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Itsm Analyst Jobs (NOW HIRING)

Stifel

ITSM Platform Engineer II

Saint Louis, MO

The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts ... Acting as a key bridge between architects, vendors, analysts, and business stakeholders, this role ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO · On-site

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point ... Acting as a key bridge between architects, vendors, analysts, and business stakeholders, this role ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO · On-site

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point ... Acting as a key bridge between architects, vendors, analysts, and business stakeholders, this role ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

... analysis, creative/practical problem solving, time management, and sound judgment Demonstrated knowledge of all ITSM/ITIL, NIST, and ATO integrated requirements Desired Qualifications: Desired ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$38 - $39/hr

Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour ...

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Itsm Analyst information

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How much do itsm analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

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Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

IT Service Management (ITSM) Analyst

CSA Global LLC

Dahlgren, VA • On-site

Full-time

Re-posted 7 days ago

Job description

Description:

Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon award.



How Role will make an impact:

  • Generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement.
  • Manages the coordination with Service Owners to design new services and enhance existing services.
  • Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations.
  • Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services.
Requirements:

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance
  • Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
  • Collaborate with business and technical teams to optimize IT products and services and align them with business objectives.
  • This position is required to be designated as IAT II level