We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics ...
New
We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics ...
New
ServiceNow ITSM Reporting and Analytics Consultant
Grand Rapids, MI · On-site
$40 - $51/hr
Our West Michigan Client is looking for a ServiceNow ITSM Reporting and Analytics Consultant to accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and ...
ServiceNow ITSM Reporting and Analytics Consultant
Grand Rapids, MI · On-site
$40 - $51/hr
Our West Michigan Client is looking for a ServiceNow ITSM Reporting and Analytics Consultant to accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and ...
Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow
Detroit, MI · On-site
$53.50 - $73.50/hr
Yes ServiceNow Developer to join our ServiceNow Demand Management team, ITSM and CMDB. This role bridges business needs and technical solutions-combining analytical skills, process understanding, and ...
Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow
Detroit, MI · On-site
$53.50 - $73.50/hr
Yes ServiceNow Developer to join our ServiceNow Demand Management team, ITSM and CMDB. This role bridges business needs and technical solutions-combining analytical skills, process understanding, and ...
... analyst. Key Activities: - Act as primary interface with EUS Director and project related ... ITSM solutions Qualifications & Background: - Minimum AS +3 (e.g. Print, IT degree) - Strong ...
... analyst. Key Activities: - Act as primary interface with EUS Director and project related ... ITSM solutions Qualifications & Background: - Minimum AS +3 (e.g. Print, IT degree) - Strong ...
... analyst. Key Activities: - Act as primary interface with EUS Director and project related ... ITSM solutions Qualifications & Background: - Minimum AS +3 (e.g. Print, IT degree) - Strong ...
... analyst. Key Activities: - Act as primary interface with EUS Director and project related ... ITSM solutions Qualifications & Background: - Minimum AS +3 (e.g. Print, IT degree) - Strong ...
... analyst. Key Activities: - Act as primary interface with EUS Director and project related ... ITSM solutions Qualifications & Background: - Minimum AS +3 (e.g. Print, IT degree) - Strong ...
... analyst. Key Activities: - Act as primary interface with EUS Director and project related ... ITSM solutions Qualifications & Background: - Minimum AS +3 (e.g. Print, IT degree) - Strong ...
Service Desk Analyst
Grand Rapids, MI · On-site
$24/hr
Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...
Service Desk Analyst
Grand Rapids, MI · On-site
$24/hr
Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...
Service Desk Analyst
Grand Rapids, MI · On-site
$24/hr
Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...
Quick apply
Service Desk Analyst
Grand Rapids, MI · On-site
$24/hr
Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...
In this position, you will use established IT service management (ITSM) and financial governance methods to analyze costs, provide guidance to internal teams, and support cost optimization and ...
In this position, you will use established IT service management (ITSM) and financial governance methods to analyze costs, provide guidance to internal teams, and support cost optimization and ...
As a ServiceNow Business Analyst at Corning, you will be at the center of our enterprise digital ... Advanced working knowledge of ServiceNow modules including ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC ...
As a ServiceNow Business Analyst at Corning, you will be at the center of our enterprise digital ... Advanced working knowledge of ServiceNow modules including ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC ...
As a ServiceNow Business Analyst, you will work closely with business owners across the Raymond ... Familiarity with the FSO, ITSM, ITOM, IRM, PRF processes a plus. * Scrum Master skills would be ...
New
As a ServiceNow Business Analyst, you will work closely with business owners across the Raymond ... Familiarity with the FSO, ITSM, ITOM, IRM, PRF processes a plus. * Scrum Master skills would be ...
New
ServiceNow Developer with SecOps experience
Midland, MI · On-site
$42.50 - $58.50/hr
The role involves implementing ServiceNow ITSM and SecOps applications, developing on the ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...
ServiceNow Developer with SecOps experience
Midland, MI · On-site
$42.50 - $58.50/hr
The role involves implementing ServiceNow ITSM and SecOps applications, developing on the ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...
Executing and improving ITSM processes, including Incident, Change, Problem, Event, Request, and Service Level Management. * Analyzing operational performance, SLA results, ticket trends, and service ...
Executing and improving ITSM processes, including Incident, Change, Problem, Event, Request, and Service Level Management. * Analyzing operational performance, SLA results, ticket trends, and service ...
CMDB Product Owner (ServiceNow)
Auburn Hills, MI · On-site
$51 - $70.25/hr
Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM ... Excellent analytical, problem-solving, and decision-making skills. * Strong leadership and project ...
CMDB Product Owner (ServiceNow)
Auburn Hills, MI · On-site
$51 - $70.25/hr
Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM ... Excellent analytical, problem-solving, and decision-making skills. * Strong leadership and project ...
In this position, you will use established IT service management (ITSM) and financial governance methods to analyze costs, provide guidance to internal teams, and support cost optimization and ...
In this position, you will use established IT service management (ITSM) and financial governance methods to analyze costs, provide guidance to internal teams, and support cost optimization and ...
