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Tier 2 Support Manager Jobs in Tennessee (NOW HIRING)

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

What You ll Do: We will expect you to provide technical support to customers through all ... You will work directly with our product management and product development teams, providing ...

CACI

Network Operations- Tier 2

Millington, TN · On-site

Network Operations- Tier 2 Job Category: Information Technology Time Type: Full time Minimum ... You will support the development of technical resolution reports for critical outages in the ...

TEKsystems

Help Desk Analyst (Tier 2)

Nashville, TN

$23 - $25/hr

Description The Help Desk Analyst will provide Tier 2 support for internal employees across multiple locations. This individual will troubleshoot hardware, software, device management, and user ...

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TEKsystems

Help Desk Analyst (Tier 2)

Nashville, TN

$23 - $25/hr

Description The Help Desk Analyst will provide Tier 2 support for internal employees across multiple locations. This individual will troubleshoot hardware, software, device management, and user ...

New

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Tier 2 Support Manager information

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$8

$24

$53

How much do tier 2 support manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier 2 support manager in Tennessee is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $31.06 per hour, depending on experience, location, and employer.

What is a Tier 2 Support Manager?

A Tier 2 Support Manager oversees a team of technical support specialists who handle more complex customer issues that cannot be resolved by Tier 1 support. Their responsibilities include managing escalated support tickets, ensuring timely resolution of problems, and collaborating with other departments to address recurring issues. They also train and mentor Tier 2 support staff, track performance metrics, and work to improve support processes. This role is essential in maintaining customer satisfaction and ensuring efficient problem resolution within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Manager?

To thrive as a Tier 2 Support Manager, you need strong analytical abilities, technical troubleshooting expertise, and experience in IT support, often supported by a relevant degree or certifications like CompTIA or ITIL. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and CRM platforms is typically required. Excellent leadership, communication, and conflict resolution skills help manage teams and ensure effective customer interactions. These skills and qualities are critical for efficiently resolving complex technical issues, maintaining high support standards, and leading a productive support team.

How does a Tier 2 Support Manager typically collaborate with other support tiers and departments to resolve complex customer issues?

A Tier 2 Support Manager frequently acts as a bridge between frontline support teams (Tier 1), advanced technical experts (Tier 3), and other departments such as engineering or product management. They oversee escalations, ensuring that unresolved or complex issues are thoroughly investigated and communicated effectively across teams. This role involves coordinating with Tier 1 to gather initial troubleshooting information, engaging with Tier 3 for deeper technical analysis, and sometimes liaising with product or development teams for bug fixes or feature enhancements. Strong communication and organizational skills are essential for success in this collaborative environment.

What cities in Tennessee are hiring for Tier 2 Support Manager jobs?

Cities in Tennessee with the most Tier 2 Support Manager job openings:

IT Cinema Tier 2 Support Technician I

Knoxville, TN • On-site, Remote

Regal Cinemas, Inc
Arts, Entertainment, and Recreation • 5 - 10K employees
Learn more about Regal Cinemas, Incexternal

$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

Key responsibilities

  • Support cinema technology by troubleshooting hardware and software issues and responding to technical incidents

  • Lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met

  • Coordinate with vendors and internal teams on equipment installs, cabling, and system configurations

Job description

What is the job? 
If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you’ll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels.

In this role, you’ll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You’ll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success.

What will you be doing?  

  •  You will support cinema technology by troubleshooting hardware and software issues and responding to technical incidents
  •  You will lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met
  •  You will coordinate with vendors and internal teams on equipment installs, cabling, and system configurations
  •  You will monitor system performance, document updates, and ensure systems meet service level expectations
  •  You will collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations 

About you 

  •  You will have hands-on experience supporting IT infrastructure, hardware, and software in a technical environment
  •  You will be comfortable managing multiple priorities and working both independently and as part of a team
  •  You will be able to troubleshoot issues, think critically, and make decisions—even in high-pressure situations
  •  You will communicate clearly with both technical and non-technical partners
  •  You will be open to travel and adapt to changing project needs
  • You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us 
     

About Regal 

Regal Cinemas – where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic. 

With over 7,600 screens across 625 locations in 9 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions. 

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.  

What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!   

Read more about the Regal culture here – Regal Careers 

Our Benefits  

  • Discretionary annual bonus 
  • Free movie passes and discounted concessions at any Regal location 
  • Paid vacation time and sick leave to support a healthy work-life balance 
  • Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service 
  • Summer half-day Fridays during the summer season 
  • Medical and prescription coverage, with company contributions toward the cost 
  • Company-paid life insurance and disability insurance at no cost to employees 
  • Dental, vision, and supplemental life insurance options available for employees and their dependents 
  • Additional coverage options including accident, critical illness, and hospital indemnity insurance 

Inclusion & Belonging 

At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background. 

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team. 

If you have any questions about this role or working at Regal Cineworld Group please contact careers@regalcineworld.com. We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible

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