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Tier 2 Support Manager Jobs in Texas (NOW HIRING)

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

ClearanceJobs

Service Desk Tier 2

Fort Worth, TX · On-site

Service Desk Tier 2 Tech Support Summary: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations. * Partner with the User Support Manager to continuously improve the quality ...

Central Health

Supervisor, User Support

Austin, TX · On-site

... Manager.-Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations.-Partner with the User Support Manager to continuously improve the ...

Central Health

Supervisor, User Support

Austin, TX · On-site

... Manager. -Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations. -Partner with the User Support Manager to continuously improve the ...

Central Health

Supervisor, User Support

Austin, TX · On-site

... Manager.-Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations.-Partner with the User Support Manager to continuously improve the ...

Central Health

Supervisor, User Support

Austin, TX · On-site

... Manager. -Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations. -Partner with the User Support Manager to continuously improve the ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

NOVOS FiBER

Tier 1 Customer Support Representative

Dallas, TX · On-site

$17 - $21.50/hr

... management tools to diagnose service issues, make approved account and equipment changes, identify known outages, and escalate more complex technical issues to Tier 2 Support when necessary. Key ...

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All JobsTier 2 Support JobsTier 2 Support Manager JobsTier 2 Support Manager Jobs in Texas

Tier 2 Support Manager information

See Texas salary details

$8

$24

$53

How much do tier 2 support manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier 2 support manager in Texas is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $31.11 per hour, depending on experience, location, and employer.

What is a Tier 2 Support Manager?

A Tier 2 Support Manager oversees a team of technical support specialists who handle more complex customer issues that cannot be resolved by Tier 1 support. Their responsibilities include managing escalated support tickets, ensuring timely resolution of problems, and collaborating with other departments to address recurring issues. They also train and mentor Tier 2 support staff, track performance metrics, and work to improve support processes. This role is essential in maintaining customer satisfaction and ensuring efficient problem resolution within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Manager?

To thrive as a Tier 2 Support Manager, you need strong analytical abilities, technical troubleshooting expertise, and experience in IT support, often supported by a relevant degree or certifications like CompTIA or ITIL. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and CRM platforms is typically required. Excellent leadership, communication, and conflict resolution skills help manage teams and ensure effective customer interactions. These skills and qualities are critical for efficiently resolving complex technical issues, maintaining high support standards, and leading a productive support team.

How does a Tier 2 Support Manager typically collaborate with other support tiers and departments to resolve complex customer issues?

A Tier 2 Support Manager frequently acts as a bridge between frontline support teams (Tier 1), advanced technical experts (Tier 3), and other departments such as engineering or product management. They oversee escalations, ensuring that unresolved or complex issues are thoroughly investigated and communicated effectively across teams. This role involves coordinating with Tier 1 to gather initial troubleshooting information, engaging with Tier 3 for deeper technical analysis, and sometimes liaising with product or development teams for bug fixes or feature enhancements. Strong communication and organizational skills are essential for success in this collaborative environment.

What are the most commonly searched types of Tier 2 Support jobs in Texas?

The most popular types of Tier 2 Support jobs in Texas are:

Tier-2 Support:

Frisco, TX • On-site

Donato Technologies, Inc
IT Services • 51 - 200 employees
Learn more about Donato Technologies, Incexternal

$40 - $45/hr

Contractor

Re-posted 19 days ago

Job description

Tier-2 Support:
 

  • Perform Incident, Problem and Change Management

  • Knowledge of ITIL v3 is recommended

  • Perform lifecycle management action

  • Document all incident resolution in detail, making them available for re-use and as input for the automation team

  • Monitor the performance of automation (Ansible, Python and ServiceNow AIOPS capabilities).

  • Knowledge or Red Hat OCP is highly recommended (RH OCP Administration certification)

  • Knowledge of Telco applications is highly recommended (e.g. Mavenir IMS, Nokia 5G, Cisco ACI, etc.)

  • SRE mindset

  • Continuous improvement attitude – always looking to make things better

  • Flexibility expected to take on an incidental L1 shift when required