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Itsm Analyst Jobs Near Me

defi AUTO LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

New

S R INTERNATIONAL INC

Business Analyst

Columbus, OH · On-site

This role also requires experience supporting Governance, Risk Management, Compliance (GRC), and ITSM implementations. Required Skills * 7+ years of experience as a Business Systems Analyst * 5+ ...

New

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH

$52.25 - $71.75/hr

Knowledge of implementation of security requirements for ITSM processes. * Develop and support a ... Expert analysis, troubleshooting, and verbal and written technical and non-technical communication ...

S R International, Inc.

Business Analyst

Columbus, OH · On-site

This role also requires experience supporting Governance, Risk Management, Compliance (GRC), and ITSM implementations. Required Skills * 7+ years of experience as a Business Systems Analyst * 5+ ...

New

VIVA USA INC

Business Analyst

Columbus, OH · On-site

Business Analyst Requirements gathering - 30% Data Mapping and Data Analysis - 30% Testing Lead ... ITSM tools - Required Experience with Onspring and Neurons. - Highly desired VIVA is an equal ...

Kodi Inc

Senior Business Analyst

Columbus, OH · On-site

$86K - $111K/yr

Seeking a Senior Business Analyst supports the development, enhancement, and maintenance of program ... ITSM tools * Experience with Onspring and Neurons. Highly desired

S R International, Inc.

Business System Analyst

OH · On-site

$54 - $60/hr

Business System Analyst 3 Job Title: 809899- Onsite- Local Client: State of Ohio - CBUS Closing ... Compliance, and ITSM platforms, including Onspring and Neurons. Workload typically spans ...

AllSTEM Connections

Sr. Software Analyst

Columbus, OH · On-site

$131K/yr

Job Title: Senior Technical Product Analyst (Agile & DevOps) Role Overview We are seeking a ... Execute ITSM/ITIL processes to ensure stable operations and alignment with Service Level Agreements ...

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How much do itsm analyst jobs pay per year?

As of Aug 23, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

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Itsm Analyst jobs near you
A map of the United States highlighting the number of Itsm Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Itsm Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

ITSM Specialist

defi AUTO LLC

Columbus, OH • On-site

$60K - $80K/yr

Full-time

Posted yesterday

New

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks.

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows.

Key responsibilities include:

  • Review change records to ensure compliance with change management policies
  • Support release planning and coordinate Go-Live activities
  • Communicate release status and issues to stakeholders
  • Oversee the deployment of software releases to production
  • Support release calls and post status updates during deployment windows
  • Facilitate release scorecards aimed at driving continuous improvement
  • Maintain release metrics and audit documentation
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs)
  • Oversee batch job execution, ensuring timely and accurate processing
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence
  • Maintain detailed incident documentation, reporting, and escalation procedures
  • Participate in an on-call rotation to provide after-hours support for critical systems
  • Strong problem solving skills and ability to troubleshoot and support software and hardware



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL
  • Strong communication, problem-solving, and organizational skills
  • Familiarity with SDLC, Agile, and DevOps methodologies
  • Familiarity with enterprise release frameworks and change control
  • Experience with release automation tools and cross-functional coordination
  • Ability to analyze logs and troubleshoot technical issues under pressure
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality
  • Familiarity with Active Directory and Microsoft Administration
  • Willingness to participate in an on-call rotation for after-hours support


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field
  • Experience in process automation and system monitoring tools
  • Familiarity with ServiceNow
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.)


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.