IT Analyst
Auburn Hills, MI · On-site
Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...
IT Analyst
Auburn Hills, MI · On-site
Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...
IT Analyst
Auburn Hills, MI · On-site
Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...
IT Analyst
Auburn Hills, MI · On-site
Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...
Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...
Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...
... cause analysis. Responsibilities Operational Leadership Lead and supervise onsite Help Desk ... ITSM and ServiceNow Management Ensure all incidents and service requests are accurately documented ...
... cause analysis. Responsibilities Operational Leadership Lead and supervise onsite Help Desk ... ITSM and ServiceNow Management Ensure all incidents and service requests are accurately documented ...
... in the ITSM and Service Excellence initiatives * Utilize the service governance and issue ... Strong analytical and decision-making skills * Ability to manage multiple projects and tasks ...
... in the ITSM and Service Excellence initiatives * Utilize the service governance and issue ... Strong analytical and decision-making skills * Ability to manage multiple projects and tasks ...
Itsm Analyst information
See Michigan salary details
$42.7K - $48.6K
10% of jobs
$54.1K is the 25th percentile. Wages below this are outliers.
$48.6K - $54.5K
16% of jobs
$54.5K - $60.4K
3% of jobs
$60.4K - $66.3K
8% of jobs
$66.3K - $72.2K
5% of jobs
The median wage is $78.1K / yr.
$72.2K - $78.1K
7% of jobs
$78.1K - $84K
5% of jobs
$87.3K is the 75th percentile. Wages above this are outliers.
$84K - $89.9K
35% of jobs
$89.9K - $95.8K
3% of jobs
$95.8K - $101.7K
2% of jobs
$101.7K - $107.6K
4% of jobs
$42.7K
$77.2K
$107.6K
How much do itsm analyst jobs pay per year?
As of Sep 5, 2026, the average yearly pay for itsm analyst in Michigan is $77,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $86,700.00 per year, depending on experience, location, and employer.
What is an ITSM analyst?
An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.
What are the key skills and qualifications needed to thrive as an ITSM analyst?
To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.
What are some typical challenges an ITSM analyst faces in their day-to-day work?
ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.
Is IT hard to be an ITSM analyst?
Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.
What are the most commonly searched types of Itsm Analyst jobs in Michigan?
The most popular types of Itsm Analyst jobs in Michigan are:
What are popular job titles related to Itsm Analyst jobs in Michigan?
For Itsm Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm Analyst jobs in Michigan look for?
The top searched job categories for Itsm Analyst jobs in Michigan are:
Full-time
Posted 2 days ago
New
Job description
We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform. The ideal candidate will have strong hands-on experience with ServiceNow Platform Analytics, ITSM reporting, data quality, and enterprise KPI management.
Roles and Responsibilities- Design, configure, and implement enterprise ServiceNow reporting and analytics solutions, including reports, dashboards, scorecards, and scheduled reporting.
- Develop and administer Platform Analytics capabilities, including indicators, KPIs, breakdowns, targets, scorecards, trend analysis, and forecasting.
- Build executive, operational, and interactive dashboards that provide actionable ITSM and service-performance insights.
- Establish reporting standards, KPI governance, data collection strategies, and scalable analytics processes.
- Perform data validation, cross-table analysis, and calculation logic reviews to ensure reporting accuracy and data integrity.
- Identify and resolve data-quality issues that could impact reporting reliability and stakeholder confidence.
- Partner with ITSM, business, and technical stakeholders to translate reporting requirements into effective ServiceNow solutions.
- Lead or contribute to enterprise-scale ServiceNow analytics implementations and reporting initiatives.
- Develop documentation, standards, and knowledge-transfer materials while mentoring internal teams on ServiceNow reporting and analytics.
- Support continuous improvement of ServiceNow reporting capabilities, processes, and governance.
- 5+ years of hands-on experience implementing ServiceNow reporting and analytics solutions.
- ServiceNow Certified Implementation Specialist – Platform Analytics certification or current equivalent certification.
- Strong experience with:
- Advanced reporting and dashboard administration
- Scheduled reports, drilldowns, and role-based reporting
- Platform Analytics and KPI configuration
- Indicators, scorecards, and breakdowns
- Targets, trends, and forecasting
- Executive and operational dashboards
- Interactive Analytics
- ITSM service-performance reporting
- Data validation and reporting accuracy
- Cross-table analysis and calculation logic
- Proven experience leading or materially contributing to at least two enterprise ServiceNow analytics implementations.
- Strong understanding of ITSM processes and ServiceNow data structures.
- Excellent analytical, communication, stakeholder management, and problem-solving skills.
- Experience supporting a Service Management Office, ITSM Center of Excellence, or enterprise ITSM governance function.
- Experience establishing enterprise KPI and reporting governance frameworks.
- ServiceNow administration or implementation experience beyond reporting and analytics.
- Experience working in large-scale enterprise ServiceNow environments.
About Neshent Technologies
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