain technical trade ... SolarWinds will consider all qualified applicants for employment without regard to race, color ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Own the execution of on-page, technical, LLM, and off-page SEO programs across your scope. Manage ...
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Own the execution of on-page, technical, LLM, and off-page SEO programs across your scope. Manage ...
Sr. Manager SEO - Observability
OR · On-site +1
Join SolarWinds and grow with us! Your Role: SolarWinds is seeking a strategic and data-driven ... Own the execution of on-page, technical, LLM, and off-page SEO programs across your scope. Manage ...
Sr. Manager SEO - Observability
OR · On-site +1
Join SolarWinds and grow with us! Your Role: SolarWinds is seeking a strategic and data-driven ... Own the execution of on-page, technical, LLM, and off-page SEO programs across your scope. Manage ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
You must be able to quickly show value to technical audiences, proving that SolarWinds can solve ... Exceptional verbal and written communication skills with the ability to simplify complex technical ...
Customer Lifecycle Manager
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Technical fluency to understand product friction, systems dependencies, data quality, and ...
Customer Lifecycle Manager
Austin, TX · On-site
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... Technical fluency to understand product friction, systems dependencies, data quality, and ...
Strong written and verbal communication skills, including the ability to explain technical trade-offs clearly Preferred Qualifications * Experience with observability, telemetry, or large-scale data ...
Strong written and verbal communication skills, including the ability to explain technical trade-offs clearly Preferred Qualifications * Experience with observability, telemetry, or large-scale data ...
Excellent English communication skills, both spoken and written. * Proficiency in Salesforce CRM. * ... Champion customer experience, quality, and technical excellence. * Experienced in the software ...
Excellent English communication skills, both spoken and written. * Proficiency in Salesforce CRM. * ... Champion customer experience, quality, and technical excellence. * Experienced in the software ...
SolarWinds Jobs Information
Does SolarWinds pay people when they’re sick?
Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at SolarWinds?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do SolarWinds managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at SolarWinds spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
60% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
60% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at SolarWinds?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Is it stressful to work at SolarWinds?
Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at SolarWinds recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get enough training when they start at SolarWinds?
Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get support to advance at SolarWinds?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people think SolarWinds’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers feel well informed about how SolarWinds is doing?
Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and June 2026.
What other companies are hiring for Technical Writer jobs?
What are the most popular jobs at Solarwinds?
What are the most popular categories at Solarwinds?
SolarWinds rating
7.8
Based on 6 frontline employees who took The Breakroom Quiz
139th of 246 rated software companies
Job description
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Your Role:
We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.
Your Impact:
Your Experience:
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Your Role:
We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.
Your Impact:
- The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
- Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
- Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
- Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
- Managing and working support tickets per industry best practices utilizing existing CRM systems.
- Effectively communicating technical information to non-technical customers.
- Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
- Contributing to our Knowledgebase (author and edit knowledge base articles).
- Maintaining working lab systems to facilitate reproduction of customer issues.
- Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
- This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.
Your Experience:
- United States citizenship required.
- Ability to obtain and maintain a United States government security clearance is required.
- Bachelor's degree in computer science or equivalent education and/or work experience
- Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
- Experience in high availability system configuration, troubleshooting, and performance optimization.
- Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
- Troubleshooting experience (PC hardware/software, browsers, etc.)
- Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
- Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
- Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
- Solid understanding of Microsoft Windows Server OS administration and troubleshooting.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice