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Itsm Analyst Jobs in Michigan (NOW HIRING)

Corning

As a ServiceNow Business Analyst at Corning, you will be at the center of our enterprise digital ... Advanced working knowledge of ServiceNow modules including ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC ...

Wise Skulls

Sr. ServiceNow Developer

Detroit, MI · On-site

$53.50 - $73.50/hr

... ITSM and SPM (Strategic Portfolio Management) - Demand Management. The ideal candidate will design ... Analyze, Design, develop, and implement ServiceNow solutions using best practices * Analysis on ...

Piston Automotive

IT Analyst

Auburn Hills, MI

Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...

Piston Automotive

IT Analyst

Auburn Hills, MI

Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...

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Showing results 1-20

All JobsItsm Analyst JobsItsm Analyst Jobs in Michigan

Itsm Analyst information

See Michigan salary details

$42.7K

$77.2K

$107.6K

How much do itsm analyst jobs pay per year?

As of Jul 29, 2026, the average yearly pay for itsm analyst in Michigan is $77,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $86,700.00 per year, depending on experience, location, and employer.

What is an ITSM Analyst job?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive in the Itsm Analyst position, and why are they important?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM Analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

What are the most commonly searched types of Itsm Analyst jobs in Michigan? The most popular types of Itsm Analyst jobs in Michigan are:
What are popular job titles related to Itsm Analyst jobs in Michigan? For Itsm Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm Analyst jobs in Michigan look for? The top searched job categories for Itsm Analyst jobs in Michigan are:
Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Michigan as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $77,196 per year, or $37.1 per hour.

Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow

Spruce Infotech

Detroit, MI • On-site

$53.50 - $73.50/hr

Full-time

Posted 26 days ago

Job description

POC: Bharath Subramanya
******ATTENTION ALL SUPPLIERS******
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• Limited to 2 submission per supplier. Please submit your best.
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job title: ServiceNow Developer
Work Location: Detroit-MI-48226
Vendor Rate: XXX
Minimum years of experience: 6+ years of relevant experience
Would you require the candidates to meet you for in person interview? No
Is Skype/WebEx interview,OK? Yes
Is this onsite/remote position: Onsite position
If onsite, will you be considering relocation candidates: Yes
Does this position require Visa independent candidates only? Yes
Job Description:
ServiceNow Developer to join our ServiceNow Demand Management team, ITSM and CMDB. This role bridges business needs and technical solutions-combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable ServiceNow solutions that align with organizational goals.
The ideal candidate will be equally comfortable engaging with stakeholders to define requirements and working within ServiceNow to configure, script, and deploy enhancements.
Key Responsibilities
ServiceNow Development & Delivery
Configure and develop within ServiceNow (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
Participate in the design and implementation of ServiceNow modules, custom applications, and integrations with third-party systems.
Contribute to solution design reviews, testing, documentation, and deployment activities.
Adhere to established governance, development standards, and best practices for the ServiceNow platform.
Assist in platform upgrades, instance maintenance, and quality assurance activities.
Continuous Improvement
Identify opportunities to leverage ServiceNow capabilities for automation, efficiency, and improved user experience.
Stay current with the ServiceNow product roadmap, releases, and emerging features.
Provide input into ServiceNow roadmap planning and platform strategy.
Stakeholder Engagement
Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
Support process optimization efforts across ITSM, HRSD, CSM, and other ServiceNow modules as needed.
Act as a liaison between business teams, technical teams, and platform governance.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
1 - 3 years of hands-on ServiceNow development experience (e.g., ITSM, HRSD, SecOps, or custom applications).
Strong understanding of ServiceNow data models, flow designer, and configuration options.
Proficiency in JavaScript, HTML, CSS, and ServiceNow's scripting APIs.
Ability to create detailed technical documentation, solution designs, and test scripts.
Strong problem-solving ability and a proactive, collaborative approach.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) ; additional certifications (CIS - ITSM, HRSD, CSM, App Engine) are a plus.
Experience with REST/SOAP integrations and Flow Designer
Familiarity with CMDB, Discovery, and platform governance.
Excellent communication, presentation, and interpersonal skills.
Project Code: Master project code DTE for STP location

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