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Tier 2 Support Manager Jobs in Nebraska (NOW HIRING)

Kiewit

Platform Support Manager, PAVE

Papillion, NE · On-site

... two very different user populations • TAG professional developers building enterprise ... From top-tier health care programs to employee assistance programs and retirement planning, we aim ...

Mosaic

Assistant Direct Support Manager

Holdrege, NE · On-site

... 2. Split Shift - a mix of days/evenings based on the needs of home, including every other weekend ... As an Associate Direct Support Manager , you aren't just a assistant supervisor-you are a mentor, a ...

Mosaic

Assistant Direct Support Manager

Axtell, NE · On-site

... needs of home/department. 2. Split Shift a mix of days/evenings based on the needs of home ... As an Associate Direct Support Manager , you aren't just a assistant supervisor-you are a mentor, a ...

Via Logic LLC

Senior VDI Administrator

Omaha, NE · On-site

$125 - $150/hr

Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user ... Establish comprehensive availability and capacity management solution using lessons learned

Leidos

Senior VDI Administrator

Omaha, NE

$82K - $111K/yr

Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user ... Establish comprehensive availability and capacity management solution using lessons learned

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Tier 2 Support Manager information

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How much do tier 2 support manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tier 2 support manager in Nebraska is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $29.90 per hour, depending on experience, location, and employer.

What is a Tier 2 Support Manager?

A Tier 2 Support Manager oversees a team of technical support specialists who handle more complex customer issues that cannot be resolved by Tier 1 support. Their responsibilities include managing escalated support tickets, ensuring timely resolution of problems, and collaborating with other departments to address recurring issues. They also train and mentor Tier 2 support staff, track performance metrics, and work to improve support processes. This role is essential in maintaining customer satisfaction and ensuring efficient problem resolution within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Manager?

To thrive as a Tier 2 Support Manager, you need strong analytical abilities, technical troubleshooting expertise, and experience in IT support, often supported by a relevant degree or certifications like CompTIA or ITIL. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and CRM platforms is typically required. Excellent leadership, communication, and conflict resolution skills help manage teams and ensure effective customer interactions. These skills and qualities are critical for efficiently resolving complex technical issues, maintaining high support standards, and leading a productive support team.

How does a Tier 2 Support Manager typically collaborate with other support tiers and departments to resolve complex customer issues?

A Tier 2 Support Manager frequently acts as a bridge between frontline support teams (Tier 1), advanced technical experts (Tier 3), and other departments such as engineering or product management. They oversee escalations, ensuring that unresolved or complex issues are thoroughly investigated and communicated effectively across teams. This role involves coordinating with Tier 1 to gather initial troubleshooting information, engaging with Tier 3 for deeper technical analysis, and sometimes liaising with product or development teams for bug fixes or feature enhancements. Strong communication and organizational skills are essential for success in this collaborative environment.

Desktop Support - Tier 2

Omaha, NE • On-site

Physicians Mutual Insurance Company, Inc.
Insurance Services • 1 - 5K employees
Learn more about Physicians Mutual Insurance Company, Inc.external

Full-time

Medical, Dental, Life, Retirement

Posted 29 days ago

Physicians Mutual rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

148th of 315 rated insurance

Job description

Overview
Physicians Mutual is seeking a Desktop Support Engineer to provide advanced technical support for our employees and workplace technology. In this role, you'll troubleshoot hardware, software, application, and connectivity issues while serving as a trusted technical resource for end users. The ideal candidate combines strong technical ability with excellent customer service skills and enjoys collaborating with others to solve problems and keep employees productive.
Responsibilities
  • Provide second-level technical support for desktop, software, hardware, application, printer, and network-related issues.
  • Troubleshoot complex technical problems and collaborate with developers, administrators, and other technology teams to implement solutions.
  • Configure, deploy, maintain, and support employee workstations, laptops, software, and remote-access technology.
  • Install and upgrade approved software, test configurations, and maintain technical documentation and support procedures.
  • Provide clear, customer-focused technical assistance and training to employees at all levels of the organization.
  • Maintain ownership of support issues from initial escalation through resolution and follow-up.
  • Participate in corporate and technical projects and support the implementation of new technologies.
  • Stay current on emerging technologies and recommend solutions that improve reliability, usability, and employee productivity.

Qualifications
  • Bachelor's degree in Management Information Systems, Computer Science, or a related discipline, or equivalent experience.
  • 2-3 years of experience supporting hardware, software, applications, or end-user technology preferred.
  • Strong knowledge of Microsoft Windows, Microsoft 365, cloud-based tools, and workstation technologies.
  • Experience with Microsoft Intune or similar endpoint management technologies preferred.
  • Strong troubleshooting, critical-thinking, and problem-solving skills.
  • Excellent customer service and interpersonal skills with the ability to explain technical concepts clearly.
  • Ability to learn and support a wide variety of business applications and technologies.
  • Strong documentation, organization and prioritization skills.
  • Collaborative, adaptable and comfortable working independently when needed.

About Us
Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That's what Insurance for all of us® is about.
The Physicians Mutual family includes Physicians Mutual Insurance Company, Physicians Life Insurance Company and Physicians Select Insurance Company. Physicians Mutual offers reliable dental and supplemental health insurance, and pet insurance. Physicians Life provides important life insurance, Medicare Supplement insurance and coverage for funeral pre-planning. Physicians Select Insurance Company additionally offers exclusive Medicare Supplement insurance.
Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation's leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we'll be there for our policyowners and our employees far into the future.
But the achievement we're most proud of? We have a 95% customer satisfaction rating - a true sign of a company dedicated to embodying its vision.

What Physicians Mutual employees say

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