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Itsm Analyst Jobs (NOW HIRING)

Purple Drive Technologies

SERVICENOW ITSM

San Francisco, CA · On-site

$71.90K - $96.60K/yr

Incident Management Analyst / ITSM Analyst (Junior) We are seeking a detail-oriented and proactive Incident Management Analyst to support the development, configuration, and optimization of IT Servic ...

Initech Global

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Freshservice Administrator/ITSM Analyst

Grand Rapids, MI · On-site

Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role . The role is hybrid ...

Simmons Bank

ITSM Analyst II

Little Rock, AR · On-site

The role also requires intermediate to advanced analytical and audit capabilities. Though the role does not perform the technical work, a fundamental understanding of the IT infrastructure is needed.

Simmons Bank

ITSM Analyst II

Little Rock, AR · On-site

The role also requires intermediate to advanced analytical and audit capabilities. Though the role does not perform the technical work, a fundamental understanding of the IT infrastructure is needed.

Bayview Asset Management

ITSM Manager

Coral Gables, FL · Remote

... ITSM analysts, administrators, and platform engineers. • Collaborate with DevOps, Engineering, Security, and business stakeholders to align service delivery objectives. • Act as an escalation ...

Bayview Asset Management

ITSM Manager

Coral Gables, FL · On-site

... ITSM analysts, administrators, and platform engineers. • Collaborate with DevOps, Engineering, Security, and business stakeholders to align service delivery objectives. • Act as an escalation ...

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Itsm Analyst information

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$49K

$88.6K

$123.5K

How much do itsm analyst jobs pay per year?

As of May 30, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM Analyst job?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive in the Itsm Analyst position, and why are they important?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM Analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.
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What cities are hiring for Itsm Analyst jobs? Cities with the most Itsm Analyst job openings:
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Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of May 2026, with employment types broken down into 19% Full Time, 78% Part Time, and 3% Contract. Highlights an 13% Physical, 20% Hybrid, and 67% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

Senior ITSM Analyst

The Moorings Park Institute Incorporated

Naples, FL • On-site

$84.10K - $111.40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This role is responsible for ensuring technology services are reliable, efficient, and well-governed by translating business needs into practical, actionable processes. The Senior ITSM Analyst works closely with the CIO, IT team, and business stakeholders to drive ITIL-based process maturity, improve service delivery, and support a high-quality experience for both residents and partners.

Contributions:

  • Lead and mature ITSM processes including Change Management, Application Portfolio Management, and Disaster Recovery
  • Analyze processes and implement improvements to enhance service delivery and operational efficiency
  • Develop dashboards, metrics, and reporting to provide visibility into IT service performance
  • Support ITSM tools and process enablement (e.g., ServiceNow or similar platforms)
  • Coordinate with vendors and stakeholders to ensure effective service delivery
  • Facilitate cross-functional collaboration, workshops, and process adoption


Job Requirements:

  • Bachelor’s degree in IT, Business, or related field (or equivalent experience)
  • 4–8 years of experience in IT operations, service management, or process improvement
  • Strong knowledge of ITIL 4 frameworks (ITIL certification preferred/required)
  • Experience with Microsoft 365 and ITSM tools (e.g., ServiceNow)
  • Strong analytical, facilitation, and communication skills
  • Healthcare or senior living experience preferred


Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners.


Simply the Best Benefits for our partners include:

  • FREE health and dental insurance
  • FREE Telemedicine for medical and behavioral health
  • Vision insurance, company paid life insurance and short-term disability.
  • Generous PTO program
  • HSA with employer contribution
  • Retirement plan with employer match
  • Tuition reimbursement program
  • Wellness program with free access to on-site gym
  • Corporate discounts
  • Employee assistance program
  • Caring executive leadership